upgrade ubuntu = crash using firefox

Bug #598010 reported by debora1c
196
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: firefox

After upgrading to the latest version of ubuntu(10,lucid), pc crashes when I'm using firefox: either PC goes to slowly (I write something for ex. but it takes a lot for the letters to appear, or it takes a while to change from a internet page to another that are open at the same time) or everything just vanishes, screen goes black than blinking than several message of checks and errors start appearing on the screen and I have to restart the pc with alt+sysrequest and rseiub. I'm not sure if the problem is firefox but it never happened when I used other application.
thanks for help
best regards
debora

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: firefox 3.6.3+nobinonly-0ubuntu4
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
Architecture: i386
CheckboxSubmission: 84a06b4322bb6758dc77aa6fd9302d45
CheckboxSystem: 67865677bd9717193325b33f995a8686
Date: Thu Jun 24 10:38:36 2010
FirefoxPackages:
 firefox 3.6.3+nobinonly-0ubuntu4
 firefox-gnome-support 3.6.3+nobinonly-0ubuntu4
 firefox-branding 3.6.3+nobinonly-0ubuntu4
 abroswer N/A
 abrowser-branding N/A
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: firefox

Revision history for this message
debora1c (debora1c-deactivatedaccount) wrote :
Revision history for this message
drew212 (mstngdrew212) wrote :

Could you please generate an apport crash report for this? A crash report will help in resolving your problem.
You can enable apport for one instance like this in the terminal:
sudo service apport start force_start=1

I am marking this invalid as apport will open a new bug when the crash is generated. Please include any relevant information from this report in the new bug report. If you cannot generate a crash report, you can reset the status of this one to new and we will try something else. Feel free to subscribe me to the new bug report so I can assist you further.

Changed in firefox (Ubuntu):
status: New → Invalid
Changed in firefox (Ubuntu):
status: Invalid → New
Revision history for this message
debora1c (debora1c-deactivatedaccount) wrote :

hello and thanks for your prompt answer
I'm new and unexperienced user so I need easy instructions
I did the sudo apport command (do I need to do it after a crash or whatever other moment is ok?)
it said: apport start/running
so I don't know if the crash report is generated or not. what I'm suppose to see?
after that pc starts crash badly several time: screen goes black and blinking I tried to write down the errors message but it goes so quick I didn't have the time

best regards
debora

Revision history for this message
drew212 (mstngdrew212) wrote :

Apport should show a crash notification in the notification area once you reboot, you may find it helpful to read https://wiki.ubuntu.com/Apport. There should be files in /var/crash that you can execute and that will generate a crash report using apport.

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
drew212 (mstngdrew212) wrote :

After starting apport you need to cause the program to crash before it will generate a crash report.

Revision history for this message
debora1c (debora1c-deactivatedaccount) wrote :

ok so if I've well understood each time I switch on my pc I have to do the sudo apport command and than start firefox.
of course I can not provoke the program to crash but hopefully it will happen and generate the crash report
is this correct?
thanks for your help
deb

Revision history for this message
debora1c (debora1c-deactivatedaccount) wrote :

Hi again i do have a file in the var/crash but access is denied. normal?
/var/crash/_usr_lib_firefox-3.6.3_firefox-bin.1000.crash
how do I open it?
merci

Revision history for this message
drew212 (mstngdrew212) wrote :

Could you please paste or attach the output of ls -l /var/crash/*firefox* thanks in advance!

Revision history for this message
drew212 (mstngdrew212) wrote :

The entire command is 'ls -l /var/crash/*firefox*' without the quotes. It is the list command, it lists a directory's components, you can find out more about it by typing 'man ls' in the terminal.

Revision history for this message
debora1c (debora1c-deactivatedaccount) wrote :
Download full text (14.2 KiB)

hello
if i run ls -l/var/crash/*firefox* it says there is no such file or directory

if I run (but I guess is not what you are asking for)
silvio@silvio-desktop:~$ ls -l\var
total 278308
-rw-r--r-- 1 silvio silvio 2181 2010-02-15 23:17 hs_err_pid3394.log
-rw-r--r-- 1 silvio silvio 346982 2009-09-29 21:17 exposé.odt
-rw-r--r-- 1 silvio silvio 9972 2009-05-21 14:25 eftduj.odg
-rw-r--r-- 1 silvio silvio 1967740 2009-09-29 21:09 dsc08356.jpg
-rw-r--r-- 1 silvio silvio 17989 2009-09-21 12:18 devoir.odt
-rw-r--r-- 1 silvio silvio 17909 2009-06-01 21:40 classe du mercredi.odt
-rw-r--r-- 1 silvio silvio 281767936 2009-11-29 17:18 brasero.iso
drwxr-xr-x 2 silvio silvio 4096 2009-04-28 13:26 Videos
drwxrwxr-x 8 silvio silvio 4096 2009-05-01 19:11 VaudTax2008
drwxr-xr-x 2 silvio silvio 4096 2009-04-28 13:26 Templates
drwxr-xr-x 2 silvio silvio 4096 2009-04-28 13:26 Public
drwxr-xr-x 3 silvio silvio 4096 2010-06-24 13:43 Pictures
drwxr-xr-x 2 silvio silvio 4096 2009-09-29 21:08 Photos
drwxr-xr-x 3 silvio silvio 4096 2009-10-09 23:13 Music
lrwxrwxrwx 1 silvio silvio 26 2009-04-28 11:17 Examples ->
/usr/share/example-content
drwxr-xr-x 2 silvio silvio 4096 2009-11-15 21:10 Downloads
drwxr-xr-x 2 silvio silvio 4096 2010-07-01 23:17 Documents
drwxr-xr-x 4 silvio silvio 4096 2010-06-23 08:46 Desktop
-rw------- 1 silvio silvio 3332 2010-07-12 21:57 .xsession-errors.old
-rw------- 1 silvio silvio 3908 2010-07-12 22:25 .xsession-errors
-rw-r--r-- 1 silvio silvio 573 2010-03-07 13:36
.xscreensaver-getimage.cache
drwxr-xr-x 2 silvio silvio 4096 2010-07-11 18:29 .xine
drwxr-xr-x 4 silvio silvio 4096 2010-06-24 13:55 .wine
-rw-r--r-- 1 silvio silvio 4 2009-10-09 22:56 .windows-label
drwxr-xr-x 2 silvio silvio 4096 2010-06-19 22:21 .wapi
drwx------ 2 silvio silvio 4096 2009-06-13 04:34 .update-notifier
drwxr-xr-x 2 silvio silvio 4096 2009-04-28 11:27 .update-manager-core
drwx------ 2 silvio silvio 4096 2010-03-12 15:59 .tsclient
drwx------ 5 silvio silvio 4096 2009-05-21 12:33 .thumbnails
drwxr-xr-x 2 silvio silvio 4096 2009-04-28 14:43 .themes
-rw-r--r-- 1 silvio silvio 0 2009-04-28 11:29 .sudo_as_admin_successful
drwxr-xr-x 4 silvio silvio 4096 2009-07-23 09:24 .sudoku
drwx------ 2 silvio silvio 4096 2009-05-01 18:58 .ssh
-rw-r--r-- 1 silvio silvio 2934 2009-11-07 21:59 .solfegerc
drwxr-xr-x 3 silvio silvio 4096 2009-11-07 21:55 .solfege
drwxrwx--- 3 silvio silvio 4096 2009-06-25 19:17 .sane
-rw-r--r-- 1 silvio silvio 40436 2010-04-03 18:50
.recently-used.xbel.O26UAV
-rw-r--r-- 1 silvio silvio 0 2010-04-03 18:50
.recently-used.xbel.M93IAV
-rw------- 1 silvio silvio 11514 2010-07-12 05:38 .recently-used.xbel
-rw------- 1 silvio silvio 21006 2010-06-20 18:03 .recently-used
-rw------- 1 silvio silvio 256 2009-04-28 13:26 .pulse-cookie
drwx------ 2 silvio silvio 4096 2010-07-12 22:02 .pulse
-rw-r--r-- 1 silvio silvio 675 2009-04-28 11:17 .profile
-rw-r--r-- 1 silvio silvio 37 2009-08-17 16:39 .printer-gro...

Revision history for this message
drew212 (mstngdrew212) wrote :

It doesn't seem like you successfully had apport gather a crash report. You can make it so apport its always on, and then turn it off after you successfully gather a report if you're having problems.

visibility: public → private
visibility: private → public
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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