package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
firefox (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
Unable to install the update package
ProblemType: Package
DistroRelease: Ubuntu 22.04
ProcVersionSign
Uname: Linux 5.15.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckR
Date: Sun Aug 4 04:34:20 2024
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 10
Python3Details: /usr/bin/
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageV
dpkg 1.21.1ubuntu2.3
apt 2.4.12
Snap: firefox 100.0-2 ()
Snap.Changes: no changes found
Title: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10
UpgradeStatus: No upgrade log present (probably fresh install)
tags: | removed: need-duplicate-check |
affects: | ubuntu → firefox (Ubuntu) |
Hello, I tried upgrading an Ubuntu 22.04 VM (using libvirt, which is qemu-based) to 24.04 but was not able to reproduce this error; the upgrade went through just fine. Is there perhaps anything unusual about your system/setup?
Also, if you still have access to the system in that state, I wonder if trying restarting the following snapd services before attempting to upgrade may help:
sudo systemctl restart snapd.seeded. service
sudo systemctl restart snapd.service