The WidevineCdm plugin has crashed

Bug #1945518 reported by Joe Barnett
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
New
Undecided
Unassigned

Bug Description

Watching Widevine content (eg netflix, hbomax, etc) on the .deb package of firefox in impish has recently stopped working. Get a "The WidevineCdm plugin has crashed" message at the top of the browser window. Get the same thing when running in --safe-mode as well.

Appears to work fine on the snap package though.

ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: firefox 92.0.1+build1-0ubuntu1
ProcVersionSignature: Ubuntu 5.13.0-16.16-generic 5.13.13
Uname: Linux 5.13.0-16-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu69
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jbarnett 52134 F.... pulseaudio
BuildID: 20210922161155
CasperMD5CheckResult: unknown
Channel: Unavailable
CurrentDesktop: GNOME
Date: Wed Sep 29 10:56:50 2021
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2019-08-17 (774 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Alpha amd64 (20190305.1)
IpRoute:
 default via 192.168.4.1 dev wlp2s0 proto dhcp metric 600
 169.254.0.0/16 dev docker0 scope link metric 1000 linkdown
 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown
 192.168.4.0/22 dev wlp2s0 proto kernel scope link src 192.168.4.240 metric 600
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-76c5697a-ecec-48ea-b09a-9db310190506
PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:358
PrefSources:
 /usr/lib/firefox/defaults/pref/all-ubuntu-gnome.js
 prefs.js
Profiles: Profile0 (Default) - LastVersion=92.0.1/20210922161155
RebootRequiredPkgs: Error: path contained symlinks.
RunningIncompatibleAddons: False
SourcePackage: firefox
SubmittedCrashIDs: bp-76c5697a-ecec-48ea-b09a-9db310190506
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to impish on 2021-09-16 (13 days ago)
dmi.bios.date: 03/25/2021
dmi.bios.release: 1.15
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.1
dmi.board.name: 0N338G
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.15.1:bd03/25/2021:br1.15:svnDellInc.:pnXPS159575:pvr:sku080D:rvnDellInc.:rn0N338G:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9575
dmi.product.sku: 080D
dmi.sys.vendor: Dell Inc.

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Joe Barnett (thejoe) wrote :
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