unexpected error when trying to reset Firefox sync

[Vũ Hùng]

try to sync firefox but it show "unexpected error"

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: firefox 45.0+build2-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.16.0-67.87~14.04.1-generic 3.16.7-ckt24
Uname: Linux 3.16.0-67-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: virtualmachine 1827 F.... pulseaudio
BuildID: 20160304114926
Channel: Unavailable
CurrentDesktop: MATE
Date: Mon Apr 4 15:04:07 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-04-04 (0 days ago)
InstallationMedia: Ubuntu MATE 14.04.2 "Trusty Tahr" - LTS amd64 (20150323)
IpRoute:
 default via 192.168.1.1 dev eth0 proto static
 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.53 metric 1
 192.168.1.0/24 dev wlan0 proto kernel scope link src 192.168.1.51 metric 9
Locales: extensions.sqlite corrupt or missing
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=45.0/20160304114926 (In use)
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/27/2012
dmi.bios.vendor: Insyde
dmi.bios.version: F.23
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 183A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 56.32
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.23:bd12/27/2012:svnHewlett-Packard:pnHPPaviliong4NotebookPC:pvr0890120000005910000600000:rvnHewlett-Packard:rn183A:rvr56.32:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion g4 Notebook PC
dmi.product.version: 0890120000005910000600000
dmi.sys.vendor: Hewlett-Packard

[Phan Hoang Nguyen (tiktiktac07)]

To day my firefox web browser cannot sync. I think cause the problem on server, not browser. OS: windows seven

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Kyrin (ms615)]

Same here, xUbuntu 14.04, system is up-to-date.
Win7 (dualboot), firefox goes to sync normally

[Mikołaj Bonowski (xbonio)]

Same for me - running Ubuntu 14.04LTS and Firefox 45.0 - all up to date.

[Tom Inglis (tominglis)]

I also have this problem, with Ubuntu 14.04.4 and Firefox 45.

[Mikołaj Bonowski (xbonio)]

Works fine as expected now.

[Vũ Hùng (vuhung3990)]

working now, thanks @Phan Hoang Nguyen (tiktiktac07) i total agree with your idea

[Paul White (paulw2u)]

Marking this as "Invalid" as it seems the issue was only temporary and no comments for over two years.

If anyone still has an issue please re-open the bug by changing the status back to "New". Or better still open a new report with "ubuntu-bug firefox" in a terminal so that up-to-date system logs are attached to the report.