Sony WF-XB700 Bluetooth headset not detected

[Ilia Kichev]

Gnome-bluetooth does not detect Sony WF-XB700 bluetooth headset. Installed blueman to try to figure out if this is related to gnome-bluetooth - the results are the same.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: gnome-bluetooth 3.34.5-4
ProcVersionSignature: Ubuntu 5.15.0-18.18-generic 5.15.12
Uname: Linux 5.15.0-18-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu76
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Wed Feb 9 22:01:56 2022
InstallationDate: Installed on 2021-09-09 (153 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
SourcePackage: gnome-bluetooth
UpgradeStatus: Upgraded to jammy on 2022-01-13 (27 days ago)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu76
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2021-09-09 (160 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: Dell Inc. G3 3579
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-22-generic root=UUID=fd3be223-e609-4a8d-97fb-31ee2f754766 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.15.0-22.22-generic 5.15.19
Tags: jammy
Uname: Linux 5.15.0-22-generic x86_64
UpgradeStatus: Upgraded to jammy on 2022-01-13 (34 days ago)
UserGroups: adm bluetooth cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/20/2021
dmi.bios.release: 1.15
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.0
dmi.board.name: 0M5H57
dmi.board.vendor: Dell Inc.
dmi.board.version: A05
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.15.0:bd04/20/2021:br1.15:svnDellInc.:pnG33579:pvr:rvnDellInc.:rn0M5H57:rvrA05:cvnDellInc.:ct10:cvr:sku086F:
dmi.product.family: GSeries
dmi.product.name: G3 3579
dmi.product.sku: 086F
dmi.sys.vendor: Dell Inc.
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: 98:2C:BC:33:92:E8 ACL MTU: 1021:4 SCO MTU: 96:6
  UP RUNNING
  RX bytes:17341 acl:0 sco:0 events:2806 errors:0
  TX bytes:689073 acl:0 sco:0 commands:2804 errors:0

[Ilia Kichev (ziliyadarvar)]

Forgot to add: I am running dual boot with Windows. Windows does not have any problem detecting the headset.

[Daniel van Vugt (vanvugt)]

Thanks for the bug report. Please run these commands:

  lspci -k > lspci.txt
  lsusb > lsusb.txt
  journalctl -b0 > journal.txt

and attach the resulting text files here.

[Daniel van Vugt (vanvugt)]

If the USB device is one of these:

https://git.kernel.org/pub/scm/linux/kernel/git/bluetooth/bluetooth-next.git/commit/?id=95655456e7cee858a23793f67025765b4c4c227b

then see bug 1960377.

[Ilia Kichev (ziliyadarvar)]

No, the device is not one of the listed ones. Here are the requested files. Sorry for the delay.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1960448

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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[Ilia Kichev (ziliyadarvar)]

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