package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10

[Keerthibaalan]

no clear idea about the bug

ProblemType: Package
DistroRelease: Ubuntu 22.04
ProcVersionSignature: Ubuntu 5.15.0-27.28-generic 5.15.30
Uname: Linux 5.15.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Mon Dec 11 03:13:31 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 10
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt 2.4.11
Snap: firefox 100.0-2 ()
Snap.Changes: no changes found
Title: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 10
UpgradeStatus: No upgrade log present (probably fresh install)

[Amin Bandali (bandali)]

Hello,

Is there perhaps anything unusual about your system setup, for example home directories being located at a different/unusual location?

Would you be able to try restarting the following snapd services, in case it may help?

sudo systemctl restart snapd.seeded.service
sudo systemctl restart snapd.service

If it doesn't help, could you also try purging and reinstalling snapd:

sudo apt purge snapd
sudo apt install snapd
sudo snap refresh snapd

Also, are you still able to reproduce this issue today?

Thanks.