firefox crashes constantly

Bug #1612994 reported by Wadilson on 2016-08-13

This bug report will be marked for expiration in 37 days if no further activity occurs. (find out why)

This bug affects 4 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)

Bug Description

firefox crashes constantly
firefox crashes constantly
firefox crashes constantly
firefox crashes constantly
firefox crashes constantly

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: firefox 48.0+build2-0ubuntu0.16.04.1
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Uname: Linux 4.4.0-34-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
 /dev/snd/controlC1: wadilson 3834 F.... pulseaudio
 /dev/snd/controlC0: wadilson 3834 F.... pulseaudio
 /dev/snd/controlC2: wadilson 3834 F.... pulseaudio
 datareporting/archived/2016-06/1465393881017.a684823d-a5e2-4f08-b88c-9355913c5035.main.jsonlz4 (0o600, wrong owner)
 datareporting/archived/2016-07/1469544443450.339095a1-d5c7-4bf3-adc2-59d4d4edcec5.main.jsonlz4 (0o600, wrong owner)
 datareporting/archived/2016-07/1469546217192.8ab4b38b-ef1e-4ba9-b51a-a38d9fda3697.main.jsonlz4 (0o600, wrong owner)
 saved-telemetry-pings/8ab4b38b-ef1e-4ba9-b51a-a38d9fda3697 (0o600, wrong owner)
BuildID: 20160728203720
Channel: Unavailable
CurrentDesktop: Unity
Date: Sat Aug 13 18:32:21 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-07-25 (18 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
 default via dev enp6s2 proto static metric 100 dev enp6s2 scope link metric 1000 dev enp6s2 proto kernel scope link src metric 100
 enp2s0 no wireless extensions.

 lo no wireless extensions.

 enp6s2 no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-6cf9c0b9-d679-4111-a8ed-3c25b2160813
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/
PrefSources: prefs.js
 PATH=(custom, no user)
Profiles: Profile0 (Default) - LastVersion=48.0/20160728203720 (In use)

RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install) 07/15/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0303
dmi.board.asset.tag: To Be Filled By O.E.M. P7H55-M LX
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0303:bd07/15/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP7H55-MLX:rvrX.0x:cvnChassisManufacture:ct3:cvrChassisVersion: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Wadilson (wadilson) wrote :
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
B. C. Schmerker (bcschmerker) wrote :

I had this problem with Firefox 48.0.2 and still do with Firefox 49.0; I found the problem traceable to one line of code in 49.0, affecting both the firefox-browser Child process and Adobe Flash Player for Netscape (the source-dcode line refernce d being identical for both debug lines below):

[Child 16807] ###!!! ABORT: Aborting on channel error.: file /build/firefox-h19o_O/firefox-49.0+build4/ipc/glue/MessageChannel.cpp, line 2052
[NPAPI 16865] ###!!! ABORT: Aborting on channel error.: file /build/firefox-h19o_O/firefox-49.0+build4/ipc/glue/MessageChannel.cpp, line 2052

Suspect this to still be the case with 48.0.2.

Changed in firefox (Ubuntu):
importance: Undecided → High
Shih-Yuan Lee (fourdollars) wrote :

[23635.923619] Chrome_ChildThr[6792]: segfault at 0 ip 0000562b9f303bb8 sp 00007fd29e2fe360 error 6 in plugin-container[562b9f2fb000+3e000]

I saw this in dmesg.

Massimo (openmax71) on 2016-10-20
tags: added: ppc64el
B. C. Schmerker (bcschmerker) wrote :

UPDATE: Problems with 48.0.2, 49.0 traced to hardware at my end; no further crashes after replacing the CPU (which replacement postdated the 49.0 release. Considering this Bug still valid for PowerPC platforms.

Wadilson (wadilson) wrote :

The problem persists even in the new version Firefox 50.0.2 and after the system update. Same, equal and equal, again and again.

Wadilson (wadilson) wrote :

I realized that the problem happens when Firefox fetches or delivers something, like in a Twitter window or in a GMail window

Paul White (paulw2u) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version.

When you test it and it is still an issue, kindly upload the updated logs by running only once:

apport-collect 1612994

and any other logs that are relevant for this particular issue.

Changed in firefox (Ubuntu):
status: Confirmed → Incomplete
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