Gallery app freezes after upstart

Bug #1568286 reported by Tomas Öqvist
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gallery-app (Ubuntu)
Incomplete
High
Arthur Mello

Bug Description

Device: BQ Aquaris E4.5
OS version: rc-proposed r309
Storage: 2.4 GB free, pictures occupying 452 MB and videos 131 MB

Steps:
1. Open the Gallery app
2. Wait for picture thumbnails to display
3. Latest dates are showing, but no thumbnails
4. App totally unresponsive for several minutes

Revision history for this message
Tomas Öqvist (tomoqv) wrote :

Some additional information:

Gallery app database is 64 KB

Storage divided as follows:
Used by Ubuntu: 2.4 GB
Videos: 131 MB
Audio: 136 MB
Pictures: 432 MB
Other files: 1.1 GB
Used by applications: 584 MB

Total free space: 2.4 GB

Revision history for this message
Bill Filler (bfiller) wrote :

do you have an SD card installed?

Changed in gallery-app (Ubuntu):
assignee: nobody → Arthur Mello (artmello)
importance: Undecided → High
status: New → Triaged
Changed in canonical-devices-system-image:
assignee: nobody → Bill Filler (bfiller)
importance: Undecided → High
Revision history for this message
Bill Filler (bfiller) wrote :

also please include log file for gallery in .cache/upstart/application-click-com.ubuntu.gallery_gallery_2.9.1.1292.log

also are there any crash files in /var/crash/ for gallery? If so please include that too

thank you

Revision history for this message
Tomas Öqvist (tomoqv) wrote :

Yes, I have an SD card inserted, but with no pictures or videos.
Attaching the two log files found in .cache/upstart
No crash files for gallery found.

Changed in canonical-devices-system-image:
status: New → Confirmed
Revision history for this message
Tomas Öqvist (tomoqv) wrote :

Seems to be fixed in the latest update of the gallery-app.

no longer affects: canonical-devices-system-image
Changed in gallery-app (Ubuntu):
status: Triaged → Incomplete
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