Ubuntu
firefox package

Firefox snap broken in Guest Account

Bug #1981881 reported by martinr on 2022-07-16

This bug report is a duplicate of: Bug #1593407: Guest session cannot run snaps. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	firefox (Ubuntu)	New	Low	Unassigned

Bug Description

My laptop is sometimes used by visitors. They want to browse the internet. So I setup the guest-account. I found out that the Firefox snap is broken on guest-accounts.

When opening Firefox nothing happens. When starting FF from the command line of the guest-account I found out the following:

$ firefox
2022/07/12 00:46:01.906615 tool_linux.go:82: cannot open snapd info file “/snap/snapd/current/usr/lib/snapd/info”: open /snap/snapd/current/usr/lib/snapd/info: permission denied

Version information:
Guest Account on Xubuntu 22.04 (Jammy)
FF version: 102.0.1 (64-bit)
Mozilla Firefox Snap for Ubuntu canonical-002-1.0

Tags:

Revision history for this message

Olivier Tilloy (osomon) wrote on 2022-07-21:

That looks like https://bugzilla.mozilla.org/show_bug.cgi?id=1757195.

Revision history for this message

Sebastien Bacher (seb128) wrote on 2022-07-21:

It was also recently discussed on https://discourse.ubuntu.com/t/known-issues-with-firefox-snap/24663/88

Changed in firefox (Ubuntu):
importance:	Undecided → Low

Revision history for this message

Olivier Tilloy (osomon) wrote on 2022-07-21:

How do you enable a guest account in Xubuntu?
I just installed xubuntu 22.04 in a VM and I can't see the option on the login screen.

Changed in firefox (Ubuntu):
status:	New → Incomplete

Revision history for this message

martinr (martinr1111) wrote on 2022-07-24:

Guest account - howto enable:
# vi /etc/lightdm/lightdm.conf.d/40-enable-guest.conf

Enter tekst:

[Seat:*]
allow-guest=true

and reboot.

martinr (martinr1111) on 2022-07-25

Changed in firefox (Ubuntu):
status:	Incomplete → New

Revision history for this message

martinr (martinr1111) wrote on 2022-07-27:

This bug affects Xubuntu 22.04 Jammy!
Marking it a duplicate of a 6 year old bug in Xenial is like saying: WILL NEVER FIX.
Please remove the duplicate demarcation and mark it as a prominent bug in the latest LTS version of Xubuntu Jammy and give it the attention it deserves.

Revision history for this message

martinr (martinr1111) wrote on 2022-07-27 (last edit on 2022-07-27):

I just verified that Firefox in the guest account on Xubuntu 16.04 Xenial works fine,
but Firefox in the guest account on Xubuntu 22.04 Jammy does NOT work.
So this bug is NOT a duplicate of bug #1593407 !
It is a new bug in Xubuntu 22.04 Jammy.

Revision history for this message

Olivier Tilloy (osomon) wrote on 2022-08-01:

Firefox in 16.04 wasn't installed as a snap, whereas in 22.04 it is a snap by default. So it is indeed a duplicate of bug #1593407.

Revision history for this message

martinr (martinr1111) wrote on 2022-08-02:

These aren't the droids you are looking for.

Marking it as a duplicate of a 6 year old bug in 16.04 Xenial is like saying: WILL NEVER FIX.
Especially while in Xubuntu 16.04 Xenial this problem didn't exist at all.
Now that 16.04 is retired users can't circumvent this problem any more.

Maybe snap is not the way to go when this problem can't be solved, but all bridges seem to have been burned. Existing functionality was sacrificed because no-one seems to be able to fix it.

Please stop your Jedi mind trick to take focus off this very actual bug.

Revision history for this message

Olivier Tilloy (osomon) wrote on 2022-08-03:

This is not a jedi trick, it's called triaging: having several bug reports for the same issue doesn't help getting it fixed, it just creates noise. For the record, I do agree that this issue is important and should be fixed. I suggest commenting (with constructive comments) on bug #1593407, not here.