firefox crashes constantly

Bug #1612994 reported by Wadilson on 2016-08-13
24
This bug affects 4 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
High
Unassigned

Bug Description

firefox crashes constantly
firefox crashes constantly
firefox crashes constantly
firefox crashes constantly
firefox crashes constantly

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: firefox 48.0+build2-0ubuntu0.16.04.1
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Uname: Linux 4.4.0-34-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: wadilson 3834 F.... pulseaudio
 /dev/snd/controlC0: wadilson 3834 F.... pulseaudio
 /dev/snd/controlC2: wadilson 3834 F.... pulseaudio
BrokenPermissions:
 datareporting/archived/2016-06/1465393881017.a684823d-a5e2-4f08-b88c-9355913c5035.main.jsonlz4 (0o600, wrong owner)
 datareporting/archived/2016-07/1469544443450.339095a1-d5c7-4bf3-adc2-59d4d4edcec5.main.jsonlz4 (0o600, wrong owner)
 datareporting/archived/2016-07/1469546217192.8ab4b38b-ef1e-4ba9-b51a-a38d9fda3697.main.jsonlz4 (0o600, wrong owner)
 saved-telemetry-pings/8ab4b38b-ef1e-4ba9-b51a-a38d9fda3697 (0o600, wrong owner)
BuildID: 20160728203720
Channel: Unavailable
CurrentDesktop: Unity
Date: Sat Aug 13 18:32:21 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-07-25 (18 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
IpRoute:
 default via 192.168.0.1 dev enp6s2 proto static metric 100
 169.254.0.0/16 dev enp6s2 scope link metric 1000
 192.168.0.0/24 dev enp6s2 proto kernel scope link src 192.168.0.100 metric 100
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.

 enp6s2 no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-6cf9c0b9-d679-4111-a8ed-3c25b2160813
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
ProcEnviron:
 LANGUAGE=pt_BR:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=48.0/20160728203720 (In use)
RfKill:

RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/15/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0303
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P7H55-M LX
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0303:bd07/15/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP7H55-MLX:rvrX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Wadilson (wadilson) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
B. C. Schmerker (bcschmerker) wrote :

I had this problem with Firefox 48.0.2 and still do with Firefox 49.0; I found the problem traceable to one line of code in 49.0, affecting both the firefox-browser Child process and Adobe Flash Player for Netscape (the source-dcode line refernce d being identical for both debug lines below):

[Child 16807] ###!!! ABORT: Aborting on channel error.: file /build/firefox-h19o_O/firefox-49.0+build4/ipc/glue/MessageChannel.cpp, line 2052
[NPAPI 16865] ###!!! ABORT: Aborting on channel error.: file /build/firefox-h19o_O/firefox-49.0+build4/ipc/glue/MessageChannel.cpp, line 2052

Suspect this to still be the case with 48.0.2.

Changed in firefox (Ubuntu):
importance: Undecided → High
Shih-Yuan Lee (fourdollars) wrote :

[23635.923619] Chrome_ChildThr[6792]: segfault at 0 ip 0000562b9f303bb8 sp 00007fd29e2fe360 error 6 in plugin-container[562b9f2fb000+3e000]

I saw this in dmesg.

Massimo (openmax71) on 2016-10-20
tags: added: ppc64el
B. C. Schmerker (bcschmerker) wrote :

UPDATE: Problems with 48.0.2, 49.0 traced to hardware at my end; no further crashes after replacing the CPU (which replacement postdated the 49.0 release. Considering this Bug still valid for PowerPC platforms.

Wadilson (wadilson) wrote :

The problem persists even in the new version Firefox 50.0.2 and after the system update. Same, equal and equal, again and again.

Wadilson (wadilson) wrote :

I realized that the problem happens when Firefox fetches or delivers something, like in a Twitter window or in a GMail window

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