Ubuntu
firefox package

package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10

Bug #2076019 reported by Prudhveswar Nagaram on 2024-08-03

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	firefox (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Unable to install the update package

ProblemType: Package
DistroRelease: Ubuntu 22.04
ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
Uname: Linux 5.15.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Sun Aug 4 04:34:20 2024
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 10
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
dpkg 1.21.1ubuntu2.3
apt 2.4.12
Snap: firefox 100.0-2 ()
Snap.Changes: no changes found
Title: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10
UpgradeStatus: No upgrade log present (probably fresh install)

Tags:

Revision history for this message

Prudhveswar Nagaram (prudhveswar) wrote on 2024-08-03:

AptOrdering.txt Edit (19.8 KiB, text/plain; charset="utf-8")
Df.txt Edit (397 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (44.2 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (125.5 KiB, text/plain; charset="utf-8")
DpkgTerminalLog.txt Edit (801 bytes, text/plain; charset="utf-8")
DuplicateSignature.txt Edit (643 bytes, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Snap.Connections.txt Edit (2.9 KiB, text/plain; charset="utf-8")
Snap.Info.core20.txt Edit (682 bytes, text/plain; charset="utf-8")
Snap.Info.firefox.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Snap.Info.gnome-3-38-2004.txt Edit (796 bytes, text/plain; charset="utf-8")
Snap.Info.gtk-common-themes.txt Edit (737 bytes, text/plain; charset="utf-8")

Apport retracing service (apport) on 2024-08-03

tags:

removed: need-duplicate-check

Paul White (paulw2u) on 2024-08-04

affects:

ubuntu → firefox (Ubuntu)

Revision history for this message

Amin Bandali (bandali) wrote on 2024-08-08:

Hello, I tried upgrading an Ubuntu 22.04 VM (using libvirt, which is qemu-based) to 24.04 but was not able to reproduce this error; the upgrade went through just fine. Is there perhaps anything unusual about your system/setup?

Also, if you still have access to the system in that state, I wonder if trying restarting the following snapd services before attempting to upgrade may help:

sudo systemctl restart snapd.seeded.service
sudo systemctl restart snapd.service

Revision history for this message

Prudhveswar Nagaram (prudhveswar) wrote on 2024-08-08: Re: [Bug 2076019] Re: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10

Hi ,
Tried reproducing the bug , by doing a clean installation again.. and
couldn't see the issue again.. Thanks for the prompt reply.

Regards,
Prudhvi.

On Thu, 8 Aug, 2024, 6:30 pm Amin Bandali, <email address hidden>
wrote:

> Hello, I tried upgrading an Ubuntu 22.04 VM (using libvirt, which is
> qemu-based) to 24.04 but was not able to reproduce this error; the
> upgrade went through just fine. Is there perhaps anything unusual about
> your system/setup?
>
> Also, if you still have access to the system in that state, I wonder if
> trying restarting the following snapd services before attempting to
> upgrade may help:
>
> sudo systemctl restart snapd.seeded.service
> sudo systemctl restart snapd.service
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2076019
>
> Title:
> package firefox (not installed) failed to install/upgrade: new firefox
> package pre-installation script subprocess returned error exit status
> 10
>
> Status in firefox package in Ubuntu:
> New
>
> Bug description:
> Unable to install the update package
>
> ProblemType: Package
> DistroRelease: Ubuntu 22.04
> ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
> Uname: Linux 5.15.0-27-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82
> Architecture: amd64
> CasperMD5CheckResult: unknown
> Date: Sun Aug 4 04:34:20 2024
> ErrorMessage: new firefox package pre-installation script subprocess
> returned error exit status 10
> Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal,
> 3.10.6-1~22.04
> PythonDetails: N/A
> RebootRequiredPkgs: Error: path contained symlinks.
> RelatedPackageVersions:
> dpkg 1.21.1ubuntu2.3
> apt 2.4.12
> Snap: firefox 100.0-2 ()
> Snap.Changes: no changes found
> Title: package firefox (not installed) failed to install/upgrade: new
> firefox package pre-installation script subprocess returned error exit
> status 10
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2076019/+subscriptions
>
>

Hi ,
Tried reproducing the bug , by doing a clean installation again..  and
couldn't see the issue again.. Thanks for the prompt reply.

Regards,
Prudhvi.

On Thu, 8 Aug, 2024, 6:30 pm Amin Bandali, <2076019@bugs.launchpad.net>
wrote:

> Hello, I tried upgrading an Ubuntu 22.04 VM (using libvirt, which is
> qemu-based) to 24.04 but was not able to reproduce this error; the
> upgrade went through just fine. Is there perhaps anything unusual about
> your system/setup?
>
> Also, if you still have access to the system in that state, I wonder if
> trying restarting the following snapd services before attempting to
> upgrade may help:
>
> sudo systemctl restart snapd.seeded.service
> sudo systemctl restart snapd.service
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2076019
>
> Title:
>   package firefox (not installed) failed to install/upgrade: new firefox
>   package pre-installation script subprocess returned error exit status
>   10
>
> Status in firefox package in Ubuntu:
>   New
>
> Bug description:
>   Unable to install the update package
>
>   ProblemType: Package
>   DistroRelease: Ubuntu 22.04
>   ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
>   Uname: Linux 5.15.0-27-generic x86_64
>   ApportVersion: 2.20.11-0ubuntu82
>   Architecture: amd64
>   CasperMD5CheckResult: unknown
>   Date: Sun Aug  4 04:34:20 2024
>   ErrorMessage: new firefox package pre-installation script subprocess
> returned error exit status 10
>   Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal,
> 3.10.6-1~22.04
>   PythonDetails: N/A
>   RebootRequiredPkgs: Error: path contained symlinks.
>   RelatedPackageVersions:
>    dpkg 1.21.1ubuntu2.3
>    apt  2.4.12
>   Snap: firefox 100.0-2 ()
>   Snap.Changes: no changes found
>   Title: package firefox (not installed) failed to install/upgrade: new
> firefox package pre-installation script subprocess returned error exit
> status 10
>   UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2076019/+subscriptions
>
>

Revision history for this message

Amin Bandali (bandali) wrote on 2024-08-09:

Hi, thank you for the update. Then I'll go ahead and close this bug accordingly.

Cheers,
-a

Changed in firefox (Ubuntu):
status:	New → Invalid

Revision history for this message

Prudhveswar Nagaram (prudhveswar) wrote on 2024-08-10:

Sure, thank you for the prompt action from your side.

Regards,
Prudhvi.

________________________________
From: <email address hidden> <email address hidden> on behalf of Amin Bandali <email address hidden>
Sent: 09 August 2024 23:54
To: <email address hidden> <email address hidden>
Subject: [Bug 2076019] Re: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10

Hi, thank you for the update. Then I'll go ahead and close this bug
accordingly.

Cheers,
-a

** Changed in: firefox (Ubuntu)
Status: New => Invalid

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/2076019

Title:
  package firefox (not installed) failed to install/upgrade: new firefox
  package pre-installation script subprocess returned error exit status
  10

Status in firefox package in Ubuntu:
Invalid

Bug description:
Unable to install the update package

  ProblemType: Package
  DistroRelease: Ubuntu 22.04
  ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
  Uname: Linux 5.15.0-27-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82
  Architecture: amd64
  CasperMD5CheckResult: unknown
  Date: Sun Aug 4 04:34:20 2024
  ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 10
  Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
  PythonDetails: N/A
  RebootRequiredPkgs: Error: path contained symlinks.
  RelatedPackageVersions:
   dpkg 1.21.1ubuntu2.3
   apt 2.4.12
  Snap: firefox 100.0-2 ()
  Snap.Changes: no changes found
  Title: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2076019/+subscriptions

Sure, thank you for the prompt action from your side.

Regards,
Prudhvi.

________________________________
From: noreply@launchpad.net <noreply@launchpad.net> on behalf of Amin Bandali <2076019@bugs.launchpad.net>
Sent: 09 August 2024 23:54
To: prudhveswarnagaram@gmail.com <prudhveswarnagaram@gmail.com>
Subject: [Bug 2076019] Re: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10

Hi, thank you for the update. Then I'll go ahead and close this bug
accordingly.

Cheers,
-a

** Changed in: firefox (Ubuntu)
       Status: New => Invalid

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/2076019

Title:
  package firefox (not installed) failed to install/upgrade: new firefox
  package pre-installation script subprocess returned error exit status
  10

Status in firefox package in Ubuntu:
  Invalid

Bug description:
  Unable to install the update package

ProblemType: Package
  DistroRelease: Ubuntu 22.04
  ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
  Uname: Linux 5.15.0-27-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82
  Architecture: amd64
  CasperMD5CheckResult: unknown
  Date: Sun Aug  4 04:34:20 2024
  ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 10
  Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
  PythonDetails: N/A
  RebootRequiredPkgs: Error: path contained symlinks.
  RelatedPackageVersions:
   dpkg 1.21.1ubuntu2.3
   apt  2.4.12
  Snap: firefox 100.0-2 ()
  Snap.Changes: no changes found
  Title: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2076019/+subscriptions

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package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10

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