Firefox continuously crashes when scrolling pages with Flash videos on it

Bug #1512056 reported by MareMauro on 2015-11-01
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Adobe Flash Plugin Tools
Undecided
Unassigned
Mozilla Firefox
New
Undecided
Unassigned
firefox (Ubuntu)
High
Unassigned
Nominated for Trusty by Alberto Salvia Novella
Nominated for Wily by Alberto Salvia Novella
flashplugin-nonfree (Ubuntu)
High
Unassigned
Nominated for Trusty by Alberto Salvia Novella
Nominated for Wily by Alberto Salvia Novella

Bug Description

Sir,
Firefox crashes either in standard or in Safe Mode when I browse FaceBook pages.

This happens since some weeks back updates, and it has not been fixed yet.

I'm running Ubuntu 14.04.3 LTS Trusty 64 bit with GNOME Fallback GUI on AMD Athlon 64 X2 Dual Core 5000+ CPU with 4GB Ram.

Many thanks for your feedback.
Regards
Mauro

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: firefox 41.0.2+build2-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.13.0-66.108-generic 3.13.11-ckt27
Uname: Linux 3.13.0-66-generic x86_64
NonfreeKernelModules: nvidia
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: marenzi 1869 F.... pulseaudio
BuildID: 20151015172900
Channel: Unavailable
CurrentDesktop: Unity
Date: Sun Nov 1 06:44:21 2015
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2014-04-17 (562 days ago)
InstallationMedia:

IpRoute:
 default via 192.168.1.1 dev eth0 proto static
 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.106 metric 1
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MostRecentCrashID: bp-ea0ab317-e8ba-4bf0-8508-140852150824
PciNetwork:

PrefSources:
 prefs.js
 [Profile]/extensions/FasterFox_Lite@BigRedBrent/defaults/preferences/fasterfoxlite.js
 [Profile]/extensions/{EF522540-89F5-46b9-B6FE-1829E2B572C6}/defaults/preferences/prefs.js
Profiles: Profile0 (Default) - LastVersion=41.0.2/20151015172900 (In use)
RelatedPackageVersions:
 totem-mozilla 3.10.1-1ubuntu4
 rhythmbox-mozilla 3.0.2-0ubuntu2
 gnome-shell 3.10.4-0ubuntu5.2
 google-talkplugin 5.41.0.0-1
RfKill:

RunningIncompatibleAddons: False
SourcePackage: firefox
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/26/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0503
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N-MX SE Plus
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev x.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0503:bd03/26/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N-MXSEPlus:rvrRevx.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

MareMauro (karmarenzi) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Václav Haisman (vzeman79) wrote :

I am seeing this on Wily as well. Additionally, this might be unrelated, sometimes, on youtube, video is black (sound works) when it switches to _HD_, fullscreen or windowed.

tags: added: wily

So Firefox know you shouldn't be wasting your time, hahaha! 😁

Changed in firefox (Ubuntu):
importance: Undecided → High

of course this bug happens with less famous web pages, but many of them
are plenty of multimedia contents

Ah, Ah, Ah, Ah :-)

I guess it is due to the fact Firefox calls up the OpenGL automatically,
even running in safe mode, while "/other/" browsers do not act in the
same way. !

Ciao+
MMz

Il 11/12/2015 12:30, Alberto Salvia Novella ha scritto:
> So Firefox know you shouldn't be wasting your time, hahaha! 😁
>
> ** Changed in: firefox (Ubuntu)
> Importance: Undecided => High
>

Mauro Marenzi:
 > I guess it is due to the fact Firefox calls up the OpenGL automatically,
 > even running in safe mode, while "/other/" browsers do not act in the
 > same way. !

https://launchpadlibrarian.net/223902889/CurrentDmesg.txt:
 > Chrome_ChildThr[4389]: segfault at 0 ip 00007f274e8cfaf8 sp
00007f273fffe470 error 6 in plugin-container[7f274e8c7000+3a000]

https://launchpadlibrarian.net/223902894/Plugins.txt
 > Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so

It simply seems that the Flash plug-in is crashing! 🔥

Please, do the following:
1. Into the Terminal application, enter "sudo apt-get purge
flashplugin-installer -y".
2. Test if Firefox still crashes, and tell the result here.
3. Set this bug status back to "confirmed".

Thank you 👌

Changed in firefox (Ubuntu):
status: Confirmed → Incomplete
MareMauro (karmarenzi) wrote :

1. done
2. Firefox looks fine, for now on.

Thank you
MMz

Il 18/12/2015 00:12, Alberto Salvia Novella ha scritto:
> Mauro Marenzi:
> > I guess it is due to the fact Firefox calls up the OpenGL
> automatically,
> > even running in safe mode, while "/other/" browsers do not act in the
> > same way. !
>
> https://launchpadlibrarian.net/223902889/CurrentDmesg.txt:
> > Chrome_ChildThr[4389]: segfault at 0 ip 00007f274e8cfaf8 sp
> 00007f273fffe470 error 6 in plugin-container[7f274e8c7000+3a000]
>
> https://launchpadlibrarian.net/223902894/Plugins.txt
> > Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
>
> It simply seems that the Flash plug-in is crashing! 🔥
>
> Please, do the following:
> 1. Into the Terminal application, enter "sudo apt-get purge
> flashplugin-installer -y".
> 2. Test if Firefox still crashes, and tell the result here.
> 3. Set this bug status back to "confirmed".
>
> Thank you

summary: - Firefox continuously crashes when scrolling FaceBook pages
+ Firefox continuously crashes when scrolling pages with Flash videos on
+ it
Changed in firefox (Ubuntu):
status: Incomplete → Confirmed
Changed in flashplugin-nonfree (Ubuntu):
status: New → Confirmed
importance: Undecided → High
Changed in adobe-flash-plugin-tools:
status: New → Confirmed

Glad it works for you. Please do one last thing, so it gets fixed:

1. Report the bug to <http://tinyurl.com/zqgpnbe>.
2. Paste the new report URL here.
3. Set this bug status back to "confirmed".

Thank you

Changed in firefox (Ubuntu):
status: Confirmed → Incomplete
Changed in adobe-flash-plugin-tools:
status: Confirmed → Incomplete
Changed in flashplugin-nonfree (Ubuntu):
status: Confirmed → Incomplete
AliQnvt (qanavati) wrote :

I had the same problem after updating ubuntu to 17.04. After some recent updates it seems to be solved and system doesn't crash anymore, but the cpu fan is overworking and the computer is heated abnormally. This happens only with Facebok in Mozilla Firefox and closing Facebook tab put the system back to normal mode.

rgurumoorthy (guru1234) on 2017-08-19
Changed in firefox (Ubuntu):
status: Incomplete → Confirmed
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