Impossible to unlock the screen when using non-English language

Bug #1652618 reported by Alexander Vlasov on 2016-12-26
18
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gdm3 (Ubuntu)
High
Unassigned
gnome-shell (Ubuntu)
High
Unassigned

Bug Description

Steps to reproduce:
1. Add another keyboard layout, e.g. Russian. Set key combination to switch languages to Capslock
2. Change keyboard layout to Russian.
3. Lock the screen with Ctrl-Alt-l
4. Try to unlock the screen

No matter what it's impossible now to unlock the screen. Changing keyboard layout with key combination or using mouse doesn't help. System always reports invalid password.
It works absolutely fine if keyboard layout before locking the screen was English.

I was able to reproduce it on clean 16.10 install in VM.

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: gnome-shell 3.20.4-0ubuntu2
ProcVersionSignature: Ubuntu 4.8.0-32.34-generic 4.8.11
Uname: Linux 4.8.0-32-generic x86_64
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
CurrentDesktop: GNOME
Date: Mon Dec 26 16:43:30 2016
DisplayManager: lightdm
InstallationDate: Installed on 2016-09-16 (100 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to yakkety on 2016-12-09 (17 days ago)

Alexander Vlasov (sachavav) wrote :
Alexander Vlasov (sachavav) wrote :

This bug is still valid for zesty 17.04

Daniel van Vugt (vanvugt) wrote :

Sounds like bug 1566357

tags: added: unlock
Changed in gnome-shell (Ubuntu):
importance: Undecided → High
status: New → Confirmed
Daniel van Vugt (vanvugt) wrote :

Please see bug 1660041. But also...

Thank you for reporting this bug to Ubuntu.
Ubuntu 16.10 (yakkety) reached end-of-life on July 20, 2017.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test.

Changed in gnome-shell (Ubuntu):
status: Confirmed → Incomplete
Alexander Vlasov (sachavav) wrote :

Hi, this is reproducible on 17.04, I noted it above in comment #2

Changed in gnome-shell (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Confirmed

Hi, this issue is reproduced on my 17.04 system with lightdm display manager.

Daniel van Vugt (vanvugt) wrote :

See also bug 1566357

Changed in gdm3 (Ubuntu):
importance: Undecided → High
status: New → Confirmed
Daniel van Vugt (vanvugt) wrote :

A possible solution (confirmed working in 17.04 at least):

1. On 17.04 and earlier: System Settings > Language Support
2. On 17.10 and later: Settings > Region & Language > Manage Installed Languages
3. Configure your preferred language
4. Click "Apply System-Wide (Use the same language choices for startup and the login screen".

Alexander Vlasov (sachavav) wrote :

The workaround in comment #9 doesn't help me on 17.10

Sven (mcsv) wrote :

Here is what I did to solve a similar problem (german layout): I reset the whole gnome config (dconf reset -f /org/gnome/), changed the layout to "de" and then back to "ch-de". Now it works as expected.

dimi (dbogdanov) wrote :

Same issue on 18.04.

Gunnar Hjalmarsson (gunnarhj) wrote :

This is possibly related to bug #1769224.

Daniel van Vugt (vanvugt) wrote :

Thank you for reporting this bug to Ubuntu.
Ubuntu 16.10 (yakkety) reached end-of-life on July 20, 2017.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

Changed in gdm3 (Ubuntu):
status: Confirmed → Won't Fix
Changed in gnome-shell (Ubuntu):
status: Confirmed → Won't Fix
Alexander Vlasov (sachavav) wrote :

This is not 16.10 bug, it's reproducible on all latest Ubuntu versions including 18.10

Alexander Vlasov (sachavav) wrote :

Please reopen the bug

tags: added: cosmic
removed: yakkety
Changed in gdm3 (Ubuntu):
status: Won't Fix → Confirmed
Changed in gnome-shell (Ubuntu):
status: Won't Fix → Confirmed
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Duplicates of this bug

Other bug subscribers