Wacom tablet stops working when fwupd runs

Bug #1807235 reported by Jason Gerecke on 2018-12-06
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
fwupd (Ubuntu)
Status tracked in Disco
Bionic
Low
Unassigned
Cosmic
Low
Unassigned
Disco
Low
Unassigned

Bug Description

Certain Wacom tablets appear to be incompatible with fwupd and stop working as soon as the fwupd service starts. Because the fwupd service starts a few seconds after the desktop loads on my test machine, the tablet initially appears to work after a reboot but then "disappears" (no longer listed in xsetwacom) after perhaps 30 seconds. In addition to the tablet disappearing, the following message is logged: `failed to add USB device <VID>:<PID>: Failed to get feature report: endpoint stalled or request not supported`

More details in the upstream bug report: https://github.com/hughsie/fwupd/issues/882. A patch has been accepted and should be present in the next release.

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: fwupd 1.1.2-1
ProcVersionSignature: Ubuntu 4.18.0-12.13-generic 4.18.17
Uname: Linux 4.18.0-12-generic x86_64
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 6 09:09:02 2018
InstallationDate: Installed on 2018-11-28 (7 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: fwupd
UpgradeStatus: No upgrade log present (probably fresh install)

Jason Gerecke (killertofu) wrote :
Mario Limonciello (superm1) wrote :

This affects bionic, cosmic and disco.
bionic (1_0_X branch) patch: https://github.com/hughsie/fwupd/commit/282c7112a99585d66eaedb039fb0d72e3e0f120d
cosmic and disco (1_1_X branch) patch: https://github.com/hughsie/fwupd/commit/c9cf34ff00e48a6b247c6b6e4bc05f5c7dc3c1fe

Changed in fwupd (Ubuntu Bionic):
status: New → Triaged
Changed in fwupd (Ubuntu Cosmic):
status: New → Triaged
Changed in fwupd (Ubuntu Disco):
status: New → Triaged
Changed in fwupd (Ubuntu Bionic):
importance: Undecided → Low
Changed in fwupd (Ubuntu Cosmic):
importance: Undecided → Low
Changed in fwupd (Ubuntu Disco):
importance: Undecided → Low
Mario Limonciello (superm1) wrote :

As a mitigation for now anyone affected can workaround by disabling the appropriate wacom plugin in /etc/fwupd/daemon.conf.

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