Firefox reports "cannot connect to internet" message

[Joel Chosta]

Upon initial start-up, when opening Firefox browser, a "cannot connect to internet message" is displayed on-screen. It suggest to check wiring, but wiring is fine but I checked it still. I run the diagnostics and go to submit trouble report and the bug clears out. The diagnostics do a list of program files that I have submitted numerous times already....Today the disconnect happened on 2nd startup after computer was shut down for a bit. I always use Firefox browser, and never had problems before these incidents. I am always able to recover after diagnostics are run. Is there a bug clearing program that I can run to clear out this nuisance problem?? Thank you for your time, J. Chosta

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
Uname: Linux 4.15.0-72-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Sat Jan 4 10:33:13 2020
DistUpgraded: 2018-12-25 11:16:26,692 DEBUG icon theme changed, re-reading
DistroCodename: bionic
DistroVariant: ubuntu
DpkgLog:

ExtraDebuggingInterest: Yes
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] RV610 [Radeon HD 2400 PRO] [1002:94c3] (prog-if 00 [VGA controller])
   Subsystem: Dell Radeon HD 2400 Pro [1028:0302]
InstallationDate: Installed on 2016-08-03 (1249 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Dell XPS420
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-72-generic root=UUID=e737e1ac-8869-44b7-a03f-477223f8ffff ro drm.debug=0xe plymouth:debug
SourcePackage: xorg
UpgradeStatus: Upgraded to bionic on 2018-12-25 (374 days ago)
dmi.bios.date: 03/27/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 0TP406
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd03/27/2008:svnDellInc.:pnDellXPS420:pvr:rvnDellInc.:rn0TP406:rvr:cvnDellInc.:ct7:cvr:
dmi.product.name: Dell XPS420
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
xserver.bootTime: Tue Dec 25 08:33:58 2018
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input Logitech Logitech USB Speaker KEYBOARD, id 8
 input Logitech USB-PS/2 Optical Mouse MOUSE, id 9
 input Dell Dell USB Keyboard KEYBOARD, id 10
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.4-0ubuntu0.8
xserver.video_driver: radeon

[Joel Chosta (jcredhatlinux)]

THANK YOU FOR ANY ASSISTANCE AVAILABLE. J CHOSTA

[Seth Arnold (seth-arnold)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Joel Chosta (jcredhatlinux)]

Thank you for your assistance, J. Chosta

On Thu, Feb 6, 2020 at 9:30 PM Daniel van Vugt <
<email address hidden>> wrote:

> ** Summary changed:
>
> - Software mimics internet disconnect problem on startup
> + Firefox reports "cannot connect to internet" message
>
> ** Package changed: xorg (Ubuntu) => firefox (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1858280
>
> Title:
> Firefox reports "cannot connect to internet" message
>
> Status in firefox package in Ubuntu:
> New
>
> Bug description:
> Upon initial start-up, when opening Firefox browser, a "cannot
> connect to internet message" is displayed on-screen. It suggest to
> check wiring, but wiring is fine but I checked it still. I run the
> diagnostics and go to submit trouble report and the bug clears out.
> The diagnostics do a list of program files that I have submitted
> numerous times already....Today the disconnect happened on 2nd startup
> after computer was shut down for a bit. I always use Firefox browser,
> and never had problems before these incidents. I am always able to
> recover after diagnostics are run. Is there a bug clearing program
> that I can run to clear out this nuisance problem?? Thank you for
> your time, J. Chosta
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
> Uname: Linux 4.15.0-72-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.9-0ubuntu7.9
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> Date: Sat Jan 4 10:33:13 2020
> DistUpgraded: 2018-12-25 11:16:26,692 DEBUG icon theme changed,
> re-reading
> DistroCodename: bionic
> DistroVariant: ubuntu
> DpkgLog:
>
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] RV610 [Radeon HD 2400 PRO]
> [1002:94c3] (prog-if 00 [VGA controller])
> Subsystem: Dell Radeon HD 2400 Pro [1028:0302]
> InstallationDate: Installed on 2016-08-03 (1249 days ago)
> InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64
> (20140722.2)
> MachineType: Dell Inc. Dell XPS420
> ProcEnviron:
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-72-generic
> root=UUID=e737e1ac-8869-44b7-a03f-477223f8ffff ro drm.debug=0xe
> plymouth:debug
> SourcePackage: xorg
> UpgradeStatus: Upgraded to bionic on 2018-12-25 (374 days ago)
> dmi.bios.date: 03/27/2008
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A04
> dmi.board.name: 0TP406
> dmi.board.vendor: Dell Inc.
> dmi.chassis.type: 7
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvrA04:bd03/27/2008:svnDellInc.:pnDellXPS420:pvr:rvnDellInc.:rn0TP406:rvr:cvnDellInc.:ct7:cvr:
> dmi.product.name: Dell XPS420
> dmi.sys.vendor: Dell Inc.
> version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
> version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
> version.libgl1...

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

Ubuntu 18.04 (bionic) reached end-of-standard-support on May 31, 2023.

I'm setting the status of this bug to 'Incomplete' as it's not seen any activity for some time. If this is still an issue when using a currently maintained release of Ubuntu then please let us know which one(s) otherwise this bug report can be left to expire in approximately 60 days time.

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]