Color device stops working during calibration, preventing it to finish

Bug #1653833 reported by Alberto Salvia Novella on 2017-01-03
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
GNOME Color Manager
Confirmed
High
gnome-color-manager (Ubuntu)
Medium
Unassigned
Nominated for Xenial by Alberto Salvia Novella

Bug Description

πŸ’£ HOW TO REPRODUCE:
- Do a calibration using the precise profile (haven't tried with the other ones).

πŸ’₯ RESULT:
- After a while the calibration process hangs with the message "sample read failed due to communication problem. Hit Esc or Q to give up, any other key to retry.
- Retying always fails, and the calibration can never complete.
- Screenshot: (https://goo.gl/Wisrd7)

πŸ” RELEVANT DETAILS:
- It doesn't happen using the application "dispcalgui", which also uses argyllcms as back-end.
- The used device was a Pantone Huey Pro.
- Bugs in this application are recurrent. Requires fixing the root cause, not the symptoms: (https://goo.gl/dxihAJ)

πŸ’» SYSTEM SPECS:
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-color-manager 3.18.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jan 4 00:24:10 2017
InstallationDate: Installed on 2013-01-25 (1439 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
SourcePackage: gnome-color-manager
UpgradeStatus: Upgraded to xenial on 2016-08-05 (151 days ago)

description: updated
description: updated
description: updated
description: updated
description: updated
description: updated
description: updated
Changed in gnome-color-manager (Ubuntu):
importance: Undecided → Medium
status: New → Triaged
Changed in gnome-color-manager:
importance: Unknown → High
status: Unknown → Confirmed
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