package firefox 126.0+build2-0ubuntu0.20.04.1 failed to install/upgrade: »neues firefox-Skript des Paketes pre-installation«-Unterprozess gab den Fehlerwert 1 zurück

[Nadine Leonida]

Firefox did not install

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 126.0+build2-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-105.115~20.04.1-generic 5.15.148
Uname: Linux 5.15.0-105-generic x86_64
NonfreeKernelModules: lkp_Ubuntu_5_15_0_105_115_generic_103
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: helen-dorn 978 F.... pulseaudio
BuildID: 20240509170740
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Thu May 23 06:14:04 2024
ErrorMessage: »neues firefox-Skript des Paketes pre-installation«-Unterprozess gab den Fehlerwert 1 zurück
ForcedLayersAccel: False
InstallationDate: Installed on 2020-06-22 (1430 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
IpRoute:
 default via 192.168.4.1 dev wlp0s20f3 proto dhcp metric 600
 169.254.0.0/16 dev wlp0s20f3 scope link metric 1000
 192.168.4.0/22 dev wlp0s20f3 proto kernel scope link src 192.168.4.27 metric 600
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.3
 apt 2.4.12
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 126.0+build2-0ubuntu0.20.04.1 failed to install/upgrade: »neues firefox-Skript des Paketes pre-installation«-Unterprozess gab den Fehlerwert 1 zurück
UpgradeStatus: Upgraded to jammy on 2024-05-23 (0 days ago)
dmi.bios.date: 11/18/2019
dmi.bios.release: 1.35
dmi.bios.vendor: LENOVO
dmi.bios.version: BNCN35WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40700 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo Yoga C740-14IML
dmi.ec.firmware.release: 1.35
dmi.modalias: dmi:bvnLENOVO:bvrBNCN35WW:bd11/18/2019:br1.35:efr1.35:svnLENOVO:pn81TC:pvrLenovoYogaC740-14IML:rvnLENOVO:rnLNVNB161216:rvrSDK0J40700WIN:cvnLENOVO:ct31:cvrLenovoYogaC740-14IML:skuLENOVO_MT_81TC_BU_idea_FM_YogaC740-14IML:
dmi.product.family: Yoga C740-14IML
dmi.product.name: 81TC
dmi.product.sku: LENOVO_MT_81TC_BU_idea_FM_Yoga C740-14IML
dmi.product.version: Lenovo Yoga C740-14IML
dmi.sys.vendor: LENOVO

[Amin Bandali (bandali)]

Hello,

Looking at DpkgTerminalLog.txt, I believe the failure here was when the firefox deb helper tried to install the firefox snap, and failed when trying to connect to the snap store. Unfortunately there may not be much we can do here except suggest trying with a different network connectivity setup that might help the connection to the snap store succeed.