Firefox suddenly loses internet connection
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Mozilla Firefox |
Invalid
|
Critical
|
|||
Ubuntu GNOME |
Fix Released
|
Undecided
|
Unassigned | ||
firefox (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
Since earlier today I have found that after about 10 minutes or less of using Firefox that suddenly for no apparent reason pages will refuse to load any contents, and although Firefox does not take me to the page which says it can't reach the site, it doesn't manage to load anything as though its internet connection has suddenly been lost. It won't even let me check for updates for plugins and gives an error for that. I have tested with other applications such as ping and the internet connection is fine, it's just Firefox which loses it.
I have noticed that when I run firefox from Terminal that this is the output to begin with:
1482487989643 <email address hidden> WARN Loading extension '<email address hidden>': Reading manifest: Error processing background.
1482487989666 <email address hidden> WARN Loading extension '<email address hidden>': Reading manifest: Error processing author: An unexpected property was found in the WebExtension manifest.
1482487989666 <email address hidden> WARN Loading extension '<email address hidden>': Reading manifest: Error processing version_name: An unexpected property was found in the WebExtension manifest.
1482487989666 <email address hidden> WARN Loading extension '<email address hidden>': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest.
1482487989708 <email address hidden> WARN Please specify whether you want browser_style or not in your browser_action options.
Promise resolved after context unloaded
Then when the problem starts to occur, I find that the only way to resolve it, if even for a short period, is to restart the browser, so I tell Firefox to quit, however although the window does close, the process carries on and this is the output:
tabs.onRemoved event fired after context unloaded.
tabs.onRemoved event fired after context unloaded.
tabs.onRemoved event fired after context unloaded.
console.error:
Message: Error: SessionFile is closed
Stack:
this.
SessionSave
SessionSave
SessionSave
SessionSave
setTimeout_
ExceptionHa
ExceptionHa
ExceptionHa
I am then told that Firefox crashed and asked if I would like to submit a report, so far I have told it to submit a report three times as the crash has occurred that number of times.
For that entire period of time this is the output from Firefox in syslog:
Dec 23 10:00:42 <computer-name> firefox.
Dec 23 10:00:42 <computer-name> firefox.
Dec 23 10:00:42 <computer-name> firefox.
Dec 23 10:00:42 <computer-name> firefox.
Dec 23 10:00:42 <computer-name> firefox.
Dec 23 10:01:00 <computer-name> firefox.
Dec 23 10:10:37 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:25 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:11:40 <computer-name> firefox.
Dec 23 10:12:29 <computer-name> firefox.
Dec 23 10:12:29 <computer-name> firefox.
Dec 23 10:12:29 <computer-name> firefox.
I am running Ubuntu GNOME 16.10 with GNOME 3.22 and Firefox 50. Although I am sad to say this, if I don't find a solution for this issue soon I am at least temporarily going to have to switch browsers because Firefox is seriously becoming unusable with this issue.
Firefox troubleshooting information:
Application Basics
------------------
Name: Firefox
Version: 50.1.0
Build ID: 20161209093710
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0
OS: Linux 4.8.0-32-generic
Multiprocess Windows: 0/1 (Disabled by add-ons)
Safe Mode: false
Crash Reports for the Last 3 Days
-------
Report ID: bp-5e9c4d15-
Submitted: 20 minutes ago
Report ID: bp-c43e457e-
Submitted: 38 minutes ago
Report ID: bp-499fd361-
Submitted: 50 minutes ago
Report ID: bp-c5dd97f9-
Submitted: 1 hour ago
All Crash Reports
Extensions
----------
Name: Adblock Plus
Version: 2.8.2
Enabled: true
ID: {d10d0bf8-
Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: <email address hidden>
Name: Download YouTube Videos as MP4
Version: 1.8.8
Enabled: true
ID: {b9bfaf1c-
Name: Ghostery
Version: 7.1.1.5
Enabled: true
ID: <email address hidden>
Name: GNotifier
Version: 1.9.8
Enabled: true
ID: jid1-OoNOA6XBjz
Name: HTTPS Everywhere
Version: 5.2.9
Enabled: true
ID: <email address hidden>
Name: Multi-process staged rollout
Version: 1.5
Enabled: true
ID: <email address hidden>
Name: NoScript
Version: 2.9.5.2
Enabled: true
ID: {73a6fe31-
Name: Pocket
Version: 1.0.5
Enabled: true
ID: <email address hidden>
Name: TrafficLight
Version: 0.2.23.
Enabled: true
ID: <email address hidden>
Name: uBlock Origin
Version: 1.10.4
Enabled: true
ID: <email address hidden>
Name: Ubuntu Modifications
Version: 3.2
Enabled: true
ID: <email address hidden>
Name: uMatrix
Version: 0.9.3.6
Enabled: true
ID: <email address hidden>
Name: VTzilla
Version: 1.5.1-signed.
Enabled: true
ID: <email address hidden>
Name: Web Compat
Version: 1.0
Enabled: true
ID: <email address hidden>
Name: Mailvelope
Version: 1.6.0
Enabled: false
ID: jid1-AQqSMBYb0a
Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile
WebGL2 Renderer: (no info)
Hardware H264 Decoding: No
Audio Backend: pulse
GPU #1
Active: Yes
Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) Sandybridge Mobile
Driver Version: 3.0 Mesa 12.0.3
Diagnostics
AzureCanvasAcce
AzureCanvasBackend: skia
AzureContentBac
AzureFallbackCa
CairoUseXRender: 0
Decision Log
HW_COMPOSITING:
blocked by default: Acceleration blocked by platform
OPENGL_COMPOSITING:
unavailable by default: Hardware compositing is disabled
Important Modified Preferences
-------
accessibility.
accessibility.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
browser.
dom.apps.
dom.apps.
dom.apps.
dom.max_
dom.max_
dom.mozApps.used: true
extensions.
font.internalus
media.eme.enabled: true
media.gmp-
media.gmp-
media.gmp-
media.gmp-
media.gmp-
media.gmp-
media.gmp-
media.gmp-
media.gmp.
media.peerconne
network.
network.
network.
network.
network.
network.
network.
places.
places.
plugin.
plugin.
plugin.state.flash: 0
plugin.
privacy.
privacy.
privacy.
privacy.
privacy.
privacy.
privacy.
security.
services.
storage.
storage.
Important Locked Preferences
-------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.12
Version in use: 4.12
NSS
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSSMIME
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSSSL
Expected minimum version: 3.26.2
Version in use: 3.26.2
NSSUTIL
Expected minimum version: 3.26.2
Version in use: 3.26.2
Experimental Features
-------
Sandbox
-------
Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronisation: true
User Namespaces: true
Media Plugin Sandboxing: true
ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: firefox 50.1.0+
ProcVersionSign
Uname: Linux 4.8.0-32-generic x86_64
AddonCompatChec
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
BuildID: 20161209093710
Channel: Unavailable
CurrentDesktop: GNOME
Date: Fri Dec 23 10:34:53 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
IncompatibleExt
InstallationDate: Installed on 2016-05-15 (221 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
IpRoute:
default via 192.168.0.1 dev enp3s0 proto static metric 100
169.254.0.0/16 dev virbr0 scope link metric 1000 linkdown
192.168.0.0/24 dev enp3s0 proto kernel scope link src 192.168.0.3 metric 100
192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1 linkdown
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-5e9c4d15-
Plugins: GNOME Shell Integration - /usr/lib/
PrefErrors: 'utf-8' codec can't decode byte 0xa1 in position 4540: invalid start byte
Profiles: Profile0 (Default) - LastVersion=
RelatedPackageV
RunningIncompat
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to yakkety on 2016-10-19 (64 days ago)
dmi.bios.date: 11/15/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: H5ET69WW (1.12 )
dmi.board.
dmi.board.name: 62742SG
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK IPG
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.name: 62742SG
dmi.product.
dmi.sys.vendor: LENOVO
Changed in firefox: | |
importance: | Unknown → Critical |
status: | Unknown → New |
Changed in ubuntu-gnome: | |
status: | New → Confirmed |
tags: | added: zesty |
Changed in firefox: | |
status: | New → Invalid |
Since earlier today I have found that after about 10 minutes or less of using Firefox that suddenly for no apparent reason pages will refuse to load any contents, and although Firefox does not take me to the page which says it can't reach the site, it doesn't manage to load anything as though its internet connection has suddenly been lost. It won't even let me check for updates for plugins and gives an error for that. I have tested with other applications such as ping and the internet connection is fine, it's just Firefox which loses it.
I have noticed that when I run firefox from Terminal that this is the output to begin with:
1482487989643 <email address hidden> WARN Loading extension '<email address hidden>': Reading manifest: Error processing background. persistent: Event pages are not currently supported. This will run as a persistent background page.
1482487989666 <email address hidden> WARN Loading extension '<email address hidden>': Reading manifest: Error processing author: An unexpected property was found in the WebExtension manifest.
1482487989666 <email address hidden> WARN Loading extension '<email address hidden>': Reading manifest: Error processing version_name: An unexpected property was found in the WebExtension manifest.
1482487989666 <email address hidden> WARN Loading extension '<email address hidden>': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest.
1482487989708 <email address hidden> WARN Please specify whether you want browser_style or not in your browser_action options.
Promise resolved after context unloaded
Then when the problem starts to occur, I find that the only way to resolve it, if even for a short period, is to restart the browser, so I tell Firefox to quit, however although the window does close, the process carries on and this is the output:
tabs.onRemoved event fired after context unloaded.
SessionFileInt ernal.write@ resource: //app/modules/ sessionstore/ SessionFile. jsm:315: 29 SessionFile. write@resource: //app/modules/ sessionstore/ SessionFile. jsm:76: 12 rInternal. _writeState@ resource: //app/modules/ sessionstore/ SessionSaver. jsm:259: 12 rInternal. _saveState@ resource: //app/modules/ sessionstore/ SessionSaver. jsm:230: 12 rInternal. _saveStateAsync @resource: //app/modules/ sessionstore/ SessionSaver. jsm:243: 5 rInternal. runDelayed/ this._timeoutID <@resource: //app/modules/ sessionstore/ SessionSaver. jsm:147: 40 timer@resource: //gre/modules/ Timer.jsm: 30:5
tabs.onRemoved event fired after context unloaded.
tabs.onRemoved event fired after context unloaded.
console.error:
Message: Error: SessionFile is closed
Stack:
this.
SessionSave
SessionSave
SessionSave
SessionSave
setTimeout_
ExceptionHa ndler:: GenerateDump cloned child 12324 ndler:: SendContinueSig nalToChild sent continue signal to child ndler:: WaitForContinue Signal waiting for continue signal...
ExceptionHa
ExceptionHa
I am then told that Firefox crashed and asked if I would like to submit a report, so far I have told it to submit a report thr...