Crash while trying to save an rtf from a GoogleMail email (but had just failed to open an rm file with Totem)

[AlanQ]

Binary package hint: firefox

Had four tabs open -- two in each of two Firefox windows.

Tried to 'listen again' at a BBC web page.
Totem error popped up saying unable to read (or whatever -- didn't take much note).
All seemed OK.

Then tried to download (Save as) an attached rtf file from an email in my GoogleMail inbox.
Download process started.
Processor racked up to 100% for about five seconds.
Firefox crashed.

Then the problem report system gathered its info.
It suggested attaching the crash report file.
There's no 'attach file' button on this report form and I'm not sure if pasting 17.8MB of text will be appreciated. Other bug reports have a 'Add a comment/attachment' link. Is this a bug in launchpad :)
I'll keep an eye on this bug report thread and see if anybody asks for it -- so to speak.

[John Vivirito (gnomefreak)]

Thank you for the bug report. Could you please install the firefox-dbg package and try to obtain a backtrace (or crash report) by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs This will greatly aid us in tracking down your problem.

What version of totem are you using?
What totem package are you using?

[AlanQ (alan273)]

Hi John

I did gather a crash report but, as I said in my original post, it's a 17.8MB file! I'm happy to post it if you and launchpad are happy to receive it :)

Totem version is:
Totem Movie Player 2.16.2
Movie Player using GStreamer 0.10.10 and GNOME

first few lines from 'apt-cache showpkg totem':
Package: totem
Versions:
2.16.2-0ubuntu3 (/var/lib/apt/lists/gb.archive.ubuntu.com_ubuntu_dists_edgy-updates_main_binary-i386_Packages) (/var/lib/dpkg/status)

Hope this helps.
Al

[Alexander Sack (asac)]

Can you reproduce this reliably?

[AlanQ (alan273)]

No.

Totem has popped up and 'failed to open the file' several times since then, but no crash.

I've just tried the combination described in my first post (run totem then download rtf) and all was well.

At the time the crash happened there were several windows open. It's likely there were several events combining to cause the crash.

I'm guessing the crash report is the only avenue left to explore...

[Alexander Sack (asac)]

Yes, please attach the crash report ... no matter what :)

[John Vivirito (gnomefreak)]

Alan if you look in top left hand of this page ther eis a "Comment/Attach File" link click that to attach the file.

[AlanQ (alan273)]

Herewith attached.

[John Vivirito (gnomefreak)]

taking for retrace

[John Vivirito (gnomefreak)]

AlanQ, Can you please attach the full crash report. the part we need to grab the debugging symbols is missing (core dump).

[Alexander Sack (asac)]

I removed the mt-needretrace tag as this bug has no useful report attached so far. Waiting for reporter feedback.

[Hilario J. Montoliu (hjmf) (hmontoliu)]

Thank you for the bug report however this report lacks information we need to investigate it further. For this reason, we are now going to close the bug - please feel free to reopen when you have more information at hand.

Further information can be found at https://wiki.ubuntu.com/MozillaTeam/Bugs