Firefox cannot save/read a credit card number

Bug #2048441 reported by Fabien SK
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Firefox has a functionality to save and auto-fill credit cards. Saving can be done when entering the information of a card in a web page, or in Settings/Privacy & Security/Saved Credit Cards.

Currently, with Kubuntu's version of Firefox 118.0.2, nothing happens when saving. In the "Browser Console" of Firefox, when saving from the Settings menu, I get the following message:

NS_ERROR_ABORT: User canceled OS unlock entry
    encrypt resource://gre/modules/OSKeyStore.sys.mjs:320
editDialog.js:232:15

If the same is done with the non-snap version downloaded from Mozilla, it works.
---
ProblemType: Bug
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: KDE
DistroRelease: Ubuntu 23.10
InstallationDate: Installed on 2022-01-27 (710 days ago)
InstallationMedia: Kubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
Snap: firefox 121.0-1.1 (stable)
SnapChanges:
 Identifiant État Descendance Prêt Résumé
 307 Done 2024-01-07T10:44:43+01:00 2024-01-07T10:48:46+01:00 Supprimer le paquet Snap "firefox"
 308 Done 2024-01-07T10:50:33+01:00 2024-01-07T10:53:10+01:00 Installer le paquet Snap "firefox"
Tags: mantic
Uname: Linux 6.5.0-14-generic x86_64
UpgradeStatus: Upgraded to mantic on 2023-11-02 (66 days ago)
UserGroups: adm cdrom dip kvm libvirt lpadmin lxd plugdev sambashare sudo wireshark
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: KDE
DistroRelease: Ubuntu 23.10
InstallationDate: Installed on 2022-01-27 (710 days ago)
InstallationMedia: Kubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
Package: firefox 1:1snap1-0ubuntu3
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 6.5.0-14.14-generic 6.5.3
SnapChanges:
 Identifiant État Descendance Prêt Résumé
 307 Done 2024-01-07T10:44:43+01:00 2024-01-07T10:48:46+01:00 Supprimer le paquet Snap "firefox"
 308 Done 2024-01-07T10:50:33+01:00 2024-01-07T10:53:10+01:00 Installer le paquet Snap "firefox"
Tags: mantic
Uname: Linux 6.5.0-14-generic x86_64
UpgradeStatus: Upgraded to mantic on 2023-11-02 (66 days ago)
UserGroups: adm cdrom dip kvm libvirt lpadmin lxd plugdev sambashare sudo wireshark
_MarkForUpload: True

Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 2048441

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
Fabien SK (fabsk) wrote : Dependencies.txt

apport information

tags: added: apport-collected mantic
description: updated
Revision history for this message
Fabien SK (fabsk) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : ProcEnviron.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapConnections.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapInfo.core22.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapInfo.firefox.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapInfo.gnome-42-2204.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapInfo.gtk-common-themes.txt

apport information

description: updated
Revision history for this message
Fabien SK (fabsk) wrote : Dependencies.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : ProcEnviron.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapConnections.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapInfo.core22.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapInfo.firefox.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapInfo.gnome-42-2204.txt

apport information

Revision history for this message
Fabien SK (fabsk) wrote : SnapInfo.gtk-common-themes.txt

apport information

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
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