package firefox 116.0.3+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
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Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
firefox (Ubuntu) |
Incomplete
|
Undecided
|
Unassigned |
Bug Description
this happened during upgrading from ubuntu 20 to 22
ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 116.0.3+
ProcVersionSign
Uname: Linux 5.15.0-79-generic x86_64
AddonCompatChec
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
BuildID: 20230815173142
CasperMD5CheckR
Channel: Unavailable
Date: Wed Aug 23 14:13:16 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2023-02-23 (181 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
IpRoute:
default via 10.25.63.254 dev wlx000b8194eba9 proto dhcp metric 600
10.25.0.0/18 dev wlx000b8194eba9 proto kernel scope link src 10.25.12.249 metric 600
169.254.0.0/16 dev wlx000b8194eba9 scope link metric 1000
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageV
dpkg 1.21.1ubuntu2.2
apt 2.4.10
RunningIncompat
SourcePackage: firefox
Title: package firefox 116.0.3+
UpgradeStatus: Upgraded to jammy on 2023-08-23 (0 days ago)
dmi.bios.date: 04/05/2023
dmi.bios.release: 1.25
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.25.0
dmi.board.name: 0FDY5C
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: OptiPlex
dmi.product.name: OptiPlex 5050
dmi.product.sku: 07A2
dmi.sys.vendor: Dell Inc.
tags: | removed: need-duplicate-check |
Hello,
The dpkg terminal log suggests that it failed to download the Firefox snap from the snap store. Was there by any chance anything unusual about your network setup, or any particular reason why your system might have failed to connect to the snap store to download the Firefox snap? Otherwise I'm afraid there's not much to go by here to try and debug this. Thanks.