mouse freezes in the center of the screen and system hangs

Bug #1808713 reported by Andres Selli
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

mouse freezes in the center of the screen and system hangs. It is impossible to move the mouse in a coordinated way, it moves, but for example then moving over the hidden link (some preview window of an item or smf similar), then it tries to open it without the actual click by user - the windows are opened just by moving over it and in the end nothing works - the computer has to be shut down from the power button. I have tried to reinstall, I had 18.10, now 18.04 - situation is still the same. The bug seems to be appearing randomly, maybe a bit more often while using Facebook.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: firefox 64.0+build3-0ubuntu0.18.04.1
ProcVersionSignature: Ubuntu 4.15.0-42.45-generic 4.15.18
Uname: Linux 4.15.0-42-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: andres 1504 F.... pulseaudio
 /dev/snd/controlC0: andres 1504 F.... pulseaudio
BuildID: 20181207224003
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Sun Dec 16 21:23:24 2018
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2018-12-08 (8 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
IpRoute:
 default via 192.168.1.1 dev wlp4s0 proto dhcp metric 600
 169.254.0.0/16 dev wlp4s0 scope link metric 1000
 192.168.1.0/24 dev wlp4s0 proto kernel scope link src 192.168.1.149 metric 600
Locales: extensions.sqlite corrupt or missing
PrefSources: prefs.js
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=et_EE.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=64.0/20181207224003
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/11/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: N14ET48W (1.26 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BTS33S01
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrN14ET48W(1.26):bd06/11/2018:svnLENOVO:pn20BTS33S01:pvrThinkPadX1Carbon3rd:rvnLENOVO:rn20BTS33S01:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad X1 Carbon 3rd
dmi.product.name: 20BTS33S01
dmi.product.version: ThinkPad X1 Carbon 3rd
dmi.sys.vendor: LENOVO

Revision history for this message
Andres Selli (andres.selli) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
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