package firefox 117.0.1+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[sandy chastain]

im not sure

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 117.0.1+build2-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-84.93~20.04.1-generic 5.15.116
Uname: Linux 5.15.0-84-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: owner 1216 F.... pulseaudio
BuildID: 20230912013654
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Mon Sep 18 20:40:00 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2023-09-16 (2 days ago)
InstallationMedia: Ubuntu 20.04.5 LTS "Focal Fossa" - Release amd64 (20220831)
IpRoute:
 default via 192.168.1.1 dev enp1s0 proto dhcp metric 100
 169.254.0.0/16 dev enp1s0 scope link metric 1000
 192.168.1.0/24 dev enp1s0 proto kernel scope link src 192.168.1.173 metric 100
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt 2.4.10
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 117.0.1+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-09-19 (0 days ago)
dmi.bios.date: 04/18/2007
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.12
dmi.board.name: Livermore
dmi.board.vendor: ECS
dmi.board.version: 1.0
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.12:bd04/18/2007:br5.12:svnCompaq-Presario:pnRX896AAR-ABASR5030NX:pvr:rvnECS:rnLivermore:rvr1.0:cvnHewlett-Packard:ct3:cvr:skuRX896AAR#ABA:
dmi.product.family: 103C_53316J
dmi.product.name: RX896AAR-ABA SR5030NX
dmi.product.sku: RX896AAR#ABA
dmi.sys.vendor: Compaq-Presario

[Amin Bandali (bandali)]

Hello,

The dpkg terminal log suggests that it failed to download the Firefox snap from the snap store. Was there by any chance anything unusual about your network setup, or any particular reason why your system might have failed to connect to the snap store to download the Firefox snap? Otherwise I'm afraid there's not much to go by here to try and debug this. Thanks.