Firefox crashes on trying to print

[Jeremy Nickurak]

Binary package hint: firefox

Firefox version 3.0~b4+nobinonly-0ubuntu1

When attempting to print, firefox crashes, outputting to the terminal:

612.000000 792.000000
48960 63360
firefox: /build/buildd/cairo-1.5.12/src/cairo-ps-surface.c:2993: _cairo_ps_surface_fill: Assertion `_cairo_ps_surface_operation_supported (surface, op, source)' failed.
Aborted

To reproduce, open any page, select File:Print, select either the print-to-file or print-to-pdf options, and hit print. A dialog pops up saying "Preparing", and firefox closes shortly afterward.

[Pedro Villavicencio (pedro)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report is either missing or challenging to deal with as a ".crash" file. Please follow these instuctions to have apport report a new bug about your crash that can be dealt with by the automatic retracer.

If you are using Ubuntu with the Gnome desktop environment - launch nautilus and navigate to your /var/crash directory and double click on the crash report you wish to submit.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thanks in advance for your cooperation and understanding.

[foxy123 (foxy)]

I can confirm this report. I've got the same message on Xubuntu 8.04. PLease note that there is no crash report available in /var/crash though the firefox crashed a few times for me while I tried to print.

[Thomas Novin (thomasn80)]

Changing from Invalid to New because I also have this problem. I can see no crash reports in /var/crash.

[Michael Blakeley (mike+ubuntu)]

This crash is 100% reproducible for me in hardy Kubuntu and Ubuntu, by trying to print an "E-Receipt" at http://united.com/. It doesn't matter if I print to a printer, or to a pdf file (except that the pdf error is "cairo_pdf_surface_operation_supported" instead of "...ps_surface..."). Running Firefox with -safe-mode does not help. I don't get a crash report (neither apport nor the gecko crash assistant, nothing in /var/crash).

$ lsb_release -rd
Description: Ubuntu hardy (development branch)
Release: 8.04
$ apt-show-versions | grep firefox
firefox/hardy uptodate 3.0~b5~rc2+nobinonly-0ubuntu1~fta2
firefox-gnome-support/hardy uptodate 3.0~b5~rc2+nobinonly-0ubuntu1~fta2
firefox-dom-inspector/hardy uptodate 3.0~b5~rc2+nobinonly-0ubuntu1~fta2
firefox-2/hardy uptodate 2.0.0.13+1nobinonly-0ubuntu1
firefox-3.0-gnome-support/hardy uptodate 3.0~b5~rc2+nobinonly-0ubuntu1~fta2
firefox-3.0/hardy uptodate 3.0~b5~rc2+nobinonly-0ubuntu1~fta2
firefox-2-dom-inspector/hardy uptodate 2.0.0.13+1nobinonly-0ubuntu1
firefox-3.0-dom-inspector/hardy uptodate 3.0~b5~rc2+nobinonly-0ubuntu1~fta2
$ apt-show-versions | grep cairo
libcairo2-dbg/hardy uptodate 1.5.14-0ubuntu2
python-cairo/hardy uptodate 1.4.0-2ubuntu2
libcairo-perl/hardy uptodate 1.043-1
libcairo2/hardy uptodate 1.5.14-0ubuntu2
libcairomm-1.0-1/hardy uptodate 1.4.2-1
libmono-cairo1.0-cil/hardy uptodate 1.2.6+dfsg-6ubuntu3

I tried installing the libcairo2-dbg package, but gdb still shows a pretty sparse stack trace:

Program received signal SIGABRT, Aborted.
[Switching to Thread 0x7f99482b96f0 (LWP 27386)]
---Type <return> to continue, or q <return> to quit---
0x00007f99471d20e5 in raise () from /lib/libc.so.6
(gdb) bt
#0 0x00007f99471d20e5 in raise () from /lib/libc.so.6
#1 0x00007f99471d3b40 in abort () from /lib/libc.so.6
#2 0x00007f99471cb42f in __assert_fail () from /lib/libc.so.6
#3 0x00007f9943fe2ed7 in ?? () from /usr/lib/libcairo.so.2
#4 0x00007f9943fd0a5c in ?? () from /usr/lib/libcairo.so.2
#5 0x00007f9943fd9f3f in ?? () from /usr/lib/libcairo.so.2
#6 0x00007f9943fe4c16 in ?? () from /usr/lib/libcairo.so.2
#7 0x00007f9943fe6159 in ?? () from /usr/lib/libcairo.so.2
#8 0x00007f9943fd072a in cairo_surface_show_page ()
   from /usr/lib/libcairo.so.2
#9 0x00007f9943fdb8aa in ?? () from /usr/lib/libcairo.so.2
#10 0x00007f9943fd072a in cairo_surface_show_page ()
   from /usr/lib/libcairo.so.2
#11 0x00007f9945e2c811 in gfxPDFSurface::EndPage ()
   from /usr/lib/xulrunner-1.9b5/libxul.so
#12 0x00007f9945d57407 in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#13 0x00007f994581bc90 in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#14 0x00007f9945a5f42d in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#15 0x00007f9945a6236a in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#16 0x00007f9945df3a55 in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#17 0x00007f9945df3ef8 in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#18 0x00007f9945df1b92 in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#19 0x00007f9945dc6065 in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#20 0x00007f9945d49a4f in ?? () from /usr/lib/xulrunner-1.9b5/libxul.so
#21 0x00007f9945be6eff in ?? () from /usr/lib/xulrunner-1.9b5/l...

[John Vivirito (gnomefreak)]

Its most likely not crashing but closing due to a cario error. Everyone please file seperate bug reports for your issues and attach strace of the problem. Is this on firefox-2 and 3 or 2 or 3?

[modred (bobanderson)]

I'm having the same problem with Firefox beta 5 in Ubuntu Hardy with all updates. When printing to a PDF file, Firefox crashes in most (but not all) cases. If Firefox is run from a terminal, I get

noynac@dell:~$ firefox
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
<snip>
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
612.000000 792.000000
48960 63360
firefox: /build/buildd/cairo-1.5.14/src/cairo-ps-surface.c:2972: _cairo_ps_surface_fill: Assertion `_cairo_ps_surface_operation_supported (surface, op, source)' failed.
Aborted (core dumped)

There are no pertinent items in /var/crash

[Thomas Novin (thomasn80)]

John, for me it was Firefox 3 beta 4.

[Bruce Cowan (bruce89-deactivatedaccount)]

I also get this in Epiphany.

[Thomas Novin (thomasn80)]

I cannot reproduce this any longer. Printing works fine on both my computers running Hardy. I can print both to PDF and to installed printers.

[hsJc (hongshaojichi)]

I can confirm this. But I think it depends on what website you print.

newegg.com and map.google.com have been failing me all the time.

[clarezoe (clarezoe)]

I confirm this. I'm can't print any page, even a page from my hard drive. I'm using FF 3.0 b5
It crashes without any information, even not restart.

[clarezoe (clarezoe)]

/usr/lib/firefox-3.0b5/firefox: symbol lookup error: /usr/lib/xulrunner-1.9b5/libxul.so: undefined symbol: cairo_ps_surface_restrict_to_level

Btw, this is what I got from the terminal

[Bruce Cowan (bruce89-deactivatedaccount)]

cairo_ps_surface_restrict_to_level is new for cairo 1.6. This would suggest that XULRunner is using its own version of cairo again, and its not one with that new API.

[Bruce Cowan (bruce89-deactivatedaccount)]

This is an XR thing.

[Jonathan-David Schroder (myselfhimself)]

Hi,
I have kubuntu hardy heron 8.04 on an x86_32 with :
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9b5) Gecko/2008041514 Firefox/3.0b5

* firefox doesn't crash when clicking the print button from the printing dialog _in the case firefox was run from the program named konsole_ ! and the printing then goes well. (pdf & normal printer) There's nothing interesting in the console, this appears when a print job is sent : 612.000000 792.000000
48960 63360. And that's all I can say about output (I'm speaking about the case when firefox doesn't crash here).

* Firefox does crash for any page when trying to print (printing dialog to choose the print type etc... does show up though), when not run from konsole (I use alt+f2 and katapult)
After a crash, about:crashes gives an OK dialog with the text "The URL is not valid and cannot be loaded.", so I cannot see any info about crashes.

[José Bolorino (bolorino)]

Hi,
Ubuntu Hardy Heron 8.04 x86-32 here and same error.

I get this through dmesg:
[ 6209.382994] audit(1209835041.786:3): type=1503 operation="capable" name="dac_override" pid=11620 profile="/usr/lib/cups/backend/cups-pdf" namespace="default"
[ 6209.383001] audit(1209835041.786:4): type=1503 operation="capable" name="dac_read_search" pid=11620 profile="/usr/lib/cups/backend/cups-pdf" namespace="default"

There is no crash report on /var/crash

Printing to a PDF file seems to fail on SSL web pages.
I've tried printing a paypal SSL page and this one as well:
https://bugs.launchpad.net/ubuntu/+source/xulrunner-1.9/+bug/203019

bolorino@trantor:~$ firefox &
[1] 11861
bolorino@trantor:~$ ** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
GCJ PLUGIN: thread 0x805e130: NP_GetMIMEDescription
GCJ PLUGIN: thread 0x805e130: NP_GetMIMEDescription return
GCJ PLUGIN: thread 0x805e130: NP_GetValue
GCJ PLUGIN: thread 0x805e130: NP_GetValue: returning plugin name.
GCJ PLUGIN: thread 0x805e130: NP_GetValue return
GCJ PLUGIN: thread 0x805e130: NP_GetValue
GCJ PLUGIN: thread 0x805e130: NP_GetValue: returning plugin description.
GCJ PLUGIN: thread 0x805e130: NP_GetValue return
612,000000 792,000000
48960 63360
612,000000 792,000000
48960 63360
[1]+ Fallo de segmentación firefox ("Segmentation fault")

[Alexander Sack (asac)]

On Sat, May 03, 2008 at 05:36:30PM -0000, Jose Bolorino wrote:
> Hi,
> Ubuntu Hardy Heron 8.04 x86-32 here and same error.
>
> I get this through dmesg:
> [ 6209.382994] audit(1209835041.786:3): type=1503 operation="capable" name="dac_override" pid=11620 profile="/usr/lib/cups/backend/cups-pdf" namespace="default"
> [ 6209.383001] audit(1209835041.786:4): type=1503 operation="capable" name="dac_read_search" pid=11620 profile="/usr/lib/cups/backend/cups-pdf" namespace="default"
>
> There is no crash report on /var/crash

 status incomplete

Please get a backtrace by installing xulrunner-1.9-dbgsym and
firefox-3.0-dbgsym package. the apt lines you need are on
https://wiki.ubuntu.com/DebuggingProgramCrash.

if dbgsym packages are installed, run:

 gdb /usr/lib/firefox-3.0/firefox 2>&1 | tee /tmp/gdb.log.txt
...
 (gdb) run

then reproduce and type

 (gdb) bt
 ...
 (gdb) bt full

_after reproducing the crash.

 - Alexander

[José Bolorino (bolorino)]

Thank you for the info.
I have xulrunner-1.9~b5+nobinonly-0ubuntu4~8.04.0mt1 installed but xulrunner-1.9-dbgsym is 1.9~a8-0ubuntu2 so I cannot install it.
Trying to find how to resolve the dependence to get a backtrace.

[Alexander Sack (asac)]

On Fri, May 09, 2008 at 03:14:56PM -0000, Jose Bolorino wrote:
> Thank you for the info.
> I have xulrunner-1.9~b5+nobinonly-0ubuntu4~8.04.0mt1 installed but xulrunner-1.9-dbgsym is 1.9~a8-0ubuntu2 so I cannot install it.
> Trying to find how to resolve the dependence to get a backtrace.
>

you might have to add hardy-updates to your apt lines for the dbgsym
packages.

 - Alexander

[maxfact (maxfact12)]

I apologize me for my English but I have the same problem
this is the output from terminal:

symbol lookup error: /usr/lib/xulrunner-1.9b5/libxul.so: undefined symbol: cairo_ps_surface_restrict_to_level

[Alexander Sack (asac)]

On Tue, May 13, 2008 at 05:36:41PM -0000, maxfact wrote:
> I apologize me for my English but I have the same problem
> this is the output from terminal:
>
> symbol lookup error: /usr/lib/xulrunner-1.9b5/libxul.so: undefined
> symbol: cairo_ps_surface_restrict_to_level
>

please provide the output of running

 nm -D /usr/lib/libcairo.so | grep restrict_to

Thanks!

 status incomplete

 - Alexander

[Alexander Sack (asac)]

On Tue, May 13, 2008 at 05:36:41PM -0000, maxfact wrote:
> I apologize me for my English but I have the same problem
> this is the output from terminal:
>
> symbol lookup error: /usr/lib/xulrunner-1.9b5/libxul.so: undefined
> symbol: cairo_ps_surface_restrict_to_level
>

please provide the output of running

$ nm -D /usr/lib/libcairo.so | grep restrict_to

 - Alexander

[Philippe Le Toquin (ppmt)]

I have the same problem

Here is my printout

$ nm -D /usr/lib/libcairo.so | grep restrict_to
0002dd10 T cairo_ps_surface_restrict_to_level
0003d140 T cairo_svg_surface_restrict_to_version

[maxfact (maxfact12)]

I apologize me for the delay
this is output :
max@max-desktop:~$ nm -D /usr/lib/libcairo.so | grep restrict_to
0002dd10 T cairo_ps_surface_restrict_to_level
0003d140 T cairo_svg_surface_restrict_to_version

[Alexander Sack (asac)]

On Thu, May 15, 2008 at 10:49:08AM -0000, maxfact wrote:
> I apologize me for the delay
> this is output :
> max@max-desktop:~$ nm -D /usr/lib/libcairo.so | grep restrict_to
> 0002dd10 T cairo_ps_surface_restrict_to_level
> 0003d140 T cairo_svg_surface_restrict_to_version
>

But you still see this issue, right?

 - Alexander

[Philippe Le Toquin (ppmt)]

> On Thu, May 15, 2008 at 10:49:08AM -0000, maxfact wrote:
>> I apologize me for the delay
>> this is output :
>> max@max-desktop:~$ nm -D /usr/lib/libcairo.so | grep restrict_to
>> 0002dd10 T cairo_ps_surface_restrict_to_level
>> 0003d140 T cairo_svg_surface_restrict_to_version
>>
>
> But you still see this issue, right?
>
> - Alexander
>
> --
> Firefox crashes on trying to print
> https://bugs.launchpad.net/bugs/203019
> You received this bug notification because you are a direct subscriber
> of the bug.
>
Yes I do and it is really starting to annoy me... I can't print anything!

I hope it can be fixed soon

[Alexander Sack (asac)]

On Mon, May 26, 2008 at 05:04:19PM -0000, ppmt wrote:
> > On Thu, May 15, 2008 at 10:49:08AM -0000, maxfact wrote:
> >> I apologize me for the delay
> >> this is output :
> >> max@max-desktop:~$ nm -D /usr/lib/libcairo.so | grep restrict_to
> >> 0002dd10 T cairo_ps_surface_restrict_to_level
> >> 0003d140 T cairo_svg_surface_restrict_to_version
> >>
> >
> > But you still see this issue, right?
> >
> > - Alexander
> >
> >
> Yes I do and it is really starting to annoy me... I can't print anything!
>
> I hope it can be fixed soon
>

If you can reproduce this easily, please run firefox like:

 strace -f -eopen firefox &> /tmp/ffox.log.txt

reproduce the crash and attach the /tmp/ffox.log.txt file to this bug
report.

Thanks!

 status incomplete

 - Alexander

[Philippe Le Toquin (ppmt)]

Hi,

I can reproduce this indeed very easily... Anything I try to print causes the crash..

I attach the fiel you requested above. Let me know if you need more

[Alan (mrintegrity)]

Happens here too using print to pdf when i try to print online checkin pass for ryanair.. very inconvenient! firefox 3.0B5

[Alexander Sack (asac)]

On Sun, Jun 01, 2008 at 12:21:43AM -0000, ppmt wrote:
> Hi,
>
> I can reproduce this indeed very easily... Anything I try to print
> causes the crash..
>
> I attach the fiel you requested above. Let me know if you need more
>
> ** Attachment added: "printout from strace -f -eopen firefox &"
> http://launchpadlibrarian.net/14872790/ffox.log.txt
>

You have an oldish cairo in /usr/local/:

open("/usr/lib/libpangocairo-1.0.so.0", O_RDONLY) = 4
open("/usr/local/lib/libcairo.so.2", O_RDONLY) = 4
open("/usr/lib/libpangoft2-1.0.so.0", O_RDONLY) = 4
open("/usr/lib/libpango-1.0.so.0", O_RDONLY) = 4

take care that nothing else from there pops up in the strace and then
see if you still have this.

Anyone else sees this crash _without_

 /usr/lib/firefox-3.0b5/firefox: symbol lookup error: /usr/lib/xulrunner-1.9b5/libxul.so: undefined symbol: cairo_ps_surface_restrict_to_level

on the console? If so, please open a new bug and drop the new bug id here.

 affects ubuntu/xulrunner-1.9
 status incomplete

 - Alexander

[Thomas Novin (thomasn80)]

firefox 3.0~rc1+nobinonly-0ubuntu0.8.04.1 is available, if you upgrade to all the latest updates so you have it installed, is this still an issue? I haven't seen it for a long time.

You might need to activate hardy-proposed to get this update if you don't wait for a couple of days.

[Philippe Le Toquin (ppmt)]

Alexander Snack: THANK YOU VERY MUCH!!!!

Sorry for the shooting... This cairo librairy /usr/local/lib was created for another program I use (cairo-dock) in an attempt to activate glitz
It never work and I didn't remember to remove as I thought it wasn't used !!

I have now removed and can now report successful printing...

Thanks again.

[Philippe Le Toquin (ppmt)]

sorry for misspelling you family name Alexander :( my apologies

[Alexander Sack (asac)]

On Mon, Jun 02, 2008 at 11:43:29PM -0000, ppmt wrote:
> sorry for misspelling you family name Alexander :( my apologies
>

no prob

 affects ubuntu/xulrunner-1.9
 status invalid

 affects ubuntu/firefox
 status invalid

 - Alexander

[neymac (neymac)]

I have the same problem here.
Firefox 3.0
Ubuntu (gnome)

With Opera I can print to PDF, but with Firefox 3.0 I got in terminal, after crash of firefox:

...la:~$ firefox
/usr/lib/firefox-3.0/firefox: symbol lookup error: /usr/lib/xulrunner-1.9/libxul.so: undefined symbol: cairo_ps_surface_restrict_to_level

Why is this bug still invalid?
There is something wrong, I can't print with Firefox 3.0, but I can with Opera.

[neymac (neymac)]

The result of
strace -f -eopen firefox &> /tmp/ffox.log.txt

[neymac (neymac)]

Alexander Sack ,

Thank you for your help.

My problem's cause is the same of ppmt's, I have an oldish version of cairo installed at /usr/local/lib and when I uninstalled that cairo version I can print with Firefox 3.
But as I need that old Cairo version to use cairo-dock with glitz, I decided give up Firefox 3 print job ( I'll use Opera to print internet staff).

[FokkerCharlie (charlie-andrews)]

Hi

I am having the same problem, after installing Cairo-Dock having problems printing from FF3 in HH. Could one of you guys post (or link to) a fix that worked for you? I am not sure about which cairo libraries are safe to remove using synaptic.

Cheers
Charlie

[Philippe Le Toquin (ppmt)]

FokkerCharlie: How did you install Cairo-Dock? did you install Glitz as well?

if so that is your problem. Deinstall everything and next time you reinstall don't activate glitz!

[FokkerCharlie (charlie-andrews)]

Yes, thanks, ppmt. I had to re-install with glitz, then uninstall with glitz.

Fixed!
Charlie