Firefox fails to start up and displays XML Parsing Error: undefined entity
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
firefox (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Firefox does not start up, instead a window opens that shows:
XML Parsing Error: undefined entity
Location: chrome:
Line Number 1165, Column 7: <menuitem class="
------^
Removing the ~./mozilla folder does not help. Version is 58.0+build6-
This report is filed using Waterfox instead.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: firefox 58.0+build6-
ProcVersionSign
Uname: Linux 4.13.0-29-generic x86_64
AddonCompatChec
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
BuildID: 20180122225545
Channel: Unavailable
CurrentDesktop: GNOME
Date: Sat Jan 27 14:27:52 2018
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IncompatibleExt
InstallationDate: Installed on 2015-11-05 (814 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
IpRoute:
default via 10.75.15.254 dev eth0 proto static metric 100
10.75.0.0/20 dev eth0 proto kernel scope link src 10.75.0.58 metric 100
169.254.0.0/16 dev eth0 scope link metric 1000
Locales: extensions.sqlite corrupt or missing
Plugins: Shockwave Flash - /usr/lib/
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=
RelatedPackageV
RunningIncompat
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to artful on 2018-01-16 (11 days ago)
dmi.bios.date: 04/15/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.
dmi.board.name: W230SS
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: Not Applicable
dmi.product.name: W230SS
dmi.product.
dmi.sys.vendor: Notebook
Status changed to 'Confirmed' because the bug affects multiple users.