Unable to contact snap store on Xubuntu from Jammy to Noble

[Skia]

When running `do-release-upgrade -d` on Jammy Xubuntu, the upgrade fails consistently at the `Installing the firefox snap` step.

This was first detected on Jenkins [1], then reproduced locally with `auto-upgrade-testing`, then finally by manually running a `do-release-upgrade -d` in a VM.

[1]: https://platform-qa-jenkins.ps5.ubuntu.com/view/upgrade-list/job/upgrade_ubuntu-jammy-noble-xubuntu-amd64_qemu/7/consoleFull (Jenkins full log attached)

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.17
ProcVersionSignature: User Name 5.15.0-88.98-generic 5.15.126
Uname: Linux 5.15.0-88-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CrashDB: ubuntu
CurrentDesktop: XFCE
Date: Fri Nov 17 18:24:22 2023
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: No upgrade log present (probably fresh install)

[Brian Murray (brian-murray)]

Looking at the log files this is happening when installing the firefox deb so the problem is likely there.

06:31:33 Selecting previously unselected package firefox.
06:31:33 Preparing to unpack .../26-firefox_1%3a1snap1-0ubuntu5_amd64.deb ...
06:31:33 => Installing the firefox snap
06:31:33 ==> Checking connectivity with the snap store
06:32:06 ===> Unable to contact the store, trying every minute for the next 30 minutes
06:47:28 ===> Still unable to contact the store, trying for another 20 minutes
07:02:51 ===> Still unable to contact the store, trying for another 10 minutes
07:16:00 Build timed out (after 60 minutes). Marking the build as failed.

[Julian Andres Klode (juliank)]

So the script here fails to run

snap info firefox

It was pointed out it managed to upgrade the chromium snap before it, so not sure what's going on, this seems like a job for the snapd team to investigate.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Erich Eickmeyer (eeickmeyer)]

This happened during a test upgrade from Ubuntu Studio 22.04 -> 24.04, but instead of Firefox, it tried to pull-in chromium??? We don't even seed chromium in any way.

[Brian Murray (brian-murray)]

Erich - Do you have /var/log/dist-upgrade/main.log for the system which was being upgraded? That would help us evaluate the failure.

[Skia (hyask)]

Here is the whole Jenkins archive. The file you asked is in `archive/ubuntu-jammy-noble-xubuntu-amd64_qemu/20240105.141607/artifacts/upgrade_run/system_details/dist-upgrade/main.log`, along with many other files that may also be interesting.

[Tim Andersson (andersson123)]

Tried this again today, still an issue, see files attached

[Gabriel Korytiak (gabriel-korytiak)]

have anyone tried to remove firefox snap and deb package before upgrade ?

sudo snap remove firefox
sudo apt pure firefox firefox-*

[Captain (captainmorgan6666)]

had the same issue I am upgrading now with after "sudo snap remove firefox" and will let you know. I did not remove the .deb firefox version.