system freeze on facebook surfing

[imoas83]

When I modify my personal status in facebook, the system freeze completely (the CAPS LOCK led begin to blink). The only thing to do is to power off the laptop and then power up again.

It happens in the login page at work (it uses javascript too). The system freeze like in facebook personal status editing.

Here are some informations on my machine and system:

HP Pavilion dv3000 (dv3550el).

Ubuntu jaunty (development branch)
Release: 9.04

lspci:
00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07)
00:01.0 PCI bridge: Intel Corporation Mobile 4 Series Chipset PCI Express Graphics Port (rev 07)
00:1a.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 03)
00:1c.5 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)
00:1d.3 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93)
00:1f.0 ISA bridge: Intel Corporation ICH9M LPC Interface Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation ICH9M/M-E SATA AHCI Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03)
01:00.0 VGA compatible controller: nVidia Corporation GeForce 9300M GS (rev a1)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
03:00.0 Network controller: Intel Corporation PRO/Wireless 5100 AGN [Shiloh] Network Connection

lsusb:
Bus 002 Device 002: ID 10f1:1a09
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 003: ID 03f0:171d Hewlett-Packard Wireless (Bluetooth + WLAN) Interface [Integrated Module]
Bus 003 Device 002: ID 138a:0001
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

uname -a:
Linux UMars 2.6.28-11-generic #41-Ubuntu SMP Wed Apr 8 04:39:23 UTC 2009 x86_64 GNU/Linux

Firefox 3.0.8
Mozilla Firefox for Ubuntu canonical - 1.0
Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.0.8) Gecko/2009033100 Ubuntu/9.04 (jaunty) Firefox/3.0.8

I have attached dmesg.
Please ask me what else I have to post to help you solve this issue.

[Cwwmozilla (cwwmozilla)]

This may also be related to the crash in bug 472009 as a few of those bug reports mention facebook.

[Tyler Downer (tyler-downer)]

Well, what version of flash are they using?
The only crash report I could find in those threads was bp-ff33bdc0-a5a3-452f-99be-ab9122090312.
May be cool to find out if all are the same sig. New profile is also cool. So, not sure.

[Cwwmozilla (cwwmozilla)]

Likely all using 10 r 22. I'll go through them to find out but that's by far the most common.

BtwVdpCapFilter.dll google says causes crashes in Flash and I can see a new facebook app that may be trying to use your webcam and leading to crashes. Just random speculation. (see bug 472009)

[Cwwmozilla (cwwmozilla)]

Looks like a range of Flash versions from 9r115 to 10r22 ... nothing in common really.

http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=311978&forumId=1 is the most helpful one it seems and it mentions webcams and facebook.

[imoas83 (imoas83)]

When I modify my personal status in facebook, the system freeze completely (the CAPS LOCK led begin to blink). The only thing to do is to power off the laptop and then power up again.

It happens in the login page at work (it uses javascript too). The system freeze like in facebook personal status editing.

Here are some informations on my machine and system:

HP Pavilion dv3000 (dv3550el).

Ubuntu jaunty (development branch)
Release: 9.04

lspci:
00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07)
00:01.0 PCI bridge: Intel Corporation Mobile 4 Series Chipset PCI Express Graphics Port (rev 07)
00:1a.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 03)
00:1c.5 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)
00:1d.3 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93)
00:1f.0 ISA bridge: Intel Corporation ICH9M LPC Interface Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation ICH9M/M-E SATA AHCI Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03)
01:00.0 VGA compatible controller: nVidia Corporation GeForce 9300M GS (rev a1)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
03:00.0 Network controller: Intel Corporation PRO/Wireless 5100 AGN [Shiloh] Network Connection

lsusb:
Bus 002 Device 002: ID 10f1:1a09
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 003: ID 03f0:171d Hewlett-Packard Wireless (Bluetooth + WLAN) Interface [Integrated Module]
Bus 003 Device 002: ID 138a:0001
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

uname -a:
Linux UMars 2.6.28-11-generic #41-Ubuntu SMP Wed Apr 8 04:39:23 UTC 2009 x86_64 GNU/Linux

Firefox 3.0.8
Mozilla Firefox for Ubuntu...

[imoas83 (imoas83)]

What I have to post to make this bug not incomplete?

PS: firefox freeze the system on this site too (only some times, after button click)!!

[TwilightBreeze (vitor-lopes)]

I have the same problem. But on any site. It seems firefox but I am not sure.

[imoas83 (imoas83)]

Today I was surfing with Opera, to avoid my system crash every 5 minutes, but when I open a site full of javascript code (ogame.it), the system crashes again.
It seems that Opera uses some firefox plugins, so I'm guessing if it's a plugin problem...

I will post a list of packages installed on my system from the firefox function: "Report a problem".

[Tchraven (tchraven)]

http://www.toad-software.com/firefox/crashff.htm

This may be a related issue, it seems to happen when an animation/block of some sort occurs on top of a flash window.

[imoas83 (imoas83)]

Architecture: amd64
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: firefox-3.0 3.0.8+nobinonly-0ubuntu3
PackageArchitecture: amd64
ProcEnviron:
 SHELL=/bin/bash
 LANG=it_IT.UTF-8
Uname: Linux 2.6.28-11-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

[imoas83 (imoas83)]

I think that this bug is not from firefox anymore...
I use a bluetooth mouse (Kensington), and the system crashes when I click a button, or simply navigate in some pages.
I have decided to try not using this mouse anymore, and using the touchpad of my laptop (HP pavilion dv3550el) or a mouse USB don't crash my system!!
So, I think that the problem is in hald or bluetooth module (BlueZ), because I have used firefox for all the day (yesterday) with no problems and no crash!!

In my /var/log/messages I have found this line before any crash:
Pid: 3024, comm: hald-addon-stor Tainted: P 2.6.28-11-generic #41-Ubuntu

Is this information useful to solve this problem?

[Cliss (cliss)]

Any chance you have a bluetooth video camera or are running on a sony notebook. Can you search for BtwVdpCapFilter.dll on your hard drive and try to locate the crash logs by following the instructions attached.

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb408620

[Alexander Sack (asac)]

https://bugzilla.mozilla.org/show_bug.cgi?id=486809 looks related. marking as upstream target.

[Alexander Sack (asac)]

could you check whether disabling flash in tools->addons->plugins helps to not freeze?

[Giannis (jhristak)]

I have the same problem too. My system freezes when i browse on facebook. I looked my system monitor/info and i found that firefox has allocated 920MB RAM(!!) and the swap partition is active. I think we have a huge memory leak here.

1. Login to facebook (with firefox 3.0.9 - 3.0.10, ubuntu 9.04)
2. Open System > Administration > System Monitor from gnome panel and look the memory allocation of Firefox
3. Click on Home button (at facebook) and repeat that 10-20 times
4. Look at memory allocation of Firefox

[Cliss (cliss)]

See if this driver update from Sony fixes your problems?
http://dlv.update.sony.net/pub/vaio/download/EP0000166578/EP0000166578.exe

[Giannis (jhristak)]

The above is working with ext4 partition format.

[Kairo-kairo (kairo-kairo)]

*** Bug 510813 has been marked as a duplicate of this bug. ***

[Cliss (cliss)]

Still waiting for more information from the reporter. We have not been able to reproduce this bug internally.

[Fibonacci (fibonacci-prower)]

Well, my system doesn't (always) freeze upon browsing Facebook, but it's true that memory allocation shoots through the roof, and CPU usage goes up to >90%. This happens also on Firefox 3.5.
The strange thing is that neither memory allocation nor CPU usage are lowered even after closing Facebook (that is, if I manage to close it), so the system becomes pretty much unusable until I restart Firefox.

[Dave M G (martin-autotelic)]

I found this thread because I am also experiencing memory issues when visiting Facebook and some other sites (LinkedIn.com is another) with Firefox 3.5 on Ubuntu 9.04.

Facebook is overall very slow, but certain pages in particular, such as friend search and photo galleries, take up so much memory that the browser becomes slow to the point where it is unusable, and may even freeze for long periods. If I am lucky, I can close the tab and regain control. Other times I have to kill the FireFox process.

[Carlo-oddjob (carlo-oddjob)]

I see this on a newly-installed CentOS 5.3, with firefox 3.0.14 and flash 10.0, on an x86_64. The result is a system freeze wih blinking keyboard LEDs after a few minutes of poking around Facebook.

Curiously, the same configuration on an i386 box is perfectly happy at FB.

One other element: on the x86_64 box, I'm running 32-bit firefox, so as not to have to worry about wrapping proprietary plugins (like flash).

It happens irrespective of whether a webcam is installed.

Willing to be guided in testing.

[Fibonacci (fibonacci-prower)]

Also, this apparently isn't a Gecko issue, as it doesn't affect Epiphany. In fact, after having visited and left Facebook on Fx, then visited it again on Epiphany, Firefox is at 75% CPU while Epiphany isonly at 12%.

[Scoobidiver (scoobidiver)]

Posters, are you able to reproduce that crash?
Can you provide a recent crash report?

[Benjamin Smedberg (Mozilla) [:bs] (benjamin-smedbergs)]

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.