Ubuntu
gnome-bluetooth package

Ubuntu 24.04 connects to my bluetooth headset but it shows as disconnected

Bug #2071415 reported by Marcus Aleksander Forbregd on 2024-06-28

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	gnome-bluetooth (Ubuntu)	Confirmed	Undecided	Unassigned
	gnome-shell (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Ubuntu 24.04 connects to my bluetooth headset but it shows as disconnected in the settings menu, which make me unable to disconnect it when I want to connect it to my phone. There pops up a notification when it connects, and it shows up as my output device under sound in the settings menu, even though Ubuntu swears that only my mouse and keyboard is connected via bluetooth when I am checking under bluetooth in the settings menu.

Ubuntu 24.04
BlueZ 5.72-0ubuntu5

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: bluez 5.72-0ubuntu5
ProcVersionSignature: Ubuntu 6.8.0-35.35-generic 6.8.4
Uname: Linux 6.8.0-35-generic x86_64
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri Jun 28 06:59:27 2024
InstallationDate: Installed on 2022-06-01 (758 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: Dell Inc. XPS 15 9510
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-35-generic root=UUID=90c5c6c6-d8f6-49a9-b9aa-9ca5bbab0f21 ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: Upgraded to noble on 2024-06-03 (25 days ago)
dmi.bios.date: 03/08/2024
dmi.bios.release: 1.28
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.28.0
dmi.board.name: 01V4T3
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.28.0:bd03/08/2024:br1.28:svnDellInc.:pnXPS159510:pvr:rvnDellInc.:rn01V4T3:rvrA01:cvnDellInc.:ct10:cvr:sku0A61:
dmi.product.family: XPS
dmi.product.name: XPS 15 9510
dmi.product.sku: 0A61
dmi.sys.vendor: Dell Inc.
hciconfig:
hci0: Type: Primary Bus: USB
  BD Address: AC:74:B1:89:D7:0C ACL MTU: 1021:4 SCO MTU: 96:6
  UP RUNNING PSCAN ISCAN INQUIRY
  RX bytes:155629986 acl:1269815 sco:0 events:2591153 errors:0
  TX bytes:3941390 acl:5760 sco:0 commands:4161 errors:0

Tags:

Revision history for this message

Marcus Aleksander Forbregd (marcusale) wrote on 2024-06-28:

Notification of connected headset while still not showing as connected in dropdown settings Edit (343.8 KiB, image/png)
CurrentDmesg.txt Edit (262.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.5 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (18.2 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.7 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (1.5 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (2.0 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (98.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (28.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (310 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (21.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (13.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (488.8 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (2.5 MiB, text/plain; charset="utf-8")
getfacl.txt Edit (159 bytes, text/plain; charset="utf-8")
rfkill.txt Edit (112 bytes, text/plain; charset="utf-8")
syslog.txt Edit (40.1 KiB, text/plain; charset="utf-8")

Daniel van Vugt (vanvugt) on 2024-06-28

affects:

bluez (Ubuntu) → gnome-bluetooth (Ubuntu)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2024-06-28:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-bluetooth (Ubuntu):
status:	New → Confirmed
Changed in gnome-shell (Ubuntu):
status:	New → Confirmed

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Ubuntugnome-bluetooth package