"null" account in Online Accounts

Bug #1167136 reported by Adam Margherio on 2013-04-10
This bug affects 6 people
Affects Status Importance Assigned to Milestone
Online Accounts: GNOME Control Center
gnome-control-center-signon (Ubuntu)

Bug Description

After updating to the beta of 13.04 and being prompted to grant access to accounts setup in Online Accounts, I noticed there was an account with no name/category in the side panel. When selected, nothing comes up and when I attempt to remove it, nothing happens.

My Google and Facebook accounts can be granted access and removed with no issue, while it seems this "null" account is stuck in limbo.

To reproduce:

1. Launch Online Accounts (System Settings > Online Accounts)
2. In the side panel, at the top of the accounts list, there should be a blank line that represents a null account.

System Details
Description: Ubuntu Raring Ringtail (development branch)
Release: 13.04

Package Details
  Installed: 1:3.6.3-0ubuntu19
  Candidate: 1:3.6.3-0ubuntu19
  Version table:
 *** 1:3.6.3-0ubuntu19 0
        500 http://us.archive.ubuntu.com/ubuntu/ raring/main amd64 Packages
        100 /var/lib/dpkg/status

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: gnome-control-center 1:3.6.3-0ubuntu19
ProcVersionSignature: Ubuntu 3.8.0-16.26-generic 3.8.5
Uname: Linux 3.8.0-16-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.9.2-0ubuntu5
Architecture: amd64
Date: Tue Apr 9 23:22:50 2013
ExecutablePath: /usr/bin/gnome-control-center
InstallationDate: Installed on 2012-05-26 (319 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MarkForUpload: True
 PATH=(custom, user)
SourcePackage: gnome-control-center
UpgradeStatus: Upgraded to raring on 2013-04-07 (3 days ago)
 activity-log-manager-control-center 0.9.4-0ubuntu6.1
 deja-dup 26.0-0ubuntu1
 gnome-control-center-signon 0.1.6bzr13.04.05-0ubuntu1
 gnome-control-center-unity 1.2daily13.04.01-0ubuntu1
 indicator-datetime 12.10.3daily13.03.26-0ubuntu1

Adam Margherio (margherio-adam) wrote :
affects: gnome-control-center (Ubuntu) → gnome-control-center-signon (Ubuntu)
Alberto Mardegan (mardy) wrote :

Hi Adam, and thanks for reporting this. It looks like some account-plugin-* package has been removed during the upgrade.

Can you install account-plugin-tools and run the "account-console list" command? It will list all the accounts, including the one which appears as blank in the control center. By comparing the lists, you should be able to identify which account is not recognized by the control center, and you should be able to fix it by installing the respective account-plugin-<provider> package.

Please let me know if this works.

(in any case I'll keep this bug report open, because the Online Accounts panel could be more informative in such cases)

Changed in gnome-control-center-signon (Ubuntu):
status: New → Incomplete
Changed in gnome-control-center-signon:
importance: Undecided → Medium
status: New → Confirmed
Adam Margherio (margherio-adam) wrote :


Thank you for the assistance. Installing a missing plugin did fix the issue. I had tried searching for a terminal command that would show me the accounts list, but everything that was returned only used the UI.

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