Thunderbird & Firefox crash randomly while busy or idle (Xubuntu Xenial)

Bug #1581569 reported by Richard Elkins on 2016-05-13

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This bug affects 7 people
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
thunderbird (Ubuntu)

Bug Description

Since I have been using Thunderbird version 1:38.7.2+build1-0ubuntu0.16.04.1 on Xenial, I can observe it crashing (seemingly) randomly while idle or while busy, resulting in the platform-independent Mozilla crash dialogue window.

I don't know if this is related to Xenial or to internal changes at Mozilla.


lsb_release -rd
Description: Ubuntu 16.04 LTS
Release: 16.04

apt-cache policy thunderbird
  Installed: 1:38.7.2+build1-0ubuntu0.16.04.1
  Candidate: 1:38.7.2+build1-0ubuntu0.16.04.1
  Version table:
 *** 1:38.7.2+build1-0ubuntu0.16.04.1 500
        500 xenial-updates/main amd64 Packages
        500 xenial-security/main amd64 Packages
        100 /var/lib/dpkg/status
     1:38.6.0+build1-0ubuntu1 500
        500 xenial/main amd64 Packages
     1:24.4.0+build1-0ubuntu1 500
        500 trusty/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: thunderbird 1:38.7.2+build1-0ubuntu0.16.04.1
ProcVersionSignature: Ubuntu 4.4.0-22.39-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
 /dev/snd/controlC0: elkins 1436 F.... pulseaudio
BuildID: 20160426220723
Channel: Unavailable
CurrentDesktop: XFCE
Date: Fri May 13 09:40:02 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-05-05 (8 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
 default via dev enp2s0 proto static metric 100 dev enp2s0 scope link metric 1000 dev enp2s0 proto kernel scope link src metric 100
 enp2s0 no wireless extensions.

 lo no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-73d462c6-f824-4a34-819a-3c9d82160513
 IcedTea-Web Plugin (using IcedTea-Web 1.6.2 (1.6.2-3ubuntu1)) - /usr/lib/jvm/java-8-openjdk-amd64/jre/lib/amd64/ (icedtea-8-plugin)
 Shockwave Flash - /usr/lib/flashplugin-installer/
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=38.7.2/20160426220723 (In use)
RelatedPackageVersions: icedtea-8-plugin 1.6.2-3ubuntu1

RunningIncompatibleAddons: False
SourcePackage: thunderbird
SubmittedCrashIDs: bp-73d462c6-f824-4a34-819a-3c9d82160513
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install) 06/05/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: None NM70I-1037U
dmi.board.vendor: BIOSTAR Group
dmi.board.version: 6.0
dmi.chassis.asset.tag: None
dmi.chassis.type: 3
dmi.chassis.vendor: BIOSTAR Group
dmi.chassis.version: 6.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd06/05/2013:svnBIOSTARGroup:pnNM70I-1037U:pvr6.0:rvnBIOSTARGroup:rnNM70I-1037U:rvr6.0:cvnBIOSTARGroup:ct3:cvr6.0: NM70I-1037U
dmi.product.version: 6.0
dmi.sys.vendor: BIOSTAR Group

Richard Elkins (texadactyl) wrote :
Richard Elkins (texadactyl) wrote :

Machines where this is currently occurring:

1. Xubuntu Xenial (16.04)
   - Assembled 2016-05-04
   - Mini-ITX enclosure: Thermaltake Cube V1
   - Biostar NM70I-1037U Mini-ITX motherboard
      * Intel Celeron Processor 1037U (Dual Core 1.8 GHz)
      * Intel HD Graphics 2500
      * Chipset NM70
   - RAM: 8GB DDR3
   - Graphics support auto-selected:
      * Kernel module - i915
      * Xorg video driver - intel
   - Permanent storage: SSD 120GB
   - RJ45 Ethernet: r8169 kernel module

2. Xubuntu Xenial (16.04)
   - HP Pavilion dv3-1075us Laptop, circa 2009
   - Product page:
   - CPU: AMD Turion X2 RM-72 Dual-Core Mobile Processor @ 2.10 GHz
   - Video: ATI Radeon HD 3200 Graphics
   - RAM: 8GB DDR2
   - Graphics support auto-selected:
      * Kernel module - radeon
      * Xorg video driver - radeon
   - Permanent storage: SSD 64GB
   - RJ45 Ethernet: r8169 kernel module

Richard Elkins (texadactyl) wrote :

I should have said earlier that the same is true for Firefox.
Version = 46.0.1+build1-0ubuntu0.16.04.2

summary: - Thunderbird crashes randomly while busy or idle (Xubuntu Xenial)
+ Thunderbird & Firefox crash randomly while busy or idle (Xubuntu Xenial)
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Changed in firefox (Ubuntu):
status: New → Confirmed
jjcool (stefan-ziel) wrote :

Affects also Gnome-Desktop

Changed in firefox (Ubuntu):
importance: Undecided → High
Changed in thunderbird (Ubuntu):
importance: Undecided → High
Emanuele Merico (komandor) wrote :

The bug still persist with Thunderbird 45.0.4 under Xubuntu Xenial. I tried to restart with all add-on off, but it still crashes.

Richard Elkins (texadactyl) wrote :

Now using Firefox 49.0.2 and Thunderbird 1:45.4.0 in Ubuntu Mate 16.04. Thunderbird does not crash at all any more. Firefox crashes at idle 2-3 times per month. This is a big improvement.

BertrandM75 (listajobill) wrote :

The same bug affects me. Thunderbird and Firefox crash so often that I can't use them.
Ubuntu LTS 16.04.1
Firefox version 50.1.0
Thunderbird version 45.5.1

Crash reports attached.

Jesse Palser (jessepalser) wrote :


I've got *Ubuntu 16.04 L.T.S. installed on about 5 computers, only one has this above crashing.

Desktop configuration (where Mozilla Firefox/Thunderbird keeps crashing):
- 750watt modular power supply
- ASUS Sabertooth 990FX R2.0 motherboard with current non-beta BIOS
- AMD FX-8320 3.5GHz(4GHz turbo) 8-core CPU
- 32GB 1333MHz DDR3 RAM memory
- GigaByte nVidia GeForce GTX 970 4GB GDDR5 Twin Turbo OC Edition PCIexpress graphic card
(proprietary nVidia version 378.13 Linux display drivers installed)
- Western Digital 1TB SATA primary hard disk drive(system)
- Western Digital 1TB SATA secondary hard disk drive(data)
- Intel Pro 1000 PCI network adapter
- Dual DVD-RW DL SATA CD/DVD disc drives
- Internal USB 2.0 multi-card reader
- Generic USB wired keyboard and USB wired mouse

Hopefully this will be fixed soon, thanks!


Richard Elkins (texadactyl) wrote :

I upgraded for different reasons to Xubuntu 17.10. These symptoms are gone in 17.10, at least, for me (author of this bug report).

Paul White (paulw2u) wrote :

Thanks for that information Richard.

Is anyone else still seeing a problem on Ubuntu 16.04 with the current versions of Firefox and Thunderbird which are 63.0.3 and 60.2.1 respectively?

Paul White
[Ubuntu Bug Squad]

Changed in firefox (Ubuntu):
status: Confirmed → Incomplete
Changed in thunderbird (Ubuntu):
status: Confirmed → Incomplete
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