No text rendering in PDF (some font thing failed, Error: could not create truetype face)

[hegdo]

Binary package hint: evince

Document Viewer shows 320 blank pages. Windows Acrobat shows document.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: evince 2.32.0-0ubuntu1.1
ProcVersionSignature: Ubuntu 2.6.35-24.42-generic 2.6.35.8
Uname: Linux 2.6.35-24-generic i686
Architecture: i386
Date: Fri Jan 28 09:12:19 2011
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/evince
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: evince

[Marcel Stimberg (marcelstimberg)]

Thank you for taking the time to report this bug and helping to make Ubuntu even better! It would be quite helpful if you attach the document you are having a problem with so we can better recreate this bug and work on fixing it. Thanks in advance.

[hegdo (hegdo)]

Hi Marcel,

Thank you for the interest in my case. Please find the document attached. It is zipped as I downloaded it.

If you have any questions or comments please let me know.

Best regards,

Henry

> Date: Fri, 28 Jan 2011 22:08:04 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 709229] Re: Document Viewer shows 320 blank pages. Windows Acrobat show document
>
> Thank you for taking the time to report this bug and helping to make
> Ubuntu even better! It would be quite helpful if you attach the
> document you are having a problem with so we can better recreate this
> bug and work on fixing it. Thanks in advance.
>
> ** Changed in: evince (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/709229
>
> Title:
> Document Viewer shows 320 blank pages. Windows Acrobat show document
>
> Status in “evince” package in Ubuntu:
> Incomplete
>
> Bug description:
> Binary package hint: evince
>
> Document Viewer shows 320 blank pages. Windows Acrobat shows document.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: evince 2.32.0-0ubuntu1.1
> ProcVersionSignature: Ubuntu 2.6.35-24.42-generic 2.6.35.8
> Uname: Linux 2.6.35-24-generic i686
> Architecture: i386
> Date: Fri Jan 28 09:12:19 2011
> EcryptfsInUse: Yes
> ExecutablePath: /usr/bin/evince
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
> ProcEnviron:
> PATH=(custom, no user)
> LANG=en_US.utf8
> SHELL=/bin/bash
> SourcePackage: evince
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/evince/+bug/709229/+subscribe

[Marcel Stimberg (marcelstimberg)]

Thanks for the document, I can reproduce the issue, not only with evince (document viewer) but also with okular and epdfview (but not with xpdf).
It seems to be a font issue, evince and epdfview print:

some font thing failed
Error: could not create truetype face

okular prints:
Error: Couldn't create a font for 'WPCUBE+Arial-Bold'
Error: Couldn't create a font for 'WPCUBE+Arial-Italic'
Error: Couldn't create a font for 'WPCUBE+Arial'

pdffonts gives the following info:
name type emb sub uni object ID
------------------------------------ ----------------- --- --- --- ---------
WPCUBE+Arial-Bold CID TrueType yes yes yes 4913 0
WPCUBE+Arial CID TrueType yes yes yes 4915 0
WPCUBE+Arial-Italic CID TrueType yes yes yes 4917 0
WPCUBE+Verdana CID TrueType yes yes yes 4919 0
WPCUBE+Symbol CID TrueType yes yes yes 4921 0
WPCUBE+Verdana-Bold CID TrueType yes yes yes 4923 0
WPCUBE+Courier New CID TrueType yes yes yes 4925 0
WPCUBE+Courier New-Bold CID TrueType yes yes yes 4927 0
WPCUBE+Verdana-Italic CID TrueType yes yes yes 4929 0
WPCUBE+Arial-BoldItalic CID TrueType yes yes yes 4931 0
WPCUBE+Verdana-BoldItalic CID TrueType yes yes yes 4933 0

Maybe also relevant: The pdf document is encrypted
Encrypted: yes (print:yes copy:yes change:no addNotes:no)

[hegdo (hegdo)]

Hi Marcel,

What is the next step. What should I do to correct the problem?

Best regards,

Henry

> Date: Sun, 30 Jan 2011 10:24:31 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 709229] Re: Document Viewer shows 320 blank pages. Windows Acrobat show document
>
> Thanks for the document, I can reproduce the issue, not only with evince (document viewer) but also with okular and epdfview (but not with xpdf).
> It seems to be a font issue, evince and epdfview print:
>
> some font thing failed
> Error: could not create truetype face
>
> okular prints:
> Error: Couldn't create a font for 'WPCUBE+Arial-Bold'
> Error: Couldn't create a font for 'WPCUBE+Arial-Italic'
> Error: Couldn't create a font for 'WPCUBE+Arial'
>
> pdffonts gives the following info:
> name type emb sub uni object ID
> ------------------------------------ ----------------- --- --- --- ---------
> WPCUBE+Arial-Bold CID TrueType yes yes yes 4913 0
> WPCUBE+Arial CID TrueType yes yes yes 4915 0
> WPCUBE+Arial-Italic CID TrueType yes yes yes 4917 0
> WPCUBE+Verdana CID TrueType yes yes yes 4919 0
> WPCUBE+Symbol CID TrueType yes yes yes 4921 0
> WPCUBE+Verdana-Bold CID TrueType yes yes yes 4923 0
> WPCUBE+Courier New CID TrueType yes yes yes 4925 0
> WPCUBE+Courier New-Bold CID TrueType yes yes yes 4927 0
> WPCUBE+Verdana-Italic CID TrueType yes yes yes 4929 0
> WPCUBE+Arial-BoldItalic CID TrueType yes yes yes 4931 0
> WPCUBE+Verdana-BoldItalic CID TrueType yes yes yes 4933 0
>
> Maybe also relevant: The pdf document is encrypted
> Encrypted: yes (print:yes copy:yes change:no addNotes:no)
>
> ** Package changed: evince (Ubuntu) => poppler (Ubuntu)
>
> ** Changed in: poppler (Ubuntu)
> Status: Incomplete => Confirmed
>
> ** Summary changed:
>
> - Document Viewer shows 320 blank pages. Windows Acrobat show document
> + No text rendering in PDF (some font thing failed, Error: could not create truetype face)
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/709229
>
> Title:
> No text rendering in PDF (some font thing failed, Error: could not
> create truetype face)
>
> Status in “poppler” package in Ubuntu:
> Confirmed
>
> Bug description:
> Binary package hint: evince
>
> Document Viewer shows 320 blank pages. Windows Acrobat shows document.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.10
> Package: evince 2.32.0-0ubuntu1.1
> ProcVersionSignature: Ubuntu 2.6.35-24.42-generic 2.6.35.8
> Uname: Linux 2.6.35-24-generic i686
> Architecture: i386
> Date: Fri Jan 28 09:12:19 2011
> EcryptfsInUse: Yes
> ExecutablePath: /usr/bin/evince
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
> ProcEnviron:
> PATH=(custom, no user)
> LANG=en_US.utf8
> SHELL=/bin/bash...

[Marcel Stimberg (marcelstimberg)]

The bug should be reported to the devoelopers of the software. I did this already, you can track the bug and make comments at: https://bugs.freedesktop.org/show_bug.cgi?id=33972

[Marcel Stimberg (marcelstimberg)]

It is a bug in freetype, bisecting shows it is fixed in this commit:
http://git.savannah.gnu.org/cgit/freetype/freetype2.git/commit/?id=ec4372f56552b7370d6693db8b4d44d412e2dd6a

[Sebastien Bacher (seb128)]

Thank you for investigating this issue

[Sebastien Bacher (seb128)]

Since the source is on sync with debian I've sent them a request to include the patch on http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=612484, we can upload later in natty if there is no update to debian