Google Docs print not working on CUPS

Bug #1471602 reported by Ian
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
foo2zjs (Ubuntu)
New
Undecided
Unassigned

Bug Description

HP Color LaserJet 2600N prints majority of files fine from Google, PDFs etc. Example job of uploaded Word doc, converted to Google Doc then printed to CUPs doesn't print and there are no errors in the logs from the print job.

Current configuration answering questions from https://wiki.ubuntu.com/DebuggingPrintingProblems :

Ubuntu 14.04 LTS
root@kiki:/sataTBpool/GeneralShare# uname -a
Linux kiki 3.13.0-55-generic #94-Ubuntu SMP Thu Jun 18 00:27:10 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

root@kiki:/sataTBpool/GeneralShare# lsb_release -rd
Description: Ubuntu 14.04.2 LTS
Release: 14.04

Printer Model:
HP Color LaserJet 2600n

Error log attached separately for viewing. No errors found in my reviews of the logs. Job 158 is the prime example that I am attaching here on this situation not working.

Input file is copied from /var/spool/cups.

root@kiki:/sataTBpool/GeneralShare# file d00158-001
d00158-001: PDF document, version 1.7

If I run pdftops from
Attempts to send this directly using unfiltered printing doesn't work or psdebug or raw or changing the default renderer.

If I install the pdftops, pstops and pstopdf files from poppler-utils and run them like this:
pdftops filein filein.ps
pstops filein.ps filein-new.ps
pstopdf filein-new.ps filein-new.pdf
Then this PDF prints fine.

Also if I install the hp-plugin driver it works fine.

How can we fix this so this PDF can print successfully when sent through CUPS standard suite?

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.6
ProcVersionSignature: Ubuntu 3.13.0-55.94-generic 3.13.11-ckt20
Uname: Linux 3.13.0-55-generic x86_64
NonfreeKernelModules: zfs zunicode zcommon znvpair zavl
ApportVersion: 2.14.1-0ubuntu3.11
Architecture: amd64
Date: Sun Jul 5 15:52:19 2015
InstallationDate: Installed on 2015-01-17 (168 days ago)
InstallationMedia: Ubuntu-Server 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.3)
Lpstat:
 device for Color_lj2600n_kiki: socket://192.168.69.60
 device for ColorLaserJet-HPPlugin: hp:/net/HP_Color_LaserJet_2600n?ip=192.168.69.60
 device for HP_LaserJet_1200_kiki: hp:/usb/HP_LaserJet_1200?serial=00CNBQ127192
Lsusb:
 Bus 001 Device 003: ID 1058:1100 Western Digital Technologies, Inc.
 Bus 001 Device 002: ID 1058:1001 Western Digital Technologies, Inc. External Hard Disk [Elements]
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: NVIDIA MCP55S
Papersize: letter
PpdFiles:
 Color_lj2600n_kiki: HP Color LaserJet 2600n Foomatic/foo2hp (recommended)
 ColorLaserJet-HPPlugin: HP Color LaserJet 2600n, hpcups 3.14.3, requires proprietary plugin
 HP_LaserJet_1200_kiki: HP LaserJet 1200 - CUPS+Gutenprint v5.2.10-pre2
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-55-generic root=/dev/mapper/hostname--vg-root ro
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/15/2007
dmi.bios.vendor: ARIMA CORPORATION.
dmi.bios.version: NM46X 1.08
dmi.board.name: MCP55S
dmi.board.vendor: NVIDIA
dmi.board.version: REFERENCE
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 23
dmi.chassis.vendor: AMD
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnARIMACORPORATION.:bvrNM46X1.08:bd11/15/2007:svnNVIDIA:pnMCP55S:pvrREFERENCE:rvnNVIDIA:rnMCP55S:rvrREFERENCE:cvnAMD:ct23:cvrN/A:
dmi.product.name: MCP55S
dmi.product.version: REFERENCE
dmi.sys.vendor: NVIDIA

Revision history for this message
Ian (iguy) wrote :
Revision history for this message
Ian (iguy) wrote :

Attaching the error_log file for review

Revision history for this message
Ian (iguy) wrote :

Attaching the error_log file for review

summary: - Google Docs print not working on CUPs
+ Google Docs print not working on CUPS
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

The PDF file is OK. I can print it without any problem on my HP inkjet printer using HPLIP. You are also able to print it with HPLIP (+ proprietary plugin downloaded by hp-plugin). The problem is most probably in the printer driver which is used by default (foo2zjs).

affects: cups (Ubuntu) → foo2zjs (Ubuntu)
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