Firefox 3.5 has problems with IBM Lotus 8.5 web mail interface

Bug #486305 reported by Rob Peters on 2009-11-21
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Mozilla Firefox
Expired
Medium
firefox-3.5 (Ubuntu)
Medium
Unassigned

Bug Description

Binary package hint: firefox-3.5

Firefox 3.5 seems to have all sorts of problems with IBM's Lotus sutie, sametime, sametime meetings, flickr etc. When accessing flickr 3.5 just exits without logs etc. on WINXP SP3. With Lotus notes email when using the web browser interface, FF 3.5 fails with

Message: UO is not defined
URL: https://usbportal.usbank.com/cluster/RAPETE4.nsf/iNotes/Proxy/,DanaInfo=ccem512.us.bank-dns.com,CT=js+?OpenDocument&Form=s_SessionInfo&l=en&MX&TS=20091121T093019,90Z&KIC&UNH=8m30rskujhgibpnlu58fvp3mt2g&charset=ISO-8859-1
LineNum: 4

Call Stack:
Sorry, not yet implemented
Date: Sat Nov 21 2009 08:55:34 GMT-0600 (CST)
UserAgent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.5) Gecko/20091109 Ubuntu/9.10 (karmic) Firefox/3.5.5
h_PageUnid: D304E9E02C3C60FF85256981007A3185

ProblemType: Bug
Architecture: i386
Date: Sat Nov 21 08:56:37 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: firefox-3.5 3.5.5+nobinonly-0ubuntu0.9.10.1
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-15.50-generic
SourcePackage: firefox-3.5
Uname: Linux 2.6.31-15-generic i686
XsessionErrors:
 (gnome-settings-daemon:2430): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:2516): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:2521): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:2860): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed

Rob Peters (makitso) wrote :

Binary package hint: firefox-3.5

Firefox 3.5 seems to have all sorts of problems with IBM's Lotus sutie, sametime, sametime meetings, flickr etc. When accessing flickr 3.5 just exits without logs etc. on WINXP SP3. With Lotus notes email when using the web browser interface, FF 3.5 fails with

Message: UO is not defined
URL: https://usbportal.usbank.com/cluster/RAPETE4.nsf/iNotes/Proxy/,DanaInfo=ccem512.us.bank-dns.com,CT=js+?OpenDocument&Form=s_SessionInfo&l=en&MX&TS=20091121T093019,90Z&KIC&UNH=8m30rskujhgibpnlu58fvp3mt2g&charset=ISO-8859-1
LineNum: 4

Call Stack:
Sorry, not yet implemented
Date: Sat Nov 21 2009 08:55:34 GMT-0600 (CST)
UserAgent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.5) Gecko/20091109 Ubuntu/9.10 (karmic) Firefox/3.5.5
h_PageUnid: D304E9E02C3C60FF85256981007A3185

ProblemType: Bug
Architecture: i386
Date: Sat Nov 21 08:56:37 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: firefox-3.5 3.5.5+nobinonly-0ubuntu0.9.10.1
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-15.50-generic
SourcePackage: firefox-3.5
Uname: Linux 2.6.31-15-generic i686
XsessionErrors:
 (gnome-settings-daemon:2430): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:2516): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:2521): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:2860): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed

Rob Peters (makitso) wrote :
Micah Gersten (micahg) wrote :

Thank you for reporting this to Ubuntu. Sometimes Firefox profiles can become corrupt and/or extensions can conflict. Could you please try this with a new profile and see if the problem still exists? You do not need to delete your old profile to test. If this helps, you might want to try to disable all your extensions and re-enable them one by one until you find the problematic one.

You can start the profile manager with the following command:
firefox -ProfileManager

Changed in firefox-3.5 (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Changed in firefox:
status: Unknown → New
ChrisHASS (christoph-hass) wrote :

I have the same problem / erorr message when trying to access my company email.
Same results in a fresh account
I tried to access the lotus web interface using firefox / wine without success.
But: I also do have similar problems using Opera. Question: can the problem be related to java (JRE)?

Changed in firefox:
importance: Unknown → Medium

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Changed in firefox:
status: New → Expired
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