Firefox crashing repeatedly after recent update

Bug #983042 reported by Peter Service on 2012-04-16
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)

Bug Description

1.5 weeks ago I upgraded Ubuntu through Update Mgr and now firefox continually crashes citing GLX problems (GLXtest process failed (exited with status 1): GLX version older than the required 1.3). I installed Konkeror to research a fix and it crashes. All other programs seem to function, I can watch an .avi fine, all documents open etc.
Any suggestions would be appreciated. Thanks in advance, P

  Application Basics



        User Agent
        Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:11.0) Gecko/20100101 Firefox/11.0

        Profile Directory

          Open Containing Folder

        Enabled Plugins


        Build Configuration


        Crash Reports


        Memory Use








        Ubuntu Firefox Modifications
        <email address hidden>


  Modified Preferences













        <Anything with EXT_texture_from_pixmap support>










        Adapter Description
        GLXtest process failed (exited with status 1): GLX version older than the required 1.3

        WebGL Renderer
        Blocked for your graphics card because of unresolved driver issues.

        GPU Accelerated Windows
        0. Blocked for your graphics driver version. Try updating your graphics driver to version <Anything with EXT_texture_from_pixmap support> or newer.

Peter Service (lpservice) wrote :
Download full text (4.0 KiB)

Further crash report info:
ID: 23d6f002-73ab-4c3a-b9d6-db37b2120416
Signature: js::InvokeKernel

    Raw Dump

Signature js::InvokeKernel More Reports Search
UUID 23d6f002-73ab-4c3a-b9d6-db37b2120416
Date Processed 2012-04-16 12:54:12
Uptime 18
Last Crash 20 seconds before submission
Install Age 2.7 days since version was first installed.
Install Time 2012-04-13 19:50:24
Product Firefox
Version 11.0
Build ID 20120310193829
Release Channel release
OS Linux
OS Version 0.0.0 Linux 2.6.32-41-generic #88-Ubuntu SMP Thu Mar 29 13:08:43 UTC 2012 i686
Build Architecture x86
Build Architecture Info GenuineIntel family 15 model 4 stepping 1
Crash Reason SIGSEGV
Crash Address 0x0
User Comments
App Notes

GLXtest process failed (exited with status 1): GLX version older than the required 1.3

Processor Notes Priority Job
EMCheckCompatibility True
Winsock LSP

Adapter Vendor ID
Adapter Device ID

Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Related Bugs


Crashing Thread
Frame Module Signature Source
0 js::InvokeKernel jscntxtinlines.h:311
1 js::Invoke jsinterp.h:165
2 js::InvokeGetterOrSetter jsinterp.cpp:710
3 js::Shape::get jsscopeinlines.h:243
4 js_GetPropertyHelper jsobj.cpp:5835
5 js::Interpret jsinterp.cpp:3108
6 js::InvokeKernel jsinterp.cpp:643
7 js_fun_call jsinterp.h:165
8 js_fun_apply jsfun.cpp:1659
9 js::InvokeKernel jscntxtinlines.h:311
10 js::Interpret jsinterp.cpp:3506
11 js::InvokeKernel jsinterp.cpp:643
12 js::Invoke jsinterp.h:165
13 js::InvokeGetterOrSetter jsinterp.cpp:710
14 js::Shape::get jsscopeinlines.h:243
15 js_GetPropertyHelper jsobj.cpp:5835
16 js::Interpret jsinterp.cpp:3108
17 js::InvokeKernel jsinterp.cpp:643
18 js::Invoke jsinterp.h:165
19 JS_CallFunctionValue jsapi.cpp:5213
20 nsXPCWrappedJSClass::CallMethod XPCWrappedJSClass.cpp:1530
21 nsXPCWrappedJS::CallMethod XPCWrappedJS.cpp:611
22 PrepareAndDispatch xptcstubs_gcc_x86_unix.cpp:92
23 nsObserverList::NotifyObservers nsObserverList.cpp:130
24 nsObserverService::NotifyObservers nsObserverService.cpp:182
25 nsHttpHandler::NotifyObservers nsHttpHandler.cpp:547
26 nsHttpChannel::AsyncOpen nsHttpHandler.h:194
28 XPCWrappedNative::CallMethod XPCWrappedNative.cpp:2919
29 XPC_WN_CallMethod XPCWrappedNativeJSOps.cpp:1562
30 js::InvokeKernel jscntxtinlines.h:311
31 js::Interpret jsinterp.cpp:3506
32 js::InvokeKernel jsinterp.cpp:643
33 js::Invoke jsinterp.h:165
34 JS_CallFunctionValue jsapi.cpp:5213
35 nsXPCWrappedJSClass::CallMethod XPCWrappedJSClass.cpp:1530
36 nsXPCWrappedJS::CallMethod XPCWrappedJS.cpp:611
37 PrepareAndDispatch xptcstubs_gcc_x86_unix.cpp:92...


Changed in firefox (Ubuntu):
status: New → Confirmed
Changed in firefox (Ubuntu):
assignee: nobody → Jeet (gour-jitendrasingh)
assignee: Jeet (gour-jitendrasingh) → nobody

I have a similar recurring crashes in Thunderbird.
Crashes happen about once a day, when I'm out of office.
Ubuntu version is 10.04.4, constantly updated.
Here's the latest crash report I got:

Add-ons: lightning-nightly-updater@olive:0.11.110714,{571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}:1.5.4,<email address hidden>:1.2.0,<email address hidden>:12.0.1,{e2fda1a4-762b-4020-b5ad-a41df1933103}:1.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0.1
BuildID: 20120430035750
CrashTime: 1338500599
EMCheckCompatibility: true
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1336404291
Notes: GLXtest process failed (exited with status 1): GLX version older than the required 1.3

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 95635
StartupTime: 1338444668
Theme: classic/1.0
Throttleable: 1
Version: 12.0.1

This report also contains technical information about the state of the application when it crashed.

Note the line: "GLXtest process failed (exited with status 1): GLX version older than the required 1.3"

Peter Service, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by . In order to WORKAROUND this, one would need to open the following file via a command line:
gksudo gedit /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

Please follow when you file this crash report so the necessary information is provided.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently.

Thank you for your understanding.

Helpful bug reporting tips:

summary: - Browser (Firefox & Konkeror) crashing repeatedly after recent update
+ Firefox crashing repeatedly after recent update
Changed in firefox (Ubuntu):
status: Confirmed → Invalid
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