package firefox 112.0.2+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Rohit Mishra]

i was trying to upgrade to ubuntu jam jelly when this error occurred

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 112.0.2+build1-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-71.78~20.04.1-generic 5.15.92
Uname: Linux 5.15.0-71-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: rohit 1515 F.... pulseaudio
BuildID: 20230424110519
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Sat May 6 19:37:59 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2023-05-02 (3 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
IpRoute:
 default via 192.168.164.191 dev wlo1 proto dhcp metric 600
 169.254.0.0/16 dev wlo1 scope link metric 1000
 192.168.164.0/24 dev wlo1 proto kernel scope link src 192.168.164.223 metric 600
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.6, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.1
 apt 2.4.9
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 112.0.2+build1-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-05-06 (0 days ago)
dmi.bios.date: 03/04/2019
dmi.bios.release: 15.52
dmi.bios.vendor: Insyde
dmi.bios.version: F.52
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 832A
dmi.board.vendor: HP
dmi.board.version: 23.70
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 23.70
dmi.modalias: dmi:bvnInsyde:bvrF.52:bd03/04/2019:br15.52:efr23.70:svnHP:pnHP250G6NotebookPC:pvrType1ProductConfigId:rvnHP:rn832A:rvr23.70:cvnHP:ct10:cvrChassisVersion:sku5XD48PA#ACJ:
dmi.product.family: 103C_5336AN HP 200
dmi.product.name: HP 250 G6 Notebook PC
dmi.product.sku: 5XD48PA#ACJ
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Amin Bandali (bandali)]

Hello, and sorry for the slow reply here.

The dpkg terminal log suggests that it failed to download the Firefox snap from the snap store. Was there by any chance anything unusual about your network setup, or any particular reason why your system might have failed to connect to the snap store to download the Firefox snap? Otherwise I'm afraid there's not much to go by here to try and debug this. Thanks.