package firefox 113.0.2+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Michael Machohi]

This happened when i was upgrading to Ubuntu 22.04 on my VMWARE.

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 113.0.2+build1-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-72.79~20.04.1-generic 5.15.98
Uname: Linux 5.15.0-72-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 1596 F.... pulseaudio
BuildID: 20230522134052
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Mon May 29 14:41:22 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2023-05-29 (0 days ago)
InstallationMedia: Ubuntu 20.04.5 LTS "Focal Fossa" - Release amd64 (20220831)
IpRoute:
 default via 192.168.80.2 dev ens33 proto dhcp metric 100
 169.254.0.0/16 dev ens33 scope link metric 1000
 192.168.80.0/24 dev ens33 proto kernel scope link src 192.168.80.129 metric 100
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.6, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt 2.4.9
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 113.0.2+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-05-29 (0 days ago)
dmi.bios.date: 11/12/2020
dmi.bios.release: 4.6
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.ec.firmware.release: 0.0
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd11/12/2020:br4.6:efr0.0:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:sku:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.

[Amin Bandali (bandali)]

Hello, and sorry for the slow reply here.

Per the dpkg terminal log, there was a 'temporary failure in name resolution issue' (i.e. DNS look up issue) when the system tried to install the Firefox snap from the snap store. Given that this was likely a one-off random failure and the store is normally working fine, I'll close this as Invalid. Thanks.