package firefox 111.0+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Daria]

.

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 111.0+build2-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-67.74~20.04.1-generic 5.15.85
Uname: Linux 5.15.0-67-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dasha 770 F.... pulseaudio
 /dev/snd/controlC1: dasha 770 F.... pulseaudio
BuildID: 20230309232128
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Sun Jun 23 16:24:16 2024
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2024-06-23 (0 days ago)
InstallationMedia: Ubuntu 20.04.6 LTS "Focal Fossa" - Release amd64 (20230316)
IpRoute:
 default via 192.168.209.123 dev wlp5s0 proto dhcp metric 600
 169.254.0.0/16 dev wlp5s0 scope link metric 1000
 192.168.209.0/24 dev wlp5s0 proto kernel scope link src 192.168.209.207 metric 600
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.3
 apt 2.4.12
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 111.0+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2024-06-23 (0 days ago)
dmi.bios.date: 09/02/2010
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: V1.17
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Aspire 3820
dmi.board.vendor: Acer
dmi.board.version: V1.17
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.17
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvrV1.17:bd09/02/2010:svnAcer:pnAspire3820:pvrV1.17:rvnAcer:rnAspire3820:rvrV1.17:cvnAcer:ct10:cvrV1.17:sku:
dmi.product.name: Aspire 3820
dmi.product.version: V1.17
dmi.sys.vendor: Acer

[Amin Bandali (bandali)]

Hello,

The terminal logs suggest that the failure was due to not being able to install the 'firefox' and 'gnome-42-2204' snaps, but unfortunately I don't have any ideas as to why this may have happened.

Is there perhaps anything unusual about your system setup, for example home an unusual networking setup or lacking IPv4 connectivity?

Can you try manually installing the Firefox snap using 'sudo snap install firefox' and see if it works this time around?

Also, are you able to reproduce the issue? If so, could you please provide steps so I could try reproducing it on my end?

Thanks.