Ubuntu
firefox package

firefox-snap causes system-wide freeze

Bug #2020078 reported by Luke Goshen
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

May 18 10:03:02 jonsmith kernel: [ 290.566068] ACPI Error: Aborting method \_SB.PCI0.PEG0.PEGP.BRT6 due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.566228] ACPI Error: Aborting method \EV5 due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.566389] ACPI Error: Aborting method \SMEE due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.566550] ACPI Error: Aborting method \SMIE due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.566708] ACPI Error: Aborting method \NEVT due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.566899] ACPI Error: Aborting method \_SB.PCI0.LPCB.ECDV._Q66 due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.694431] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.PEG0.PEGP.BRT6.LCD], AE_NOT_FOUND (20220331/psargs-330)
May 18 10:03:02 jonsmith kernel: [ 290.694455]
May 18 10:03:02 jonsmith kernel: [ 290.694458] No Local Variables are initialized for Method [BRT6]
May 18 10:03:02 jonsmith kernel: [ 290.694460]
May 18 10:03:02 jonsmith kernel: [ 290.694463] Initialized Arguments for Method [BRT6]: (2 arguments defined for method invocation)
May 18 10:03:02 jonsmith kernel: [ 290.694465] Arg0: 00000000409b1dbf <Obj> Integer 0000000000000001
May 18 10:03:02 jonsmith kernel: [ 290.694477] Arg1: 00000000ad7ffa02 <Obj> Integer 0000000000000000
May 18 10:03:02 jonsmith kernel: [ 290.694486]
May 18 10:03:02 jonsmith kernel: [ 290.694490] ACPI Error: Aborting method \_SB.PCI0.PEG0.PEGP.BRT6 due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.694650] ACPI Error: Aborting method \EV5 due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.694810] ACPI Error: Aborting method \SMEE due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.695006] ACPI Error: Aborting method \SMIE due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.695174] ACPI Error: Aborting method \NEVT due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:02 jonsmith kernel: [ 290.695348] ACPI Error: Aborting method \_SB.PCI0.LPCB.ECDV._Q66 due to previous error (AE_NOT_FOUND) (20220331/psparse-529)
May 18 10:03:03 jonsmith kernel: [ 291.373091] audit: type=1107 audit(1684384383.334:60): pid=1089 uid=102 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.DBus.Properties" member="GetAll" mask="send" name=":1.9" pid=2650 label="snap.snap-store.ubuntu-software" peer_pid=1111 peer_label="unconfined"
May 18 10:03:03 jonsmith kernel: [ 291.373091] exe="/usr/bin/dbus-daemon" sauid=102 hostname=? addr=? terminal=?'
May 18 10:03:03 jonsmith kernel: [ 291.373813] audit: type=1107 audit(1684384383.334:61): pid=1089 uid=102 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.PolicyKit1.Authority" member="CheckAuthorization" mask="send" name=":1.9" pid=2650 label="snap.snap-store.ubuntu-software" peer_pid=1111 peer_label="unconfined"
May 18 10:03:03 jonsmith kernel: [ 291.373813] exe="/usr/bin/dbus-daemon" sauid=102 hostname=? addr=? terminal=?'
May 18 10:03:03 jonsmith kernel: [ 291.377907] audit: type=1107 audit(1684384383.338:62): pid=1089 uid=102 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.DBus.Properties" member="GetAll" mask="send" name=":1.9" pid=2650 label="snap.snap-store.ubuntu-software" peer_pid=1111 peer_label="unconfined"
May 18 10:03:03 jonsmith kernel: [ 291.377907] exe="/usr/bin/dbus-daemon" sauid=102 hostname=? addr=? terminal=?'
May 18 10:03:03 jonsmith kernel: [ 291.378569] audit: type=1107 audit(1684384383.338:63): pid=1089 uid=102 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/PolicyKit1/Authority" interface="org.freedesktop.PolicyKit1.Authority" member="CheckAuthorization" mask="send" name=":1.9" pid=2650 label="snap.snap-store.ubuntu-software" peer_pid=1111 peer_label="unconfined"
May 18 10:03:03 jonsmith kernel: [ 291.378569] exe="/usr/bin/dbus-daemon" sauid=102 hostname=? addr=? terminal=?'
May 18 10:03:04 jonsmith kernel: [ 292.511267] audit: type=1400 audit(1684384384.470:64): apparmor="DENIED" operation="open" class="file" profile="snap.snap-store.ubuntu-software" name="/etc/appstream.conf" pid=2650 comm="snap-store" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
May 18 10:03:07 jonsmith kernel: [ 295.988293] audit: type=1400 audit(1684384387.949:65): apparmor="DENIED" operation="capable" class="cap" profile="/snap/snapd/19122/usr/lib/snapd/snap-confine" pid=3545 comm="snap-confine" capability=12 capname="net_admin"
May 18 10:03:07 jonsmith kernel: [ 295.988305] audit: type=1400 audit(1684384387.949:66): apparmor="DENIED" operation="capable" class="cap" profile="/snap/snapd/19122/usr/lib/snapd/snap-confine" pid=3545 comm="snap-confine" capability=38 capname="perfmon"
May 18 10:03:08 jonsmith kernel: [ 296.689793] audit: type=1400 audit(1684384388.653:67): apparmor="DENIED" operation="open" class="file" profile="snap-update-ns.firefox" name="/var/lib/" pid=3623 comm="5" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
May 18 10:03:08 jonsmith kernel: [ 296.690038] audit: type=1400 audit(1684384388.653:68): apparmor="DENIED" operation="open" class="file" profile="snap-update-ns.firefox" name="/var/lib/" pid=3623 comm="5" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
May 18 10:03:08 jonsmith kernel: [ 296.690251] audit: type=1400 audit(1684384388.653:69): apparmor="DENIED" operation="open" class="file" profile="snap-update-ns.firefox" name="/var/lib/" pid=3623 comm="5" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
May 18 10:03:08 jonsmith kernel: [ 296.690442] audit: type=1400 audit(1684384388.653:70): apparmor="DENIED" operation="open" class="file" profile="snap-update-ns.firefox" name="/var/lib/" pid=3623 comm="5" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
May 18 10:03:25 jonsmith kernel: [ 313.441774] audit: type=1326 audit(1684384405.400:71): auid=1000 uid=1000 gid=1000 ses=3 subj=snap.firefox.firefox pid=3545 comm="firefox" exe="/snap/firefox/2667/usr/lib/firefox/firefox" sig=0 arch=c000003e syscall=314 compat=0 ip=0x7faa5b0c873d code=0x50000
May 18 10:03:40 jonsmith kernel: [ 328.153613] audit: type=1326 audit(1684384420.108:72): auid=1000 uid=1000 gid=1000 ses=3 subj=snap.firefox.firefox pid=4460 comm="firefox" exe="/snap/firefox/2667/usr/lib/firefox/firefox" sig=0 arch=c000003e syscall=314 compat=0 ip=0x7fca7451473d code=0x50000

Revision history for this message
Luke Goshen (billiardballs) wrote :

I have Ubuntu 22.04 installed on my system with 16GB RAM and 1TB disk space.

Running a large number of resource-heavy apps/processes does (and should, logically) cause system freezes/hangups, after which the system must be rebooted.

But when running Firefox, no matter how low the resource consumption from other background apps, the system freezes with a high probability, sometimes with as low as 3 open tabs. If browser cache is a problem, I tend to browse in Private Mode most often, yet that does not stop a system crash.

I have kept track of CPU consumption in the System Monitor, and my system has crashed several times without there having been more than 20% RAM usage. Firefox also doesn't have any crash reports from these instances. I have tried several fixes suggested by Mozilla (turning off hardware acceleration etc) but none have resulted in any improvements in my situation. I remember running 4-5 windows each with at least 5 tabs without ever encountering a crash. Please help me fix this issue.

Please find the last few lines from the system log above. I forced shutdown after the last line using the power button because of a system freeze.

Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 2020078

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
Luke Goshen (billiardballs) wrote :

I executed the command you provided, and it returns "No additional information collected". I'll remember to run these commands next time when I report a bug.

Is there anything else I can do?

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
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