Bug #1726861 “bookmarks & history system not available” : Bugs : firefox package : Ubuntu

Revision history for this message

Brent Crossland (brsnt) wrote on 2017-10-24:

#1

AlsaInfo.txt Edit (56.0 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (422 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (65.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (7.9 KiB, text/plain; charset="utf-8")
IpAddr.txt Edit (677 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (210.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (22.7 KiB, text/plain; charset="utf-8")
PciNetwork.txt Edit (791 bytes, text/plain; charset="utf-8")
Prefs.txt Edit (807 bytes, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (848 bytes, text/plain; charset="utf-8")
PulseList.txt Edit (41.6 KiB, text/plain; charset="utf-8")
SubmittedCrashIDs.txt Edit (600 bytes, text/plain; charset="utf-8")
WifiSyslog.txt Edit (111.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Paul White (paulw2u) wrote on 2018-11-10:

#2

Brent,

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have several releases of Firefox since that time.

Do you still see a problem related to the one that you reported?

Please let us know if you do otherwise this bug report will expire in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

Changed in firefox (Ubuntu):
status:	New → Incomplete

Revision history for this message

Brent Crossland (brsnt) wrote on 2018-11-10: Re: [Bug 1726861] Re: bookmarks & history system not available

#3

Download full text (4.6 KiB)

Thanks for following up.

I did try installing FireFox a couple more times but with no success.
More recently i installed it using the snap and it appears to be
functioning fine.

I always assumed that I had some 'artifact' of a previous FireFox install
or another application that caused this problem. Just wasn't smart enough
to find & correct it.

---------------------------------------------------------
Brent Crossland
<email address hidden>

On Sat, Nov 10, 2018 at 4:30 AM Paul White <email address hidden>
wrote:

> Brent,
>
> We are sorry that we do not always have the capacity to review all
> reported bugs in a timely manner. You reported this bug some time ago
> and there have several releases of Firefox since that time.
>
> Do you still see a problem related to the one that you reported?
>
> Please let us know if you do otherwise this bug report will expire in
> approximately 60 days time.
>
> Thank you for helping make Ubuntu better.
>
> Paul White
> [Ubuntu Bug Squad]
>
> ** Changed in: firefox (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1726861
>
> Title:
> bookmarks & history system not available
>
> Status in firefox package in Ubuntu:
> Incomplete
>
> Bug description:
> I've followed the troubleshooting information suggested in Firefox
> with no results including multiple reboots. Also uninstalled &
> reinstalled firefox. Still cannot restore bookmarks or import
> bookmarks from html. Cannot sync bookmarks using firefox sync.
>
> Firefox still reports that the bookmark & history system is not
> available because some files are in use by another application.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: firefox 56.0+build6-0ubuntu0.16.04.2
> ProcVersionSignature: Ubuntu 4.4.0-97.120-generic 4.4.87
> Uname: Linux 4.4.0-97-generic x86_64
> NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
> AddonCompatCheckDisabled: False
> ApportVersion: 2.20.1-0ubuntu2.10
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: brent 2321 F.... pulseaudio
> /dev/snd/controlC2: brent 2321 F.... pulseaudio
> /dev/snd/controlC0: brent 2321 F.... pulseaudio
> BuildID: 20171003101344
> Channel: Unavailable
> CurrentDesktop: GNOME
> Date: Tue Oct 24 07:49:01 2017
> Extensions: extensions.sqlite corrupt or missing
> ForcedLayersAccel: False
> IfupdownConfig:
> # interfaces(5) file used by ifup(8) and ifdown(8)
> auto lo
> iface lo inet loopback
> IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
> InstallationDate: Installed on 2015-03-09 (959 days ago)
> InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64
> (20141022.1)
> IpRoute:
> default via 192.168.1.1 dev eth0 proto static metric 100
> 169.254.0.0/16 dev eth0 scope link metric 1000
> 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.203
> metric 100
> IwConfig:
> lo no wireless extensions.
>...

Thanks for following up.

I did try installing FireFox a couple more times but with no success.
 More recently i installed it using the snap and it appears to be
functioning fine.

I always assumed that I had some 'artifact' of a previous FireFox install
or another application that caused this problem.  Just wasn't smart enough
to find & correct it.

---------------------------------------------------------
Brent Crossland
brent@thecrosslands.net

On Sat, Nov 10, 2018 at 4:30 AM Paul White <1726861@bugs.launchpad.net>
wrote:

> Brent,
>
> We are sorry that we do not always have the capacity to review all
> reported bugs in a timely manner. You reported this bug some time ago
> and there have several releases of Firefox since that time.
>
> Do you still see a problem related to the one that you reported?
>
> Please let us know if you do otherwise this bug report will expire in
> approximately 60 days time.
>
> Thank you for helping make Ubuntu better.
>
> Paul White
> [Ubuntu Bug Squad]
>
> ** Changed in: firefox (Ubuntu)
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1726861
>
> Title:
>   bookmarks & history system not available
>
> Status in firefox package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I've followed the troubleshooting information suggested in Firefox
>   with no results including multiple reboots.  Also uninstalled &
>   reinstalled firefox.  Still cannot restore bookmarks or import
>   bookmarks from html.  Cannot sync bookmarks using firefox sync.
>
>   Firefox still reports that the bookmark & history system is not
>   available because some files are in use by another application.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: firefox 56.0+build6-0ubuntu0.16.04.2
>   ProcVersionSignature: Ubuntu 4.4.0-97.120-generic 4.4.87
>   Uname: Linux 4.4.0-97-generic x86_64
>   NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
>   AddonCompatCheckDisabled: False
>   ApportVersion: 2.20.1-0ubuntu2.10
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  brent      2321 F.... pulseaudio
>    /dev/snd/controlC2:  brent      2321 F.... pulseaudio
>    /dev/snd/controlC0:  brent      2321 F.... pulseaudio
>   BuildID: 20171003101344
>   Channel: Unavailable
>   CurrentDesktop: GNOME
>   Date: Tue Oct 24 07:49:01 2017
>   Extensions: extensions.sqlite corrupt or missing
>   ForcedLayersAccel: False
>   IfupdownConfig:
>    # interfaces(5) file used by ifup(8) and ifdown(8)
>    auto lo
>    iface lo inet loopback
>   IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   InstallationDate: Installed on 2015-03-09 (959 days ago)
>   InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64
> (20141022.1)
>   IpRoute:
>    default via 192.168.1.1 dev eth0  proto static  metric 100
>    169.254.0.0/16 dev eth0  scope link  metric 1000
>    192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.203
> metric 100
>   IwConfig:
>    lo        no wireless extensions.
>
>    eth0      no wireless extensions.
>   Locales: extensions.sqlite corrupt or missing
>   MostRecentCrashID: bp-c54702b4-1092-4d28-8224-51ecd1171023
>   Plugins: Shockwave Flash -
> /usr/lib/flashplugin-installer/libflashplayer.so
>   PrefSources: prefs.js
>   ProcEnviron:
>    LANGUAGE=en_US
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   Profiles: Profile0 (Default) - LastVersion=56.0/20171003101344 (In use)
>   RfKill:
>
>   RunningIncompatibleAddons: False
>   SourcePackage: firefox
>   Themes: extensions.sqlite corrupt or missing
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 01/03/2011
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 1102
>   dmi.board.asset.tag: To Be Filled By O.E.M.
>   dmi.board.name: P7P55 LX
>   dmi.board.vendor: ASUSTeK Computer INC.
>   dmi.board.version: Rev X.0x
>   dmi.chassis.asset.tag: Asset-1234567890
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Chassis Manufacture
>   dmi.chassis.version: Chassis Version
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr1102:bd01/03/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP7P55LX:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
>   dmi.product.name: System Product Name
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1726861/+subscriptions
>

Revision history for this message

Paul White (paulw2u) wrote on 2018-11-10:

#4

As far as I am aware the snap version of Firefox will store settings in a different area to that of the .deb. I wonder if you have some settings in the ~/.mozilla directory owned by a user other than you. If you still have those settings in place you could search for anything owned by another user.

In the past I've found running in the home directory:

find \! -user yourusername

to have revealed several files owned by root that have stopped various applications from working correctly. Correcting the owner allowed those applications to then function as expected.

Revision history for this message

Brent Crossland (brsnt) wrote on 2018-11-12:

#5

Download full text (5.2 KiB)

That was kind of my assumption when I installed the Firefox snap - that it
would be somewhat isolated from the rest of my system by the snap
"container".

I'm going to do a clean install of 18.04.1 in the near future so I'm not
sure how much effort needs to be put into following up on this.

Regardless, here are the results from find:

brent@brent-desktop:~$ find \! -user brent
./.npm/anonymous-cli-metrics.json
./.config/configstore
find: ‘./.config/configstore’: Permission denied
./.gvfs
find: ‘./.gvfs’: Permission denied
./.rpmdb
./.rpmdb/Sigmd5
./.rpmdb/Installtid
./.rpmdb/Group
./.rpmdb/Name
./.rpmdb/Providename
./.rpmdb/__db.001
./.rpmdb/Conflictname
./.rpmdb/__db.003
./.rpmdb/Obsoletename
./.rpmdb/Dirnames
./.rpmdb/Packages
./.rpmdb/Basenames
./.rpmdb/Triggername
./.rpmdb/.dbenv.lock
./.rpmdb/__db.002
./.rpmdb/Requirename
./.rpmdb/Sha1header
./.dbus
find: ‘./.dbus’: Permission denied

---------------------------------------------------------
Brent Crossland
<email address hidden>

On Sat, Nov 10, 2018 at 2:20 PM Paul White <email address hidden>
wrote:

> As far as I am aware the snap version of Firefox will store settings in
> a different area to that of the .deb. I wonder if you have some settings
> in the ~/.mozilla directory owned by a user other than you. If you still
> have those settings in place you could search for anything owned by
> another user.
>
> In the past I've found running in the home directory:
>
> find \! -user yourusername
>
> to have revealed several files owned by root that have stopped various
> applications from working correctly. Correcting the owner allowed those
> applications to then function as expected.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1726861
>
> Title:
> bookmarks & history system not available
>
> Status in firefox package in Ubuntu:
> Incomplete
>
> Bug description:
> I've followed the troubleshooting information suggested in Firefox
> with no results including multiple reboots. Also uninstalled &
> reinstalled firefox. Still cannot restore bookmarks or import
> bookmarks from html. Cannot sync bookmarks using firefox sync.
>
> Firefox still reports that the bookmark & history system is not
> available because some files are in use by another application.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 16.04
> Package: firefox 56.0+build6-0ubuntu0.16.04.2
> ProcVersionSignature: Ubuntu 4.4.0-97.120-generic 4.4.87
> Uname: Linux 4.4.0-97-generic x86_64
> NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
> AddonCompatCheckDisabled: False
> ApportVersion: 2.20.1-0ubuntu2.10
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: brent 2321 F.... pulseaudio
> /dev/snd/controlC2: brent 2321 F.... pulseaudio
> /dev/snd/controlC0: brent 2321 F.... pulseaudio
> BuildID: 20171003101344
> Channel: Unavailable
> CurrentDesktop: GNOME
> Date: Tue Oct 24 07:49:01 2017
> Extensions: extensions.sqlite corrupt or missing
> ForcedLayersAccel: False
> IfupdownConfig:
> # interfac...

That was kind of my assumption when I installed the Firefox snap - that it
would be somewhat  isolated from the rest of my system by the snap
"container".

I'm going to do a clean install of 18.04.1 in the near future so I'm not
sure how much effort needs to be put into following up on this.

Regardless, here are the results from find:

brent@brent-desktop:~$ find \! -user brent
./.npm/anonymous-cli-metrics.json
./.config/configstore
find: ‘./.config/configstore’: Permission denied
./.gvfs
find: ‘./.gvfs’: Permission denied
./.rpmdb
./.rpmdb/Sigmd5
./.rpmdb/Installtid
./.rpmdb/Group
./.rpmdb/Name
./.rpmdb/Providename
./.rpmdb/__db.001
./.rpmdb/Conflictname
./.rpmdb/__db.003
./.rpmdb/Obsoletename
./.rpmdb/Dirnames
./.rpmdb/Packages
./.rpmdb/Basenames
./.rpmdb/Triggername
./.rpmdb/.dbenv.lock
./.rpmdb/__db.002
./.rpmdb/Requirename
./.rpmdb/Sha1header
./.dbus
find: ‘./.dbus’: Permission denied

---------------------------------------------------------
Brent Crossland
brent@thecrosslands.net

On Sat, Nov 10, 2018 at 2:20 PM Paul White <1726861@bugs.launchpad.net>
wrote:

> As far as I am aware the snap version of Firefox will store settings in
> a different area to that of the .deb. I wonder if you have some settings
> in the ~/.mozilla directory owned by a user other than you. If you still
> have those settings in place you could search for anything owned by
> another user.
>
> In the past I've found running in the home directory:
>
> find \! -user yourusername
>
> to have revealed several files owned by root that have stopped various
> applications from working correctly. Correcting the owner allowed those
> applications to then function as expected.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1726861
>
> Title:
>   bookmarks & history system not available
>
> Status in firefox package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I've followed the troubleshooting information suggested in Firefox
>   with no results including multiple reboots.  Also uninstalled &
>   reinstalled firefox.  Still cannot restore bookmarks or import
>   bookmarks from html.  Cannot sync bookmarks using firefox sync.
>
>   Firefox still reports that the bookmark & history system is not
>   available because some files are in use by another application.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: firefox 56.0+build6-0ubuntu0.16.04.2
>   ProcVersionSignature: Ubuntu 4.4.0-97.120-generic 4.4.87
>   Uname: Linux 4.4.0-97-generic x86_64
>   NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
>   AddonCompatCheckDisabled: False
>   ApportVersion: 2.20.1-0ubuntu2.10
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  brent      2321 F.... pulseaudio
>    /dev/snd/controlC2:  brent      2321 F.... pulseaudio
>    /dev/snd/controlC0:  brent      2321 F.... pulseaudio
>   BuildID: 20171003101344
>   Channel: Unavailable
>   CurrentDesktop: GNOME
>   Date: Tue Oct 24 07:49:01 2017
>   Extensions: extensions.sqlite corrupt or missing
>   ForcedLayersAccel: False
>   IfupdownConfig:
>    # interfaces(5) file used by ifup(8) and ifdown(8)
>    auto lo
>    iface lo inet loopback
>   IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   InstallationDate: Installed on 2015-03-09 (959 days ago)
>   InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release amd64
> (20141022.1)
>   IpRoute:
>    default via 192.168.1.1 dev eth0  proto static  metric 100
>    169.254.0.0/16 dev eth0  scope link  metric 1000
>    192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.203
> metric 100
>   IwConfig:
>    lo        no wireless extensions.
>
>    eth0      no wireless extensions.
>   Locales: extensions.sqlite corrupt or missing
>   MostRecentCrashID: bp-c54702b4-1092-4d28-8224-51ecd1171023
>   Plugins: Shockwave Flash -
> /usr/lib/flashplugin-installer/libflashplayer.so
>   PrefSources: prefs.js
>   ProcEnviron:
>    LANGUAGE=en_US
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   Profiles: Profile0 (Default) - LastVersion=56.0/20171003101344 (In use)
>   RfKill:
>
>   RunningIncompatibleAddons: False
>   SourcePackage: firefox
>   Themes: extensions.sqlite corrupt or missing
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 01/03/2011
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 1102
>   dmi.board.asset.tag: To Be Filled By O.E.M.
>   dmi.board.name: P7P55 LX
>   dmi.board.vendor: ASUSTeK Computer INC.
>   dmi.board.version: Rev X.0x
>   dmi.chassis.asset.tag: Asset-1234567890
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Chassis Manufacture
>   dmi.chassis.version: Chassis Version
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr1102:bd01/03/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP7P55LX:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
>   dmi.product.name: System Product Name
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1726861/+subscriptions
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2019-01-12:

#6

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status:	Incomplete → Expired

Ubuntu
firefox package

bookmarks & history system not available

Bug Description

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Ubuntufirefox package

bookmarks & history system not available

Bug Description

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Ubuntu
firefox package