Reporting firefox bug redirect to general mozilla page

[Wouter van Bommel]

When reporting a bug on firefox snap. A dialog is shown, that will redirect to https://support.mozilla.org/en-US/products/firefox and not the bug reporting website.

If someone tries to file a bug this is pretty inconvenient.

Starting a search there on 'report bug' shows as 2nd item. Reporting bugs is hard.
The first item is about bugs fixed in a release.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: apport 2.20.11-0ubuntu80
ProcVersionSignature: Ubuntu 5.15.0-25.25-generic 5.15.30
Uname: Linux 5.15.0-25-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportLog:

ApportVersion: 2.20.11-0ubuntu80
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 7 10:55:35 2022
InstallationDate: Installed on 2022-03-17 (21 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
PackageArchitecture: all
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: apport
UpgradeStatus: Upgraded to jammy on 2022-03-21 (16 days ago)

[Olivier Tilloy (osomon)]

It's a bit unfortunate that apport uses a general contact URL, it would be better if the store had an additional field for a bug reporting URL.

I have contacted Mozilla to suggest either changing the contact URL to point to https://bugzilla.mozilla.org/enter_bug.cgi?product=Firefox, or update the support page to include a direct link to bugzilla. Let's see what they think.

[Olivier Tilloy (osomon)]

The contact URL for the firefox snap in the store was updated to https://support.mozilla.org/kb/file-bug-report-or-feature-request-mozilla, which makes it much easier to report a bug.

[Wouter van Bommel (woutervb)]

Thanks for this, the new url does indeed make more sense

[Chris Guiver (guiverc)]

Possibly related (duplicate)- https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1959866

QA test of Lubuntu 22.04 daily today; calamares crashed & I tried to `ubuntu-bug calamares` but `ubuntu-bug` failed to open firefox again.