package firefox 118.0.1+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Franck NICOLAS]

while upgrading from Ubuntu 20.04 t0 22.04

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 118.0.1+build1-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-84.93~20.04.1-generic 5.15.116
Uname: Linux 5.15.0-84-generic x86_64
NonfreeKernelModules: wl
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1187 F.... pulseaudio
BuildID: 20230927232528
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Wed Oct 4 00:05:31 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2022-02-27 (583 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
IpRoute:
 default via 10.0.0.138 dev wlx0013ef70255d proto dhcp src 10.0.0.90 metric 600
 10.0.0.0/24 dev wlx0013ef70255d proto kernel scope link src 10.0.0.90 metric 600
 10.0.0.138 dev wlx0013ef70255d proto dhcp scope link src 10.0.0.90 metric 600
 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt 2.4.10
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 118.0.1+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-10-03 (0 days ago)
dmi.bios.date: 07/17/09
dmi.bios.release: 0.1
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MM31.88Z.00AD.B00.0907171535
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-F22C86C8
dmi.board.vendor: Apple Inc.
dmi.chassis.asset.tag: Asset Tag#
dmi.chassis.type: 16
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-F22C86C8
dmi.modalias: dmi:bvnAppleInc.:bvrMM31.88Z.00AD.B00.0907171535:bd07/17/09:br0.1:svnAppleInc.:pnMacmini3,1:pvr1.0:rvnAppleInc.:rnMac-F22C86C8:rvr:cvnAppleInc.:ct16:cvrMac-F22C86C8:skuSystemSKU#:
dmi.product.family: Macmini
dmi.product.name: Macmini3,1
dmi.product.sku: System SKU#
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.

[Amin Bandali (bandali)]

Hello,

I realize it's pretty late now (apologies for that) but do you happen to have the systemd journal logs from the time of this failure? Could you reproduce this issue today if you were to attempt another upgrade on a similar system with up-to-date packages? Also, were there any non-typical system configuration aspects? Otherwise I'm afraid there's not much details to go on by to try and debug this.

Thanks.