User profile won't load after upgrade - prompt to create new profile

Bug #1851936 reported by Stefan Czinczoll on 2019-11-09
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)

Bug Description

Did upgrade to focal fossa from standard Ubuntu 19.10. Existing firefox profile won't load on starting, instead application wants new default profile.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: firefox 70.0.1+build1-0ubuntu2
Uname: Linux 5.3.9-050309-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu9
Architecture: amd64
 /dev/snd/controlC1: stefan 1861 F.... pulseaudio
 /dev/snd/controlC0: stefan 1861 F.... pulseaudio
BuildID: 20191031000133
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Sat Nov 9 14:49:28 2019
 Deutsch (DE) Language Pack - <email address hidden>
 English (GB) Language Pack - <email address hidden>
 English (South Africa) Language Pack - <email address hidden>
 Default - {972ce4c6-7e08-4474-a285-3208198ce6fd}
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:930
DefaultProfilePrefSources: prefs.js
ForcedLayersAccel: False
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2019-05-02 (190 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
 default via dev enp30s0 proto dhcp metric 100 dev enp30s0 scope link metric 1000 dev enp30s0 proto kernel scope link src metric 100
MostRecentCrashID: bp-926e6dc8-5f4b-4cfe-9446-ace131180317
 PATH=(custom, no user)
Profile1Extensions: extensions.sqlite corrupt or missing
Profile1IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
Profile1Locales: extensions.sqlite corrupt or missing
Profile1PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:930
Profile1PrefSources: prefs.js
Profile1Themes: extensions.sqlite corrupt or missing
 Profile1 - LastVersion=70.0.1/20191031000133 (In use)
 Profile0 (Default) - LastVersion=70.0.1/20191031091608 (Out of date)
RunningIncompatibleAddons: True
SourcePackage: firefox
SubmittedCrashIDs: bp-926e6dc8-5f4b-4cfe-9446-ace131180317
UpgradeStatus: Upgraded to focal on 2019-11-09 (0 days ago) 04/23/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P5.80 AB350M-HDV
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP5.80:bd04/23/2019:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnAB350M-HDV:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: To Be Filled By O.E.M. To Be Filled By O.E.M.
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

Stefan Czinczoll (schollsky) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Paul White (paulw2u) wrote :

This seems similar to bug 1830096

I observed this when upgrading Firefox for the first time after upgrading Ubuntu from 19.10 to 20.04. I saw no such prompt when upgrading Firefox on Ubuntu 20.04 which had been upgraded from 19.10 several weeks previously and had presumably already seen several Firefox upgrades.

summary: - Existing user profile won't load after upgrapde
+ User profile won't load after upgrade - prompt to create new profile
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