package firefox 117.0.1+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[astha singh]

facing problem while upgrading

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 117.0.1+build2-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-84.93~20.04.1-generic 5.15.116
Uname: Linux 5.15.0-84-generic x86_64
NonfreeKernelModules: aufs
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: aniket 1332 F.... pulseaudio
BuildID: 20230912013654
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Wed Sep 20 17:22:12 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2022-01-18 (610 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
IpRoute:
 default via 192.168.1.1 dev wlp0s20f3 proto dhcp metric 600
 169.254.0.0/16 dev docker0 scope link metric 1000 linkdown
 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown
 192.168.1.0/24 dev wlp0s20f3 proto kernel scope link src 192.168.1.57 metric 600
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: /usr/bin/python3.10, Python 3.10.12, unpackaged
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt 2.4.10
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 117.0.1+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-09-20 (0 days ago)
dmi.bios.date: 06/03/2021
dmi.bios.release: 2.33
dmi.bios.vendor: LENOVO
dmi.bios.version: FKCN33WW(V2.01)
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0Q55724 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: IdeaPad 5 14ITL05
dmi.ec.firmware.release: 2.33
dmi.modalias: dmi:bvnLENOVO:bvrFKCN33WW(V2.01):bd06/03/2021:br2.33:efr2.33:svnLENOVO:pn82FE:pvrIdeaPad514ITL05:rvnLENOVO:rnLNVNB161216:rvrSDK0Q55724WIN:cvnLENOVO:ct10:cvrIdeaPad514ITL05:skuLENOVO_MT_82FE_BU_idea_FM_IdeaPad514ITL05:
dmi.product.family: IdeaPad 5 14ITL05
dmi.product.name: 82FE
dmi.product.sku: LENOVO_MT_82FE_BU_idea_FM_IdeaPad 5 14ITL05
dmi.product.version: IdeaPad 5 14ITL05
dmi.sys.vendor: LENOVO