Gnome-Control-Panel fails to install functional Canon MP280 driver

Bug #1248105 reported by Cefn
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-control-center (Ubuntu)
New
Low
Unassigned

Bug Description

I attempted to use Gnome-Control-Center to install a USB-attached Canon MP280 printer and it failed.

I then proceeded to install the .deb packages using gdebi which were hidden inside the tar.gz package from http://support-nz.canon.co.nz/contents/NZ/EN/0100301402.html [incidentally the ./install.sh logic inside the tar.gz aiming to automate this process fails now that both rpm and deb are installed on Ubuntu - violating it's implicit assumptions].

I'm not sure if the MP280 driver was even needed, as I believe the same error was delivered by gnome-control-center before and after installing this package. The error from the console reads...

(gnome-control-center:21465): printers-cc-panel-WARNING **: Installation of the new printer failed.

However, I was disappointed to find that logging in to CUPS (localhost:631) and installing the printer that way worked first time. There's some kind of issue with gnome-control-center not being able to add the appropriate CUPS printer driver and it's impossible to tell what because of the terrible error reporting it provides (hiding the originating issue).

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: gnome-control-center 1:3.6.3-0ubuntu44
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic i686
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: i386
Date: Tue Nov 5 10:12:52 2013
InstallationDate: Installed on 2013-10-29 (7 days ago)
InstallationMedia: Ubuntu-GNOME 13.10 "Saucy Salamander" - Release i386 (20131017)
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
usr_lib_gnome-control-center: deja-dup 27.3.1-0ubuntu1

Revision history for this message
Cefn (6-launchpad-net-cefn-com) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. Setting as "low", we don't use that g-c-c panel by default because it's not quality ready, I guess you use a non default session there...

Changed in gnome-control-center (Ubuntu):
importance: Undecided → Low
Revision history for this message
Cefn (6-launchpad-net-cefn-com) wrote :

Thanks, Sebastien.

I'm using Ubuntu Gnome and as far as I know, that's the only Printer control panel I have. Is it unsupported? What is in fact supported?

For the debugging report, I may have launched an unusual session (by running 'gnome-control-center printers') from the command line, because I wanted a better error report than 'printer install has failed'. However the same error was reported to the console too, with no more details, hence my concern.

Revision history for this message
Sebastien Bacher (seb128) wrote :

> Is it unsupported? What is in fact supported?

Under Unity we use system-config-printer, it should work fine under GNOME as well

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