package firefox 113.0.2+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Bob Frazer]

was performing the gui-based OS upgrade when error occurred.

ProblemType: Package
DistroRelease: Ubuntu 22.04
ProcVersionSignature: Ubuntu 5.15.0-72.79~20.04.1-generic 5.15.98
Uname: Linux 5.15.0-72-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: bob 963 F.... pulseaudio
BuildID: 20230522134052
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Fri May 26 23:30:14 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2023-05-26 (1 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
IpRoute:
 default via 10.0.0.1 dev wlp2s0 proto dhcp metric 600
 10.0.0.0/24 dev wlp2s0 proto kernel scope link src 10.0.0.124 metric 600
 169.254.0.0/16 dev wlp2s0 scope link metric 1000
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.6, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt 2.4.9
RunningIncompatibleAddons: False
Snap: firefox 113.0.2-1 (stable)
Snap.Changes:
 ID Status Spawn Ready Summary
 6 Error 2023-05-26T23:13:42-05:00 2023-05-26T23:30:12-05:00 Install "firefox" snap
Title: package firefox 113.0.2+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-05-27 (0 days ago)
dmi.bios.date: 01/31/2018
dmi.bios.release: 3.11
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 3.11.0
dmi.board.name: 0JTHY5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvr3.11.0:bd01/31/2018:br3.11:svnDellInc.:pnInspiron20-3052:pvr3.11.0:rvnDellInc.:rn0JTHY5:rvrA00:cvnDellInc.:ct13:cvrNotSpecified:sku06CC:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 20-3052
dmi.product.sku: 06CC
dmi.product.version: 3.11.0
dmi.sys.vendor: Dell Inc.

[Amin Bandali (bandali)]

Hello, and sorry for the slow reply ehre.

The dpkg terminal log suggests that it failed to download the Firefox snap from the snap store. Was there by any chance anything unusual about your network setup, or any particular reason why your system might have failed to connect to the snap store to download the Firefox snap? Otherwise I'm afraid there's not much to go by here to try and debug this. Thanks.