package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Raphael]

package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

ProblemType: Package
DistroRelease: Ubuntu 22.10
Package: firefox (not installed)
ProcVersionSignature: Ubuntu 5.19.0-35.36-generic 5.19.17
Uname: Linux 5.19.0-35-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
Date: Fri Mar 3 14:31:57 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
InstallationDate: Installed on 2023-03-03 (0 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
Python3Details: /usr/bin/python3.10, Python 3.10.7, python3-minimal, 3.10.6-1
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.21.9ubuntu1
 apt 2.5.3
SourcePackage: firefox
Title: package firefox (not installed) failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to kinetic on 2023-03-03 (0 days ago)

[Amin Bandali (bandali)]

Hello, and sorry for the slow reply here.

Per the dpkg terminal log, there was a 'temporary failure in name resolution issue' (i.e. DNS look up issue) when the system tried to install the Firefox snap from the snap store. Given that this was likely a one-off random failure and the store is normally working fine, and DNS lookup failures are retried a few times before giving up, I'll close this as Invalid. Otherwise, if you can still reproduce this on a regular basis please feel free reply and/or reopen the bug, thanks.

[Amin Bandali (bandali)]

Actually I believe this may be a duplicate of LP: #2043820 so I'll mark it as such.