package firefox 1:1snap1-0ubuntu2 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

Bug #1978368 reported by Scott McCormack
60
This bug affects 13 people
Affects Status Importance Assigned to Milestone
snapd
New
Undecided
Unassigned
firefox (Ubuntu)
In Progress
Undecided
Unassigned

Bug Description

Upgrading to 22.04 from 20.04

ProblemType: Package
DistroRelease: Ubuntu 22.04
ProcVersionSignature: Ubuntu 5.13.0-39.44~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-39-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Sat Jun 11 11:34:34 2022
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
InstallationDate: Installed on 2020-12-07 (550 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
Python3Details: /usr/bin/python3.10, Python 3.10.4, python3-minimal, 3.10.4-0ubuntu2
PythonDetails: /usr/bin/python2.7, Python 2.7.18, python-is-python2, 2.7.17-4
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.1
 apt 2.4.5
Snap: firefox 101.0.1-1 (stable)
Snap.Changes:
 ID Status Spawn Ready Summary
 63 Error 2022-06-11T11:33:42+08:00 2022-06-11T11:34:34+08:00 Install "firefox" snap
 64 Done 2022-06-11T11:37:18+08:00 2022-06-11T11:37:23+08:00 Install "firefox" snap
Title: package firefox 1:1snap1-0ubuntu2 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Scott McCormack (smccorm) wrote :
affects: ubuntu → firefox (Ubuntu)
tags: removed: need-duplicate-check
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Revision history for this message
Olivier Tilloy (osomon) wrote :

Relevant output from DpkgTerminalLog.txt:

error: cannot perform the following tasks:
- Run configure hook of "firefox" snap if present (run hook "configure": cannot perform operation: mount --rbind /dev /tmp/snap.rootfs_rYOSZd//dev: No such file or directory)

Changed in firefox (Ubuntu):
status: Confirmed → In Progress
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