comcastsupport.com web chat works with firefox-3.0, doesn't work with firefox-3.5

[Roland Dreier]

Binary package hint: firefox-3.5

Comcast cable provides support via online chat (javascript I think) at http://comcastsupport.com/chat

However if I go to that site and try to start a chat with firefox-3.5, the chat window never actually appears -- it seems to load the code but then something goes wrong and the chat doesn't start. With firefox-3.0 it works fine and I am able to chat with comcast support.

No comcast account is required to start a chat -- anyone who wants to debug this should be able to go to the site and try it by selecting "digital cable" and then filling in the form with any old values; you will see the failure on firefox-3.5, and on firefox-3.0 you can just exit before anyone actually chats with you.

ProblemType: Bug
Architecture: amd64
Date: Tue Jul 14 08:57:31 2009
DistroRelease: Ubuntu 9.10
Package: firefox-3.5 3.5+nobinonly-0ubuntu1
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-2.18~rbd2-generic
SourcePackage: firefox-3.5
Uname: Linux 2.6.31-2-generic x86_64

[Micah Gersten (micahg)]

Thank you for reporting this to Ubuntu. Sometimes Firefox profiles can become corrupt. Could you please try this with a new profile and see if the problem still exists? You do not need to delete your old profile to test.
firefox-3.5 -ProfileManager

I was able to load the Java chat in Firefox 3.5 on Jaunty.

[Monkey (monkey-libre)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comment. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!