GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3

Bug #1538724 reported by Chris Johnston on 2016-01-27
This bug affects 12 people
Affects Status Importance Assigned to Milestone
Mozilla Firefox
Fix Released
firefox (Ubuntu)
Dariusz Gadomski

Bug Description


 * In some configurations (like VM connected via vnc) prevents from using Firefox at all (crash on launch).

[Test Case]

 * Setup an Ubuntu VM with a VNC server
 * Connect to it with a vnc client
 * Launch the default Firefox version (44.0+build3)

Expected result: Firefox is launched
Actual result: Firefox crashes and Mozilla crash report tool appears

[Regression Potential]

 * Very low - backport of upstream fix.

[Other Info]

 * Original bug description:

After installing Firefox, I'm receiving the following crash:

BuildID: 20160126223146
CrashTime: 1453922984
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3
InstallTime: 1453922031
Notes: OpenGL: Mesa project: -- Mesa GLX Indirect -- 1.3 Mesa 4.0.4 -- texture_from_pixmap

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 285
StartupTime: 1453922983
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160126223146","version":"44.0","vendor":"Mozilla","platformVersion":"44.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64454,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":62,"stepping":4,"l2cacheKB":null,"l3cacheKB":10240,"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"3.14.32-xxxx-grs-ipv6-64","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"Mesa project: -- Mesa GLX Indirect","vendorID":"Mesa project:","deviceID":"Mesa GLX Indirect","subsysID":null,"RAM":null,"driver":null,"driverVersion":"1.3 Mesa 4.0.4","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16827},"addons":{"activeAddons":{"<email address hidden>":{"blocklisted":false,"description":"Ubuntu modifications for Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16696,"updateDay":16696,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16827,"updateDay":16827},"activePlugins":[{"name":"iTunes Application Detector","version":"","description":"This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefo","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16188}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 44.0
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: firefox 44.0+build3-0ubuntu0.14.04.1
Uname: Linux 3.14.32-xxxx-grs-ipv6-64 x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
BuildID: 20160126223146
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Channel: Unavailable
Date: Wed Jan 27 15:11:31 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2014-04-16 (651 days ago)

 default via dev eth0 dev eth0 scope link metric 1000 dev eth0 proto kernel scope link src dev virbr1 proto kernel scope link src
Locales: extensions.sqlite corrupt or missing
Plugins: iTunes Application Detector - /usr/lib/mozilla/plugins/ (rhythmbox-mozilla)
PrefSources: prefs.js
 PATH=(custom, no user)
Profiles: Profile0 (Default) - LastVersion=44.0/20160126223146
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: rhythmbox-mozilla 3.0.2-0ubuntu2
RfKill: Can't open RFKILL control device: No such file or directory
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install) 07/05/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3.0
dmi.board.asset.tag: To be filled by O.E.M. X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
dmi.board.vendor: Supermicro
dmi.board.version: 0123456789
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Supermicro
dmi.chassis.version: 0123456789
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.0:bd07/05/2013:svnSupermicro:pnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:pvr0123456789:rvnSupermicro:rnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:rvr0123456789:cvnSupermicro:ct3:cvr0123456789: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
dmi.product.version: 0123456789
dmi.sys.vendor: Supermicro

Chris Johnston (cjohnston) wrote :
description: updated
summary: - Firefox 44 crashes on 14.04
+ GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu):
status: New → Confirmed
Changed in firefox:
importance: Unknown → High
status: Unknown → Invalid
Changed in firefox:
importance: High → Unknown
status: Invalid → Unknown
Changed in firefox:
importance: Unknown → Medium
status: Unknown → Fix Released
tags: added: sts
Changed in firefox (Ubuntu):
assignee: nobody → Dariusz Gadomski (dgadomski)
Dariusz Gadomski (dgadomski) wrote :

Fix for Xenial.

description: updated
Dariusz Gadomski (dgadomski) wrote :

SRU proposal for Wily

Dariusz Gadomski (dgadomski) wrote :

SRU proposal for Trusty

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in firefox (Ubuntu Trusty):
status: New → Confirmed
Changed in firefox (Ubuntu Wily):
status: New → Confirmed
Ashish (way2ashoo) wrote :

I am also facing the same issue with my Ubuntu 14.04.1 LTS, Trusty Tahr system. I am new to ubuntu, I tried uninstall and reinstall firefox multiple times but it did not help. Seems comment 6 contains fix for this, Can anyone please let me know how to apply this fix ?

Dariusz Gadomski (dgadomski) wrote :

Ashish: I have prepared a build in my ppa. To use it please follow these steps:
sudo add-apt-repository ppa:dgadomski/lp1538724
sudo apt-get update
sudo apt-get install firefox

This should upgrade the firefox for you to the fixed version (until such a fixed version is released officially).

Good luck!

lito (br4v37) wrote :

Hi Guys,

what about Ubuntu Precise ??

Mathew Hodson (mhodson) on 2016-01-30
Changed in firefox (Ubuntu):
importance: Undecided → High
Changed in firefox (Ubuntu Trusty):
importance: Undecided → High
Changed in firefox (Ubuntu Wily):
importance: Undecided → High
Changed in firefox (Ubuntu):
status: Confirmed → Triaged
Changed in firefox (Ubuntu Trusty):
status: Confirmed → Triaged
Changed in firefox (Ubuntu Wily):
status: Confirmed → Triaged
Gerard64 (gk1mst) wrote :

I am running Ubuntu 12.04 LTS in a OpenVZ VPS wich I approach with VNC. I can't start Firefox 44 after I did an upgrade of the software. It crashes every time. I'm currently deleting the VPS and restoring a backup. After that i will lock Firefox to stop updating it for the time being.

Dariusz Gadomski (dgadomski) wrote :

SRU proposal for precise

Dariusz Gadomski (dgadomski) wrote :

lito: you're right, my bad. I forgot about precise - adding a debdiff for Precise SRU.

CSRedRat (csredrat) wrote :

Ubuntu 12.04 64-bit on Hyper-V affected after update to newer.

Changed in firefox (Ubuntu Precise):
status: New → Triaged
importance: Undecided → High
lito (br4v37) wrote :

Can u explain how can i use the "precise_firefox_44.0+build3-0ubuntu1.12.04.1.debdiff" to fix the problem please.

Bryan Quigley (bryanquigley) wrote :

It looks like Mozilla is going to backport this fix to 44.0.1. Can anyone test the release candidate and confirm that it fixes the issue?

1. Download and extract firefox-44.0.1.tar.bz2
2. Run firefox executable inside and test

Chris Coulson (chrisccoulson) wrote :

There's release candidates here: (although not for wily yet, as that failed to upload this morning)

lito (br4v37) wrote :

Bryan Quigley (bryanquigley) i test the package from

and works good on ubuntu 12.04 server.

Bryan Quigley (bryanquigley) wrote :

Thanks for testing!

Sebastien Bacher (seb128) wrote :
Changed in firefox (Ubuntu):
status: Triaged → Fix Released
Chris Coulson (chrisccoulson) wrote :
Changed in firefox (Ubuntu Wily):
status: Triaged → Fix Released
Changed in firefox (Ubuntu Trusty):
status: Triaged → Fix Released
Changed in firefox (Ubuntu Precise):
status: Triaged → Fix Released
Mathew Hodson (mhodson) on 2016-02-09
tags: added: regression-update
regilero (regis-leroy-e) wrote :

Experiencing same issue on Vivid.

Chris Coulson (chrisccoulson) wrote :

vivid is end-of-life and isn't receiving updates. You should upgrade to a supported release

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