Comment 13 for bug 172264


I hate to be a noob cluttering up the bug space, but I'm hoping that someone can help--I'm at my wit's end...please please! I need to print these files to complete my immigration application!

A few weeks ago, the attached PDF and others like it printed fine in acroread. Today, I find that they don't. I don't know the reason for the change. I think this document is encrypted in some way because it doesn't allow me to save it.

I go through all the printing dialogues and the file shows up in the print queue, but then it stops. The printer never warms up.

I have tried (in order):
* xpdf - can print, can't fill forms
* evince - can print, filled forms print garbled
* updated acroread from 7.x to 8.1.1
* re-installied samsung unified driver
* downgraded cups from 7.1 to 7
* download/compile/install ghostscript 8.61
* upgraded cups from 7 to 7.1

In all cases, my system still works just fine. Printing works fine from:
acroread (with other documents)

My cups error_log:

E [07/Dec/2007:22:38:22 +0000] [Job 195] Failed to load the PPM image
E [07/Dec/2007:22:38:22 +0000] PID 6456 (/usr/lib/cups/filter/rastertosamsungspl) stopped with status 3!
E [07/Dec/2007:22:38:22 +0000] [Job 195] Job stopped due to filter errors.
E [07/Dec/2007:22:51:36 +0000] [Job 197] Failed to load the PPM image
E [07/Dec/2007:22:51:36 +0000] PID 7286 (/usr/lib/cups/filter/rastertosamsungspl) stopped with status 3!
E [07/Dec/2007:22:51:38 +0000] [Job 197] Job stopped due to filter errors.
E [07/Dec/2007:23:27:22 +0000] [Job 198] Failed to load the PPM image
E [07/Dec/2007:23:27:22 +0000] PID 28659 (/usr/lib/cups/filter/rastertosamsungspl) stopped with status 3!
E [07/Dec/2007:23:27:22 +0000] [Job 198] Job stopped due to filter errors.

My printingbuginfo -u

ProblemType: printingbuginfo v2.0: printingbug+localusb (
 device for MP160: cnij_usb:/dev/usblp0
 device for PDF: cups-pdf:/
 device for scx4200: mfp:/dev/mfp4
 MP160: Canon MP160 Ver.2.70
 PDF: Generic PDF file generator
 scx4200: Samsung SCX-4200 Series
Date: Fri Dec 7 18:53:25 2007
DesktopEnvironment: GNOME
DistroRelease: Ubuntu 7.10
EtcPapersize: letter
 ii cupsys 1.3.2-1ubuntu7.1 Common UNIX Printing System(tm) - server
 ii cupsys-driver-gutenprint 5.0.1-0ubuntu8 printer drivers for CUPS
 ii foo2zjs 20070625-0ubuntu1.1 Support for printing to ZjStream-based printers
 ii foomatic-db 20070919-0ubuntu3 OpenPrinting printer support - database
 ii foomatic-db-engine 3.0.2-20070719-0ubuntu4 OpenPrinting printer support - programs
 ii foomatic-db-hpijs 20070813-0ubuntu1 OpenPrinting printer support - database for HPIJS driver
 ii foomatic-filters 3.0.2-20070719-0ubuntu1 OpenPrinting printer support - filters
 ii ghostscript 8.61.dfsg.1~svn8187-0ubu The GPL Ghostscript PostScript/PDF interpreter
 ii gnome-cups-manager 0.31-3ubuntu5 CUPS printer admin tool for GNOME
 ii gs-common 8.61.dfsg.1~svn8187-0ubu Transitional package
 ii gs-esp 8.61.dfsg.1~svn8187-0ubu Transitional package
 ii gs-esp-x 8.61.dfsg.1~svn8187-0ubu Transitional package
 ii hpijs 2.7.7+2.7.7.dfsg.1-0ubun HP Linux Printing and Imaging - gs IJS driver (hpijs)
 ii hplip 2.7.7.dfsg.1-0ubuntu5 HP Linux Printing and Imaging System (HPLIP)
 ii kdeprint 4:3.5.8-0ubuntu2 print system for KDE
 ii libgnomeprint2.2-0 2.18.2-0ubuntu1 The GNOME 2.2 print architecture - runtime files
 ii min12xxw 0.0.9-1build1 Printer driver for KonicaMinolta PagePro 1[234]xxW
 ii openprinting-ppds 20070919-0ubuntu3 OpenPrinting printer support - PostScript PPD files
 ii pnm2ppa 1.12-16 PPM to PPA converter
 ii pxljr 1.1-0ubuntu1 Driver for HP's Color LaserJet 35xx/36xx color laser printers
 ii splix Driver for Samsung's SPL2 (bw) and SPLc (color) laser printers
 ii system-config-printer 0.7.75+svn1653-0ubuntu2 Printer configuration GUI
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8, LC_PAPER=en_US.UTF-8
Uname: Linux arclight-linux 2.6.22-14-generic #1 SMP Sun Oct 14 23:05:12 GMT 2007 i686 GNU/Linux
UsbPrinterDevices: lrwxrwxrwx 1 root root 7 Dec 7 18:38 /dev/usblp0 -> usb/lp0
 /dev/usblp0: GET_DEVICE_ID string:
 usblp 15104 0
 usbcore 138632 8 usblp,usb_storage,usbhid,hci_usb,libusual,ehci_hcd,uhci_hcd
 Bus 005 Device 003: ID 050d:0413 Belkin Components
 Bus 005 Device 005: ID 099a:0536 Zippy Technology Corp.
 Bus 005 Device 006: ID 04e8:341b Samsung Electronics Co., Ltd
 Bus 005 Device 009: ID 047d:101f Kensington PocketMouse Pro
 Bus 005 Device 008: ID 046e:530a Behavior Tech. Computer Corp.
 Bus 005 Device 007: ID 046e:5400 Behavior Tech. Computer Corp.
 Bus 005 Device 002: ID 413c:9001 Dell Computer Corp.
 Bus 005 Device 001: ID 0000:0000
 Bus 004 Device 001: ID 0000:0000
 Bus 003 Device 001: ID 0000:0000
 Bus 002 Device 002: ID 413c:8103 Dell Computer Corp. Wireless 350 Bluetooth
 Bus 002 Device 001: ID 0000:0000
 Bus 001 Device 001: ID 0000:0000