Ubuntu

Hardy cannot print to Epson Photo R2400

Reported by Bernd Richert on 2008-06-08
10
Affects Status Importance Assigned to Milestone
ghostscript (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: ghostscript

I am running Hardy Heron 8.04, Release 8.04, Gimp, Gutenprint. All packages are up to date, as suggested by standard updates. I didn't install anything special with respect to Gimp or the printer.

When printing from Gimp to my Epson Stylus Photo R2400, nothing is output. Printer gets stopped. CUPS error log shows "(/usr/lib/cups/filter/pstoraster) stopped with status 1!" and "Job stopped due to filter errors."
I attached more detail information, all I could get hold of.

Please help, because Ubuntu is pretty useless, if I cannot print.

Best Regards,
Bernd

Bernd, thanks for your report. The attachment you speak about is missing.
Please attach the output of the printingbug info script and your cups error_log to this bug report as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems.
Are you able to print in other applications other than the GIMP ?

Changed in ghostscript:
assignee: nobody → pascal-devuyst
status: New → Incomplete

I tried to collect missing information now.
Please see the attachment.

Thanks&Regards,
Bernd

sorry, forgot to say, other applications do not have problems printing on my HP printer.

Bernd

gThumb seems to have the same problem, printing on the Epson device.
contents of /var/log/cups/error_log is
-----------------
E [08/Jun/2008:09:23:17 +0200] Resume-Printer: Unauthorized
E [08/Jun/2008:09:25:58 +0200] PID 6524 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [08/Jun/2008:09:25:59 +0200] [Job 22] Job stopped due to filter errors.
E [08/Jun/2008:09:38:22 +0200] Pause-Printer: Unauthorized
E [08/Jun/2008:09:38:49 +0200] PID 6545 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [08/Jun/2008:09:38:49 +0200] [Job 23] Job stopped due to filter errors.
E [08/Jun/2008:09:44:09 +0200] Pause-Printer: Unauthorized
E [08/Jun/2008:09:45:03 +0200] PID 6576 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [08/Jun/2008:09:45:04 +0200] [Job 24] Job stopped due to filter errors.
E [08/Jun/2008:09:49:34 +0200] cupsdAuthorize: Local authentication certificate not found!
E [08/Jun/2008:09:49:34 +0200] Pause-Printer: Unauthorized
E [08/Jun/2008:09:52:34 +0200] PID 6588 (/usr/lib/cups/filter/pstoraster) stopped with status 255!
E [08/Jun/2008:09:52:35 +0200] [Job 25] Job stopped due to filter errors.
E [08/Jun/2008:09:54:29 +0200] cupsdAuthorize: Local authentication certificate not found!
E [08/Jun/2008:09:54:29 +0200] Resume-Printer: Unauthorized
E [08/Jun/2008:10:00:15 +0200] PID 6603 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [08/Jun/2008:10:00:15 +0200] [Job 26] Job stopped due to filter errors.
E [08/Jun/2008:10:03:08 +0200] cupsdAuthorize: Local authentication certificate not found!
E [08/Jun/2008:10:03:08 +0200] Pause-Printer: Unauthorized
E [08/Jun/2008:10:10:42 +0200] cupsdAuthorize: Local authentication certificate not found!
E [08/Jun/2008:10:10:42 +0200] Pause-Printer: Unauthorized
E [08/Jun/2008:10:29:23 +0200] PID 6699 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [08/Jun/2008:10:29:24 +0200] [Job 28] Job stopped due to filter errors.
E [08/Jun/2008:11:06:32 +0200] cupsdAuthorize: Local authentication certificate not found!
E [08/Jun/2008:11:06:32 +0200] Pause-Printer: Unauthorized
E [08/Jun/2008:11:18:14 +0200] DNSServiceRegister failed with error -65537
E [08/Jun/2008:11:19:27 +0200] Pause-Printer: Unauthorized
E [08/Jun/2008:11:19:57 +0200] DNSServiceRegister failed with error -65537
E [08/Jun/2008:13:32:32 +0200] Resume-Printer: Unauthorized
E [08/Jun/2008:14:05:03 +0200] PID 6826 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [08/Jun/2008:14:05:03 +0200] [Job 29] Job stopped due to filter errors.
E [08/Jun/2008:14:05:31 +0200] Pause-Printer: Unauthorized
-------------------
Bernd

printing from gedit
-----------------
E [08/Jun/2008:14:16:32 +0200] PID 7006 (/usr/lib/cups/filter/pstoraster) crashed on signal 11!
E [08/Jun/2008:14:16:32 +0200] [Job 30] Job stopped due to filter errors.
----------------
Bernd

Changed in ghostscript:
status: Incomplete → In Progress
status: In Progress → New

Bernd,
Can you attach a complete cups_error log instead of only the error lines when trying to print from either the GIMP, gThumb or gedit. Usually there is some information around the error lines which gives a clue about the problem.

Changed in ghostscript:
status: New → Incomplete

Hello Pascal,
the complete file is listed in the last but two post. And here it is again.
Bernd

Changed in ghostscript:
status: Incomplete → New

can I maybe help with more information?
Bernd

Frank Ickstadt (frank-ickstadt) wrote :

Hi there,

I've got the same problem with my Epson Stylus C82. I've tried to print to this device using an Edimax printserver (1x parallel, 2 x USB) using the parallel port. The print process died throwing the message (CUPS 1.3.7 Hardy webinterface):
/usr/lib/cups/filter/pstoraster failed

In Errorlog is following line:
(/usr/lib/cups/filter/pstoraster) crashed on signal 11!

I've attached the errorlog in debug mode.

I've tried several applications (firefox, gThumb,...) and document types (pdf, html,...) the result is always the same. C82 won't print.

BTW:
1) Using printserver from W2k the C82 print properly!
2) Printing out of Hardy to my Konica Minolta 5430DL color laser printer, the output is OK

regards,

Frank/frigg

Changed in ghostscript:
assignee: pascal-devuyst → nobody

Hi Pascal,

what does your short message mean?

regards,

Frank

On 6/28/08, Pascal De Vuyst <email address hidden> wrote:
> ** Changed in: ghostscript (Ubuntu)
> Assignee: Pascal De Vuyst (pascal-devuyst) => (unassigned)
>
> --
> Hardy cannot print to Epson Photo R2400
> https://bugs.launchpad.net/bugs/238293
> You received this bug notification because you are a direct subscriber
> of the bug.
>

Graham White (graham-dcs) wrote :

Similar problems here. I have Hardy, with an Epson Stylus Photo R2400, and I have mixed
success in printing to it. It seems to me that the difficulty is something to do with
file size and/or complexity: consequently, the printer options which commit more or less resources
(colour precision, print quality, resolution, and so on) affect whether it will print or not.

Furthermore, images which contain large bitmaps seem to behave systematically worse than
those which don't. (This has the effect that it generally behaves well when it's printing
a test page). The worst that I have found this is when printing A4 images with bitmaps from
 Scribus 1.3.3.11, when it will not print at any resolution over 360 dpi (this is, by the way, a 2400 dpi printer, so 360 dpi is basically useless).

There are two failure modes: one of them is for pstoraster to crash immediately on signal 11. The other is for pstoraster to successfully call gs, and for gs to then spend as much time as I have any patience for
(4 hours, in some cases) consuming 100% of CPU but without any trace of output.

This may be related to Bugs 157044 and 159389, both of which seem to be about slowness, and
CPU use, at this stage of printing.

I will, of course, be glad to send any logs or other supporting evidence, if you folks could tell
me what to send. It has taken me a lot of experimentation to find this out.

Old bug, closing ...

Changed in ghostscript (Ubuntu):
status: New → Invalid
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