package firefox 91.0+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Kamalakannan]

while upgrading ubuntu from ubuntu distribution, go this error

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 91.0+build2-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.19.0-45.46~22.04.1-generic 5.19.17
Uname: Linux 5.19.0-45-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kamalakannan 979 F.... pulseaudio
BuildID: 20210804193234
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Tue Jun 27 14:35:27 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2023-06-27 (0 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
IpRoute:
 default via 192.168.1.1 dev wlp0s20f3 proto dhcp metric 600
 169.254.0.0/16 dev wlp0s20f3 scope link metric 1000
 192.168.1.0/24 dev wlp0s20f3 proto kernel scope link src 192.168.1.39 metric 600
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.6, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt 2.4.9
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 91.0+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-06-27 (0 days ago)
dmi.bios.date: 03/05/2020
dmi.bios.release: 3.63
dmi.bios.vendor: LENOVO
dmi.bios.version: CUCN63WW(V3.05)
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0Q55722 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad S340-15IIL
dmi.ec.firmware.release: 3.63
dmi.modalias: dmi:bvnLENOVO:bvrCUCN63WW(V3.05):bd03/05/2020:br3.63:efr3.63:svnLENOVO:pn81WL:pvrLenovoIdeaPadS340-15IIL:rvnLENOVO:rnLNVNB161216:rvrSDK0Q55722WIN:cvnLENOVO:ct10:cvrLenovoIdeaPadS340-15IIL:skuLENOVO_MT_81WL_BU_idea_FM_IdeaPadS340-15IIL:
dmi.product.family: IdeaPad S340-15IIL
dmi.product.name: 81WL
dmi.product.sku: LENOVO_MT_81WL_BU_idea_FM_IdeaPad S340-15IIL
dmi.product.version: Lenovo IdeaPad S340-15IIL
dmi.sys.vendor: LENOVO

[Amin Bandali (bandali)]

Hello,

Sorry for the slow reply here. As the dpkg terminal log suggests, a newer snapd and core snap were needed before trying to install the firefox snap. Did you try that at the time? I believe snapd should have figured that out itself, and if it didn't at the time, it may be fixed since then.

Are you able to reproduce this still? If not, we should probably close this bug.

Thanks.